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January 2024 by Tricia Koczersut
Me and my husband have the monthly wash membership and have been going to Fast Eddie’s in McHenry for years and will continue to do so! We recently brought our daughter’s car in for a detail and couldn’t be more happy with the job done! ? Arturo treats my family like family, and he’s also a big reason why we got the membership and are still very satisfied with how they take care of us there. Shout out to all the workers there working their hardest at getting all the vehicles looking their best as quickly as possible and getting us customers on our way with smiles on our faces and a shiny clean vehicle to zip off in!THANKS FAST EDDIES!?? ??
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November 2023 by Taylor Blackburn
They're fast alright, and for the low price of $8.95 my car came out with scratches and paint damage. Also still pretty dirty. Never coming backUpdate: We did call them so I'm bumping the review up to 3 stars, the manager told me "there's no way they caused the issue" but they fixed it. Still standing by the fact that my car wasn't scratched before I came. Last photo is after the fix.
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October 2023 by Adriana Hidalgo
Every time I come back it’s getting worse. I paid $37 for the ultimate service and they don’t even clean the console anymore!! They took a good 20 minutes, just to find out that my car was not that clean.Services: Vacuuming
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October 2023 by Michelle Scott
My expectation for spending 4 hours and 195 dollars for a detail is not this. When I called to ask them about the missed spots, I was told I could bring it back in for them to clean at no charge. So spend more time and gas money to bring it back? No thanks. Customer service could use some help too.
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October 2023 by Lynda LaCivita
WOW! Terrible! I could have paid $10 bucks for a gas station car wash, with a gas discount and had a cleaner car. Instead I paid $35 plus a $5 tip ( before I saw the inside of my car). I drove back and complained. The guy said, "we don't clean cup holders and wipe the doors or dash". I said, I came here years ago and you did. He said "no, I've been here since day one. We never did that." He said the Ultimate wash is more for the exterior. I didn't have the time or energy to argue the the exterior of my car looked horrible as well.They washed my mats, but didn't vacuum the rest of me car. There was smeared dirt around my mirrors, spare tire, door handles. Ridiculous!Total garbage!I will never go back!
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September 2023 by Marshall S.
Paid for a $36 dollar car wash. (full service) only to have to wait over 30 mins and they still did not towel try my truck. don't recommend this place. very bad service. "Fast Eddie's" what's that all about. nothing fast about this place. been to much better for way less and faster pace. place needs better management and more workers. nothing but a joke!!!!
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September 2023 by Blake Everyday
This ain't it G. Let me tell you, skip this one. You'd think for $70 you'd had a pretty decent wash right? Nah, my wheels weren't touched. Everything was streaky, especially the interior windshield. Barely touched anything inside so I got the dust knocked off but now I have streaks on everything. Come ooooooon dude really? For $10 I could do a better job in half the time at home. Be better. And don't blame it on worker shortage or supply shortage cause that ain't a thing. Probably won't be coming back.
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August 2023 by Brandon S.
Great local car wash! Excellent customer service and manager Arturo is great! Always goes out of his way it's a smile on his face. Their monthly car wash value is awesome as well, only paying $69 per month for unlimited car washes. As a busy professional, I simply don't have time to wash my car myself anymore but Fast Eddie's help me keep it clean for my investment clients. Thanks Joe and Arturo! You guys rock- keep up the good work
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August 2023 by Melody Pekarek
DON'T BRING YOUR CAR TO FAST EDDIE'S.Only leaving a 1 star because you can't leave a written review with 0 stars.I have been to this car wash multiple times in the past and been ok with their work. Usually small things are missed and the experience is just fine, not stellar. This time, I paid $65 extra for an interior wash. Not only did they hardly dry the seats so that it took 3 days for them to dry, they also made a small tear in my driver's seat back with the extractor. I called about it, came back the same day for photos and to leave a report. I was told a manager would call me. After 3 different attempts to call them I finally got "Joe" on the phone who claimed to be the owner. He refused to help me, through insurance or elsewhere. He refused to even acknowledge it COULD have been them, didn't ask to see it himself, nothing. He told me "just go get it fixed" and offered a gift card in the amount it costs. I don't want a gift card to return to a place where they won't acknowledge making a mistake and damaging my vehicle! Also I only have the verbal word of someone who I could hardly track down, that he will even hold up his end of that agreement. I should not have to claim it on my insurance (another suggestion he made) when that is what his insurance is for.I highly recommend you seek service elsewhere.
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August 2023 by Emma Blanken
I have a 40th year anniversary mustang convertible that they were detailing.When I went to leave the back window fell out. They did the right thing and repaired it at no cost. Great place and they will have my continued patronage.Service: Auto detailing
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August 2023 by Pam O.
Really disappointed but than again after talking to the manger it's all my fault as the ultimate car wash they don't vacuum seats!! Seriously stupid me reading is a fine art I guess because as the manger explained it's listed on the sign you know the print on the bottom you should read!! I told the guy to vacuum good I had dog hair in the back manger informs me that's extra, which okay why didn't he say anything!! Garbage left in the center console wasn't taken yet you guess it that $36.00 Ultimate doesn't cover that either. I really shouldn't be surprised prices for everything but service sucks including the mangers tude his fix was to charge me extra is I brought it back.Bye bye fast Eddie's I'll keep my moneyEdit..to the owners reply no this isn't helpful just adding to the point of nickeling and dimming people for extras. $36.00 for an Ultimate car wash is nuts that the floor board isn't then spotless as it wasn't shown in the picture.
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August 2023 by Lori S.
I took my car in for the first time to have it detailed. I knew it was going to take a few hours, so I scheduled it on a day off when I had nothing else going on. After a few hours, they told me that my car was ready. They took my money and tip, and handed me the keys. When I got home, I talked to a friend of mine who used to own a detail shop. He told me that it was imperative that the carpet be thoroughly dried, or I could possibly get mold. I figured it would just dry by itself. Today is Tuesday, and the carpeting (especially from the trunk) is still wet. I called and spoke with the manager, Arturo. He told me that this is always how they do details, and their customers all know that the carpeting will be wet. When I brought my car in, they asked me if I needed it back at any particular time. I told them no. I had planned on having my car there for many hours. They never gave me the option of staying longer, or taking the car home with wet carpeting. I gladly would have stayed the extra time to have it done right. I was informed that 'all of our detail customers know that they have to stay longer if they want the carpet dried.' It was my first time of detailing, and I was never given the option. With so many good detail places out there (be sure to check the ratings), save yourself the money and aggravation and go elsewhere.
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July 2023 by Edward Potter
1st time, they had my vehicle for 9 hours (said it would take 5 hours). Did a horrible job. The interior had not even been vacuumed at all, and interior surfaces looked like they were wiped with a dirty, dusty rag. The exterior was horrible. It looked smudged a dirty. The manager denies it, but it looked to me like they forgot about it and when I called a little more than an hour before they closed to get a status that someone grabbed a bottle of Armorall and just wiped the inside and outside really quick. I also paid extra for a ceramic coat. I spent about 1.5 hours cleaning my my other vehicle (2006) and it looked better than what I got back with this vehicle. The manager agreed to redue the detail. Again, he said it would take 5 hours, but they had my vehicle for 9 hours. It actually looked nice the 2nd time. I don't expect perfection. However, if I am going to pay almost $400, it better look pretty darn good. I originally was going to give 3 stars, but I dropped it to 2 stars because I feel like I was deceived in many ways, and I question whether they did the ceramic coating.
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June 2023 by Grzegorz Hołubowicz
Note, offer not compatible with $25 service. Fast and very bad, vacuuming left a lot of dirt, the washing machine does not remove the dirt and the staff does not correct anything, stains, it's better to go to the car wash for $ 10 and give the kids $ 15 for ice cream. The manager should go on a course on how to perform the service in accordance with the offer. I honestly do not recommend. First and last time I was there. Now I take the vacuum cleaner and clean again.
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May 2023 by Jason J.
WATCH out for the manager Arturo that works here he sells his junk on the side of the building and when u put a deposit down and change your mind he steals your money and refuses to give it back to you. I cant believe the owner allows this to happen here avoid this place at all costs.
