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October 2024 by Christopher Rhone
I don't even own a Ford, but still prefer having my vehicle serviced here over anywhere else
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October 2024 by Camille Jackson
I really never wanted to go back to Sutton Ford but I did. I gave my daughter a 2013 Ford Fusion. A couple of nights ago, my 19 year old daughter was stranded at almost midnight due to the engine light turning on and the car breaking down. She ultimately had to have the car towed to a mechanic. The mechanic requested that she take the car to a Ford dealership because they could not fix her car. They explained to her that the tensioner belt was torn through due to a major oil leak. The representative explained to her that the tensioner belt needed to be replaced. She did the right thing and had the car towed to Sutton Ford. It was our understanding that all we needed to do was remove and replace the tensioner belt and the car would be fine so my daughter asked Sutton Ford to only replace the tensioner belt. Not one advisor called me or my daughter and explained to us that while we can replace the tensioner belt, your major oil leak remains your primary issue that needs to be addressed. Never once did they explain to us that the tensioner belt would be ruined shortly if the large oil leak was not repaired. I paid $700 to have the tensioner belt replaced for no reason because the major oil leak is still there. Sutton Ford allowed my 19 year old daughter drive away with no oil in her Ford and a major oil leak that was never addressed. Shame on you Sutton. Again, you proved that you are not trustworthy and you don’t value your customers or the work that is expected of you.
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June 2024 by Mik Flem
Mechanics at this location wear filthy street clothes. The mechanic that serviced my car was absolutely filthy. His jeans were filthy. My glove box and driver's seat was left dirty. No plastic or protective coverings added to my vehicle. The advisor volunteered to clean my vehicle. I declined. This is unacceptable!!!!!
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April 2024 by Wanda Gunn
They didn't clean the inside of my car after I paid over 90 dollars for The Works. Not fair. Staff was great and other services were great too.
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March 2024 by Chris Eickstaedt
Couldn't tell you anything about it I WAS NEVER THERE. But thanks for tracking me Google
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February 2024 by Latonia Barrow
Great place.
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January 2024 by James Gray
Service was quick, accurate, and on time
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September 2023 by Korey L.
Service was better in previous experiences currently still waiting to find out what's going on with the service of my vehicle, it's been over a week and a half and I've gotten the runaround from Tom Dixon, Mary Melissa, and every other name under the sun. A waste of time and money And space I would not recommend the service department or their sales department to anyone in the future.
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September 2023 by Andrew R.
Suuton Ford sold me a lemon. My 2014 Nissan Altima was purchased Sept '21 for around $15k. In 23 months of ownership, I was given billing for repairs in excess of $5k in repairs... nothing was covered by Sutton Ford's "24 month warranty." The service department hand waved me every time I had issues, saying I had to call and sort it out with the warranty company myself.The entire underside was rusted and the entire rear suspension was cracked through and going to collapse. It looked like what I'd expect a WWII jeep's underside would look like, not a car with less than 10 years driving. This didn't happen overnight nor during my daily driving (10 miles/day to and from work, all on paved road) contribute to these issues. Let me be clear: 2 years ago, a professional inspection of this car would probably determined the car barely drivable, and no one with a conscience would have deemed it sellable. They are either too incompetent or too dishonest to find or disclose these issues.Less than 2 years after the purchase, I traded in this lemon at a huge loss. The only difference I see between Sutton Ford and someone who would stick a gun in my face and take my money is honesty. Because a mugger would honestly do what Sutton Ford did to me through paperwork. I have made sound financial decisions in the last couple years where I have saved money and paid down debt. The purchase I made from Sutton Ford has erased all of those gains and will continue to leave me worse off for the next 5 years going forward. It will have lasting effect on my emergency savings, any other money I'd be putting aside, money to fix up my place. It's all 5 years away. The attitude I have been met with at every turn has that I should never have expected good service because I was dumb enough to buy from Sutton Ford. Not sure if it is incompetence or dishonesty, but I know I can't afford to find out. I will never buy a used or new car from you again and I will go out of my way to tell how bad my experience was to anyone buying a car. They don't inspect used cars and know they will not support them. What does that say of their treatment of new cars they sell?They treat you like a customer until the sale is final... then you are just a sucker to them.
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August 2023 by Sara S.
Irving G. kept us here for HOURS. He ran my credit SEVEN (7) TIMES when he told me he only ran it 3 times. Kept telling me about his $1000 monthly payment and kept pushing a car that had over an $800 monthly payment on me when I told him I could do max $600. Saying that I can afford it because I have a good job. Finally, got so fed up and left. Extremely pushy and made my first experience trying to buy a car at 22 my worst nightmare. Will never go back. Highly DO NOT recommend. Went to Rizza Ford in Orland the next day and dealt with the most wonderful and helpful salesmen.
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May 2023 by Stephanie O.
Service department failed to call me to tell me that my car was ready after me waiting at home for 5 hours, I was told by Melissa that some one would call me to pick me up. NO CALL!! When I called to find out what the hold up was, I was told that the Service Department was CLOSED!! SO, NO VEHICLE!! The next morning after getting a friend to take me to the dealership (ONCE AGAIN NO COMMUNICATION FROM THE SERVICE DEPARTMENT), the manager, Brian had plenty of apologies and a paltry offer to make up for the COMPLETE SCREW UP! And to top it all off the Vehicle Report Card didn't even have the correct Odometer reading on it!! REALLY??A TRULY DISSATISIFIED 5-TIME CUSTOMER
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May 2023 by Kip W.
WOW!!!! This has to be the laziest car sales people ever. I asked this one guy to come over to talk about the Ranger floor model and he acted like I was interrupting him from doing something, so darn lazy. So I took my business to Chevy and got a 2023 Silverado TONIGHT. Don't ever come here. But on a happy note there was this one sales guy who was wearing a tie and who did ask us if we needed help so to him I will say thank you. Sorriest car sales people I have ever seen.
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April 2023 by Aoibheann E.E.
I attempted to get my oil changed there 3 times. Hmfinally the female at the desk scheduled me an appointment for me at 9am Saturday. I drive an hour there to be told it is walk ins only and it is a 3 hour wait. Never got my oil changed with them and not attempting again.
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November 2022 by Percy Clark
Jessica is great with customers.
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November 2022 by Gary A. Fields Sr.
Good service
