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January 2024 by James Carlson
Awesome service! They really stand behind their products and their customers!
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November 2023 by Kathy Leon
Employees were very helpful and had what I needed to complete my repairs
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October 2023 by rudy albert
Great place, very helpful
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September 2023 by Blake Fortin
I went to auto zone and advanced auto parts they couldn't help me. Went to NAPA they helped me with everything. They will now be my go to. Very professional staff
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August 2023 by John
I like NAPA. But the manager at this store really hates helping people.
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July 2023 by Sox Fan62
Been here numerous times and associates have always been friendly and willing to help.
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April 2023 by James Linares
If it's a Napa for car paints McHenry Illinois is the best
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February 2023 by Michael Atkinson
They have what you need.
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November 2022 by John Kramer
Went to bring some oil and the employee was really rude said we don't take that stuff here said sorry sir I thought you guys were supposed to take it by law I'll tell you I will never buy a part at any Napa in McHenry as long as I live again. poor customer service and. RUDE
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August 2022 by Anthony Miraldi
Needed some parts for my classic car and NAPA had what I needed in stock at reasonable prices
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July 2022 by Team IDGAF
Unbelievably poor customer service. I went in to buy rainX wiper blades. They had them on display with two different prices 24.99 ea and 28.99ea and charged me 30.99 each. I should have walked out but I didn't. I decided to return them and when I pointed out that I did not appreciate the way they do business I was told I was rude for pointing out what I believe they are paying for these items and ultimately what I was charged. When I tried to give an example of how when one would go to say a Walmart and the advertised price was lower than the sale price, the customer would pay the advertised price. But I could not get that thought out because the employee told me go to Walmart then. I said I won't be back and her response was I'm not sorry to hear that. Time for some training on how to handle customer service issues.
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January 2022 by Mark Crutchfield
Great professional service. Have parts in stock others don't.
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January 2022 by Will Frits
Had the plow parts needed!
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November 2021 by Rafael Villarreal
Helpful staff, that does not try to sell you something that you are not sure if it is correct.
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October 2021 by CFDTRUCK44 (CFDTRUCK44)
All employees are very knowledgeable, I highly recommend NAPA McHenry. Even though I could get parts cheaper elsewhere, I would rather pay a bit more for the service and quality and NAPA.
