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December 2023 by Mayra Serrano
Worst place ever and overpriced. I got here at 6am as I was told they don't take appointments, they work on a first come first serve basis.....well I have been here since 5:45am and it's now 10pm and still waiting and want to charge me $185 per hour......I wish I had read the reviews prior to bringing my truck here.
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December 2023 by Danimal
Parts are only 7am to 4 pm , most of that time is spent in traffic on the Stevenson Expressway , but they advertise till 11 pm , they must not pay enough to keep someone there till closing time . . . .
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November 2023 by jkeyz -
Truckers, I'd find another Thermo King if I we're you!!! I wished I would've taken the time out to read the reviews before I came here...but hey, you live and you learn. These people are bullies and they will take advantage of whomever walk through their doors. They'll take your money, half do the work or take days to maybe fix one thing and say you're finished, just to get the truck back and you're back where you started....the same problem. I'm going to make sure that every trucker I know that has a APU unit, take it elsewhere to get it serviced. Local and national spot lights needs to be placed on this racket they got going on at this place. If I could, I'd put a bad review on them everyday. I want them to be treated the same way they treat truck driver's.
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November 2023 by Marshall Sanaa
Worst place!!!!!i recently visited the Thermoking reefer store and unfortunately I had a bad experience. The problems I encountered were overpriced, long service times, and like unprofessional . For example, I needed a engine oil change in the refrigerator. Actually it's gonna be one hour job and They three hours spentThe shop only ran a diagnosis on my APU without solving the problem, and they charged me $400 for this diagnosis, which ended up fixing nothing. I am very disappointedimprove the quality of service for future customers
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October 2023 by Mirzohid S
Great stuff ?
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October 2023 by Omar Campbell
Very Very poor customer service they lady in the service area have a nasty attitude she doesn't belong to the front of the house unless it's her husband place
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September 2023 by Dennis Small
I showed up here around 9:30-ish and the representative at the counter essentially refused to service me/allow me to check in. I was told there was a 4 hour wait and I told her that I was not pressed for time. She then told me that the wait would be greater than 4 hours, which was code for me to leave. Cheers to Thermo King!
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September 2023 by Georgel Bimbasa
A sad experience ...
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August 2023 by Honey Bee
I didn’t read the reviews and now I have instant regret.Only come here if you have time to waist and don’t like good customer service!!! They kept me here until they closed. I believe it was on purpose.Very disappointed with service. Honestly I didn’t want to stop at a Thermo king in Illinois because customer service throughout the state is just poor.So I arrived and was immediately told it was going to be awhile. I was ok with a few hour wait and a few hours for the repairs but not 9 hrs.The lady at the front was sweet as pie but the men here are dry and distant. They talk to you with irritation. I asked to speak to the supervisor after the 8th hr of waiting and he immediately came to me with an attitude.I told him he should have turned me away if he didn’t have the man power to take on my business in a timely manner. He said I have to train these new techs.. sir don’t train them on my equipment or time.They make you wait in their ice box waiting room no tv, a loud vending machine and won’t let you go back to your truck.Customer service is a joke to them here. They have no sense of urgency and then want to get mad when you want to leave.
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August 2023 by Eve McManama
I don't normally write reviews but I have had 3 bad experiences here. The staff is extremely rude. They act like they don't want your business and are almost offended when you ask for service. Lesson learned I will not even try to take trailers there anymore
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August 2023 by Musse Hirsi
Drivers avoid here.it is the worst place to go.They don’t respect the most valuable thing which is the time.
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August 2023 by Ikram Jumayev
Horrible rates and sometimes they dont fix some small stuff and still charge you and put in receipt that it was fixed also lack of parking makesnthat place awful one to be in hours and hours waiting list and the thing that they will skip you several times because your trailer is empty and the drivers coming in after you with loaded has more priority sucks ... You can wait more that a day untill they decide to get you in, yes they will skip you if you're empty and yhe others are not
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July 2023 by Tony Pipe
This location is very unfriendly/ unprofessional I got here at 625 am and it’s 2pm only came for a recharge now they are making up issues too mage more Money I will not recommend this location any one for anything , stay away from this place
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July 2023 by Todd Greer
Outstanding service really quick. Had issues with apu not working. Was in and out within 2 hours. Really nice people.
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June 2023 by *Bieszczadzki Anioł*
Parts department is awesome