Home State Bank NA receives mixed reviews from its customers. Many clients praise the services provided by Eric, who has been noted for his hard work and dedication in helping individuals secure loans for their dream homes. His availability for questions and straightforward communication made the homebuying process easier, especially for first-time buyers. Customers appreciated his patience and willingness to assist them through any challenges they faced. However, not all experiences have been positive. One long-time customer expressed disappointment with the trust department, citing issues with communication and high fees associated with closing an account. This individual felt neglected when trying to inquire about account management and ultimately decided to close their accounts due to the negative experience. Overall, Home State Bank NA appears to have strong support for homebuying needs, particularly with the assistance of Eric, while also facing challenges in other departments that may impact customer loyalty.
We worked with Eric for the past few month and we couldn't be more pleased! Eric worked very hard for us and was able to get us into an appropriate loan that fits our needs. We found our dream home and he made the process super easy. His availability for questions made the process understandable.
September 2023
They were very helpful in the homebuying process. I hit a few snags here and there but they were patient with me and helped me work through them. The communication was pretty good too. Any questions I had got answered in a timely manner. Thanks again for helping me become a first time homebuyer!
March 2022
Eric was great! He was straight to the point and honest about everything. He made the whole process very easy to understand for a first time homeowner like myself and was very helpful when I had questions. He worked around my busy work schedule and I appreciated that alot. Thank you so much again Eric!
