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November 2023 by Ben C.
I had to make an appointment and come back. When I did I still had to wait forever to even see a banker. Such bad customer service.
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November 2021 by Kevin L.
Bank sued me after falling 1 payment behind got my wages garnished they got a court order to take all the clothes from my closet as compensation wasn't able to have a bank account for 4 years had to pay everything by money order
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February 2017 by Susan I.
I tried depositing cash and a check into my mother-in-laws account. I was asked if I had an account at the bank. I said no. I was told by the teller that I could deposit the check but not the cash. I asked why, dumbfoundedly. I was told the government doesn't allow cash deposits. I couldn't believe it... they would take my check but not the cash. I left the teller station and another woman working at the bank approached and I asked why I couldn't deposit cash into my mother-in-laws account. Again, she said the government doesn't allow it. Well, that's not true so brush up on your facts... this is a policy with Chase. The government has only given guidelines to prevent money laundering with regards to LARGE deposits. I was only depositing $300.00. Not what I would consider to be a large deposit. My mother-in-law is a 94 year old woman who lives with me and her son, my husband. We take care of her and all of her errands, as she is unable to go out of the home. Maybe if Chase would take the time to get to know their customers, this wouldn't be an issue. Just saying. People are more than account numbers and profit. I would never bank at this institution even if it was the last bank on earth. I had to guve one star, from me they would have received none...
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July 2015 by Faith G.
Manager at this location is the nicest man I have ever dealt with at a bank. If you have any problems he is always there to help. I almost switched banks and after speaking with him, I am now a life long chase customer. Thank you to the man who help me (manager of mchenry bank). You saved my day and helped me more than you even know. You are wonderful at your job.
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November 2014 by Jessica H.
So nice and friendly. I will definitely go in all the time now instead of the drive thru.