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July 2024 by Ethan Sagastume
This is a very unprofessional place, she feels threatened because of her feelings being hurt. This lady needs to put her pride aside to do business
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April 2024 by Tim M
I’m extremely happy renting a unit from Community Self Storage. Jean the manager is extremely helpful and always so kind. I definitely recommend this place to anyone that needs extra storage and friendly service.
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April 2024 by Irene Schwantor
Community Self Storage is a great place to store your belongings. Very well run.I'm very happy I chose this storage facility .
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September 2022 by Ron Hank
Great, especially the management, very helpful and just plain friendly.
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August 2022 by awsomegamer 56
Cheaper than other storage places in McHenry....
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November 2021 by Virginia Di Nucci
From the very beginning, I have had no problems whatsoever with Community Self Storage. I have found the owner Jean to be not only a proper business person, but also someone to have a friendly conversation with!!She’s also been very helpful when I had questions or needed advice! Having a friendly & pleasant conversation with someone is a two- way street and I can honestly say I have no complaints!! Thank you Jean ?
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June 2021 by Arineitwe Raymond
Storage space
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August 2019 by Curt R
They will say I wasn't a customer, which seems like the pattern here. She is incredibly rude, she threatens tenants with eviction for being one day late and insists on cash payment.
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May 2019 by Michael
I've had generally positive experiences with this place and the lady (presumably owner or manager) has always been polite and considerate with me.
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October 2018 by Josh Carstens
The Lady running this place on Tuesday morning 9/25/18 is insane. I've never been treated so rudely in my life. May be worth looking into customer service training seminars or anger management counseling.
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February 2018 by Jeremy Rome
Great Experience with our storage units from Community. Thanks a lot!
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February 2018 by Matt Kellogg
We had a great experience with Community Self Storage. Thank you Jean for all of your help!
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June 2017 by Mike Gillespie
All of our stuff remained dry throughout winter and spring. However, the office charges you if you use anything but cash check, but they close at 5, which makes it difficult to get there on a weekday to pay. And that's if they don't decide to randomly close for the day. So many times I went to drop of a payment during their business hours to find them closed. So glad we're done with this place.
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January 2017 by amanda h
Half of my boxes ended up with mold & I had to throw them & all the belongings in them out. In the winter if the ground got icy you could NOT get the door open. They seemed to plow a little bit down the aisles but never bothered to do anything about the ice build up around the unit doors, so your unit is inaccessible for a few months. Had mailed a check in once that did not get there on time (was maybe 2 or 3 days late) and I will warn they WILL lock you out of your unit after payment is ONE day late. I had to pay a month in advance just to get into my unit that day & wait for the check to get there to be credited for the next month. Also very unfriendly customer service. Definitely not work $100 a month.
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December 2014 by Pete Hopp
While I rented 2 units, one of the units leaked. Tried speaking to the lady that runs it, but she would just walk away. Tried speaking with her via telephone, but she is just down right rude. Needless to say, I moved my things. Not to mention I signed a contract with this company and they later wanted to raise my rates. I moved to a better storage facility.
