Electronics in Mattoon, IL

“I can’t say how much serenity York at your Mattoon store helped me!! In August I lost my brother it’s was really hard for us but the very next day that I lost him my washer decided to go out! I was so stressed and serenity immediately stepped up and was like come in and See me she walked me thru the store showed me multiple washers and dryers and helped me stay in the exact budget I needed to help me assure I could afford them! That day I received my washer and dryer it was very fast and such an easy process. Well I was unsure how to use them she tried to help me trouble shoot the best we could over video chat and we couldn’t figure it out and she immediately within the hour had someone out here had it fixed! I appreciate everything this store helped us with in such a hard time and how fast and easy the process was! We have had to deal with other rental places for house hold stuff and appliances and it was a night mare took us almost three weeks to receive our things and was charged for a month and we didn’t even have our things and still was charged before they even delivered them. So yes this experience as to others we have had was absolutely amazing quick easy and painless and never have we received our things in a timely manner n anytime we had an issue they made us wait a week or more to get a tech out just to be told we had to wait for a new one it was absolutely ridiculous! When I couldn’t figure it out she tried to walk me thru it n them immediately sent someone out and told me if they couldn’t figure it out they would bring me a new one in the morning! I couldn’t be more appreciative for the experience we received! Aside there very rude female that’s was actually another worker whom made a comment insinuating I was retarded I’m 34 years old I’ve been doing laundry since I was 12 yrs old and for her to be a smart ass n say why don’t someone go teach her how to do laundry bc obviously she can’t figure out do mind you I was on the phone while she was trying to trouble shoot problems. I’ve been in the store countless times and heard this woman speak to people In such a rude manor basically Insulting there intelligence. She is very rude there has been many times I’ve dropped serenity off food and drinks and she try’s to speak to people with a smart ass attitude and it’s not right. She truly makes the store look bad and to be quite honest after the rude comment towards me I really wanted to just send my stuff back n cut my losses and go to a different company but because everyone else that works there went out of there way as far as coming to my home and helping me figure within the hour they was on top of it. That’s the only reason I stayed with this company because the amount of compassion and empathy they had for my situation and my loss. They were truly compassionate and apologetic for my loss and the hardships I was going through but honestly it takes one bad apple to put a bad taste in someone’s mouth about the whole place. Hope you have a blessed day and I think 5 stars is a understatement because I was truly blessed and it really helped us in a hard time.”

“I’m sooo happy Cricket came to Mattoon!!! By switching to Cricket I took $150.00 a MONTH off my family’s phone Bill!!!! They give UNLIMITED DATA so I no longer have to worry how high the phone bill will be? and their price includes taxes, ect... set price, no game playing! The reception is wonderful, even when any of us have to travel!MISTY was wonderful help to me (since I’m technically challenged...) she was so kind and patient ... went way out of her way and spent over 2 hours of her time to help me with some phone switching. Great customer service!!!!!”

“I've purchased a washer and dryer and stove from Walden's and have been pleased with my purchase and the service I received. They've actually been kind enough to offer basic repair advice on other appliances in the past (at no cost) and even once helped me locate a small but hard to find part I needed to repair my dryer myself; this is why I always give them first shot at my business. Thank you.”

“I have used Joe at dad and sons many times! I have bought many things from him, he is always truthful, and reliable! And he never overcharges. Highly recommend anyone to use him!”