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October 2023 by Gita
I needed a new mattress. Aaron McHugh was the one to help me.What can I say- it's the best experience i ever had!!He was very knowledgable, sociable, good communicator, and mainly professional.I would absokutely recommend to work with Aaron before you make your big purchase decission!!
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September 2023 by A Beautiful Mess
We seen Matthew at the McHenry store and he was very helpful, Delivery guys were very polite and respectful! So far I am happy with the experience in dealing with American mattress!
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September 2023 by Tracey
I've had two excellent experiences here over this summer. Great service. Fast delivery. I'd recommend shopping here anytime.
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August 2023 by Chloe Bowman
I bought a mattress from this location in the summer of 2021, against my better judgment I allowed the sales associate to talk me into buying a $1500 pillow top. He claimed that newer pillow top mattresses don’t wear down like they used to. He was wrong. In the first year that I had my bed, I slept on it maybe a total of 6 months, the following year about 8 months. I’ve rotated the mattress multiple times and use the recommended bed frame. The only comfortable spot on my bed is down the middle of the bed, which is infuriating because you can feel yourself dip when laying on the side of the bed, which you have to do when your significant other is sleeping with you. I recently called to find out how to use the warranty that the sales person said I have when he told me I had nothing to worry about. Filing a claim is a mission, first I have to drive to the store so that they can fill out a request for someone to come assess the mattress, this costs $100 which is not refundable. In order to use this warranty the bed has to be on a proper frame with 3 crossbars and at least 4 feet, there has to be a divet of at least 1.5” and there can not be any stains on the bed. Spending $100 is not in my budget and since I rotate my bed regularly I was not able to measure a divet easily. However the mattress has visibly compressed in areas which can be visibly seen in the photos attached. I originally thought I bought my bed at mattress firm and I stopped in at the closet store showed them pictures and they said allI have to do, is submit a claim online and send pictures and I should be good to go have my mattress replaced. This is when I discovered that I bought the bed at American Mattress, not Mattress Firm. Moral of the story DO NOT buy a bed at American Mattress their warranty is a joke and they obviously do not want people filing claims because you have to jump through hoops to do it. Mine and my boyfriends backs constantly hurt, the bed was only comfortable for the first 3 months.Oh and I think it’s important to note that we do not sit on the corners of the bed ever so how all four corners are sagging makes no sense. Shop anywhere but American Mattress!
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August 2023 by 4slapper84
Salesperson Mike Hugo was helpful, knowledgeable and very accommodating. Go see him for great deals and even better service.
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July 2023 by Kristina Ebel
Anthony was so awesome!! He stayed late helping my 2 girls get the perfect mattresses. They had such a good time trying them all out and he never made them feel rushed when they kept changing their mind. ? Thanks for your help and for making a stressful trip with kids turn into a fun night for them!
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June 2023 by Jessica Follman
Excellent service! Mike was very helpful and patient in directing us to a purchase that fit our budget and style need.
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May 2023 by Jayce Best
The associates were very friendly, welcoming and helpful with making a mattress choice.
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April 2023 by Terry Brust
Had a great experience today Michael helped work us through a situation that was very frustrating with our current mattress
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April 2023 by Debra Malesky
I want to say it was a pleasure shopping at American Mattress in McHenry, Il. Michael was so helpful and was more concerned on me and making me happy and find just the right mattress for all my issues. I would highly recommend this store and salesman to anyone!!!
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April 2023 by Cory Hess
Super happy with the bed and shopping experience. Happy with the delivery. Not happy with the spam texts. Spending money with you isn’t an invitation to start sending advertisements to my phone.
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March 2023 by Michelle Thielen
I don’t normally post reviews unless I had a negative experience. I have very high expectations and only like to purchase things from people who have great customer service and don’t just try to “sell you” on the highest thing.I went into mattress firm by myself to look for a new mattress. The gentleman working was very helpful, polite, and showed me how to figure out what mattress would be best for me. I had already been in 2 other places that day and this was the first time someone actually explained the process of figuring that out! I had one thing in mind, but he suggested I bring back my husband. We went back that night and my husband went through to figure out what would be best for him. We picked out our mattress with an adjustable base (something I had been wanting). Would definitely recommend!
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March 2023 by Daniel Billings
We received very good customer service and advice from Michael. Super comfortable bed. Only reason I did not rate 5 stars is price. No fault of Michael's. Just beds are silly expensive these days.
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March 2023 by Csquared
Showroom was very nice with a good selection of mattresses. The sales person was a knowledgeable and helpful.
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February 2023 by Maria RM
Jennifer was extremely helpful and informative. She asked us the right questions to show us the best mattress options based on our needs. We are very happy with our purchase!