Pilson Ford Lincoln receives exceptional reviews for its professional and accommodating staff. Customers describe the sales team as impressive, not pushy, and refreshingly unlike stereotypical salespeople. They are noted for being responsive, friendly, and ready to match a customer's needs, often providing more than 110% effort with follow-up calls and texts. The service department staff are also called fantastic, professional, and friendly, going above and beyond to take care of mechanical needs with excellent work. The finance team and management are similarly responsive and accommodating. Many customers felt like a priority, taken care of with superior service, and would place Pilson at the top of their list for a future vehicle purchase. However, a significant complaint is aimed at the Express Oil Change service, which is called a farce due to long wait times without appointments, leading some customers to consider going elsewhere.
