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April 2023 by Anton Gordon
Very friendly and had the parts my vehicle needed. Nice to know they're close by the house.
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March 2023 by Dan S.
Hi, this review is exclusively about my experience buying a car from Salesperson Jermaine. I have to say negotiating with this gentleman as well as Davie was a positive experience. I bought a 2023 Honda Accord Hybrid Touring. It is everything I expected and much more. Jermaine is an intelligent family man that cares about others.I wish the whole sales team continued success and good fortune. Jermaine, Davie Thank you. And a special vote of gratitude to Risto in finance. Risto...you're a good man! Thanks to all of you!
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February 2023 by Tonya G.
WARNING/BWARE-Bad Engine/Motor Do Not Buy From Gerald Honda of Matteson Dealership DO NOT TRUST THIS DEALERSHIP SOLD A CAR A BAD MOTOR TO YOUNG ADULT!Most recent events: Approx 3 wks ago at around 4am, on one of the coldest days in Chgo in negative degree territory, car stopped & will not start on the HIGHWAY with my son stranded! I get a frantic call from him saying the car has done something weird & will not start. He doesn't know the exact location but he needs a tow truck to come and get him and the car! This was terrifying for me, his mother! We figured out where he was, and thank GOD for a charged iPhone w/location capability! Once he was safe & I had time to digest what happened, I had a mechanic take a look at the car to see exactly what went wrong. The car would not start because the battery also died. After getting the battery working again, the mechanic heard the knocking noise & said the MOTOR is BAD & would need to be replaced. He then checked the oil & said it was enough oil in the oil port/dipstick & the only reason this could be happening was because of the BAD MOTOR. The car is not drivable. During the week of Feb 6, 2023, my son called to speak with a manager to try and get this issue resolved. Instead of doing the right thing and what should have happened when he first returned to Gerald Honda of Matteson approximately a month after the purchase, due to the BAD MOTOR, they transferred him to the finance dept & told him he would have to purchase an extended warranty to get the matter resolved. They did not help him so he asked if I would get involved. I called the dealership & spoke to the receptionist informing her of what happened and requesting to speak with a manager. She referred me to Mike Hayes, Service Lane Manager. I was told he wasn't available but she would leave a message for him to call me back. I did not receive a callback. I called again, the same day, no call back. Only the run-around. The following day, I decided to try my luck & go up to Gerald Honda of Matteson where I was greeted by Tom Hayes, Sales Consultant, to speak w/a mgr face to face. Tom wanted to know my reason for wanting to speak with the mgr. I told him what was going on and he led the new Gen Mgr, Todd King. I spoke w/Todd King & he seemed concerned but told me he would have to speak w/Mike Hayes, Service Lane Mgr to see what they would be doing about the situation & how it would be resolved and I was to expect a call on Mon, Feb 13. No call from Todd King or Mike Hayes. I called several times during this week and again given the run-around. No call from either Todd King, General Mgr, or Mike Hayes, Service Lane Mgr. On Wed Feb 15, I finally spoke to Mike Hayes. He said he was unaware of what was going on so I told him. Mike said he would need to have the car towed to Gerald Honda of Matteson to take a look at it to see what the problem is before he could do anything to resolve it. Mike sent a tow truck to pick up the vehicle and bring it to the dealership. No one called me for 2 days with an update so I began calling again. On Fri, Feb 17 I received a call from Mike Hayes and he said the MOTOR IS BAD. The motor is knocking and shaking. He said he needed to talk to Todd King, General Manager to see how they would be able to resolve the issue with either a rebuilt or new motor and he would call me back on Monday, February 20, 2023. I did not receive a call. I called Mike Hayes at approximately 10am at which point I left a message. I called again and was transferred to Mike Hayes from the sales department but was disconnected. I called again, and left a message with the receptionist, and asked for a callback. It is now Tuesday, February 21 and I have yet to receive a call to get an update on how they are going to fix the car which should have never been sold with a BAD MOTOR! Some back story: Approx 1 yr ago, during the pandemic my youngest son went to Gerald Honda of Matteson located at 5000 West Auto Court to purchase a used car. Ammar Amro, Finance Manager knowin
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January 2023 by Ronnye
Service has declined. I came in for an oil change and tire rotation and they wanted to charge me $1200 for additional work. Lately there is always some type of issue. They say the work is done but it's not. It's sad because I will be looking for a new car soon but the service is so bad that I won't even bother with this dealership anymore.
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November 2022 by gordana p.
We came in to have them look into the noise that our 2015 Honda CRV was making and to have oil changed. When I made the appointment, I explained to them that the car makes loud, almost grinding noise every morning when we start the engine. My husband waited for the car to be done. He paid $685 for the work done. Next morning the car made the same loud noise. When I looked closer at the receipt, I realized that they never did anything about the problem. They changed, replaced, drained bunch of fluids and they never addressed the problem that we had with the car. And they charged us $685 for that! I complained about it and the general manager did call back, but we were out of town. When we got back I called the general manager numerous times and then I emailed him and he never responded. I have never been treated this way by any business. So unprofessional. Shame on you ! Gordana P.
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September 2022 by Kim N.
I wish I could give less than 1 star - horrible experience Due to the unprofessionalism and rudeness of your team (Vasko and Veronica) and the continued inconsistencies from color, stock, pricing my son bought a Nissan Sentra from the dealer across the street from you who were beyond FANTASTIC I hope that you do not treat all your customers like you treated myself & my son. I also think that it was highly inappropriate to ask for pictures of my son's debit card (front & back) and picture of his DL to be sent to both of you on unsecured emails. I will be writing a less than stellar review on every platform I can. I hope you take this and learn from it & treat the next customer with more respect than you did us.
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August 2022 by Jake F.
TL:DR - Either they are icompetent or worse liars. DO NOT TRUST!! I came to test drive a car this Tuesday to check out a 2015 Nissan Rogue. Jermaine was the salesman who helped me and at first was very nice. After I was ready to buy Jermaine asked me if wanted to finance or pay cash. I told him I had been pre-approved for a loan from my credit union so would finance that way. Immeditely, his tone changed and he told me, "I'm not sure we work with them you'll have to use one of our banks to get a better rate." I said no I'm using my credit union and in fact i found the car online through my credit unions portal for used cars. Jermaine said he would speak with his manager then come back to me. I waited for 10 minutes then Jermaine returns and tells me that the car I just test drove they had actually sold it yesterday... I was dumbstruck. I asked why they let me even test drive tbe car if they had already sold it?? This is when Vasko came over, Jermaines manager, to tell me that the AC was broken so thats why the car hadn't been picked up yet. Another interesting detail since that wasn't mentioned to me during the test drive and I was ready to buy. After this Jermaine tried to look up other vehicled to meet my criteria and showed me other cars I was not interested in including sedans even though i told him I needed an SUV since my daughter was just born. I finally left after telling them Im not interested and had other test drives. Vasko then texts later that day, i ignored it until he followed up with me again. I was going to forget this experience and move on since i bought a car elsewhere but felt i needed to expose this shady sales practice. Very unprofessional!
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July 2022 by Ernest H.
I took my Honda Pilot their to have a rear AC hose replaced. The guy calls me with an estimate of over $4000. Stating I needed a new AC until in the rear. I told him not to do the work. I took it to a local auto repair shop who found a leak in the rear hose (As Firestone stated) He replaced the hose for $329. The ac has run perfectly since. I will never return to this dishonest place or allow my wife and daughters (All Honda owners) to go there. My neighbor had a similar experience.
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June 2022 by Denyse C.
Going back to 2021, we have experienced terrible 'up-selling' at Gerald Honda in Matteson, IL since they took over Planet Honda. Little resolution and one small refund for work deemed unnecessary. Recently I brought my 2015 Honda Odyssey in for a LDW code and rough ride. I was given an estimate of repair for $15,557.74. No proof was ever made available as to reason for the work. After considerable amount of time and review with Service Manager, it was concluded up-selling of 40%-80% for parts, double charges for work (2 oil changes) and $2,500 of unnecessary charges. Bill was reduced to $8,400. Parts came in a week prior but work not scheduled. When I questioned this Service Advisor lied saying the parts weren't in. I told him I had come in the night before and was told the parts had come in the week prior. So much follow-up on my part. I wonder who ends up getting this money. Mechanics, dealership, service advisors? Ended up with $2,200 car rental charges. Anyone choosing to use this dealership, should carefully review and question charges before authorizing work. Service advisors at this dealership do not advise and are not held accountable. This was a worrisome experience, leaving me feeling vulnerable with the scare-tactics of you could break down, be stranded, etc. No one in management seems to be reviewing charges. Service advisor, just made excuses. 5 family members currently have Hondas and we have been loyal customers for years. Sorry to say goodbye to Honda in general but enough is enough. Please be cautious if you choose to go to this dealership.
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March 2022 by Lutee Carter
I received quick efficient service the staff was very friendly and accommodating the waiting area was clean and I was satisfied with the results
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February 2022 by Judy Drobick-McMahon
What a great experience! One of the easiest purchase no pressure and everyone was absolutely wonderful! Thank you! I love my new 2022 Crv!
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February 2022 by Kenneth J. Zawadzki
Prompt courteous service. Craig the service writer was excellent.
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January 2022 by Jamila C.
IF I COULD GIVE THEM A ZERO I WOULD! On January 4, 2022, I took my 2015 Honda Pilot to be serviced at Gerald Honda in Matteson following multiple issues with my battery. Prior to my appointment I had to have my car jumped a total of 4-5 times within a four-week period. After waiting for about a couple of hours, I was told that everything checked out and they could not find anything wrong with my car. Following my appointment, I was able to start and drive my car without any problems for about a week. On January 13, 2022, I was driving down 183rd Street after coming from Orland Park when out of the blue, my battery indicator light came on followed by several other indicator lights. In addition, my car was making a loud noise and I had difficulty accelerating. When all of this occurred, I immediately called Gerald Honda. After speaking to one of the service reps regarding the host of issues I was experiencing, they recommended that it was best to bring my car in right away. I followed their advice, and by the grace of God was able to make it to the dealership without further incidence. When I arrived, which was about 1:50 p.m., I explained to the service rep what was going on. He indicated that it was probably my alternator but would have one of the mechanics look at it. However, I knew I would not be able to wait as I had to pick my son up from school, so I asked for a loaner. The service rep indicated that he did not know if they had any available but would have to check. I found his response perplexing because I am at a dealership where they sell cars. In my mind, I was thinking, "HOW DO YOU NOT HAVE A LOANER VEHICLE FOR A CUSTOMER WHO NOT ONLY PURCHASED THEIR CAR FROM THAT PARTICAR LOCATION BUT ALSO HAS THEIR CAR SERVICED THERE REGULARLY". I digress. While he went to "check", I proceeded to sit in their waiting area. At this point 20 minutes had passed by, and I still had not received a response about a loaner. I then went and spoke to another service rep by the name of "Craig". He tells me there are no loaners. I plead with him and tell him that I must pick up my son from school. He asks me for my phone number and address. After receiving this information that he asked for, he tells me that there is a loaner shortage and there was nothing he could do. While he is telling me this nonsense, the initial service rep comes to me and asks me for my drivers license and insurance card. After making copies he says nothing but proceeds to take necessary steps physically to get me a loaner. Once he finalized everything, again he did use any verbal communication, but motions me to loaner, which was a newer model of their Honda Odyssey. He did not give me any instructions how to operate the vehicle, so I had to figure it out on my own. While I was headed to get my son from school, I get a call from Craig indicating that the VTEC Oil Pressure Switch Front Spool Valve Assembly burst open causing oil to leak onto and fried my battery and alternator. He further indicated that the cost for repair was around $2000. I told him that I needed to process what he was telling me and would need to call him back. He tells me that I needed to call him back with my decision by 3:30 p.m. that day. At that point I called to make future arrangements to have my car looked at by my mom's mechanic to get a second opinion. While driving back to the dealership from picking up my son, I get another call from Craig and I inform him that I did not want them to proceed with fixing my car. He tells me that my car is on the charger and that I will be able to drive it home at best. Even though I did not accept their recommendation, I had to pay them $165 for falsely diagnosing the problem. After leaving the dealership, again by the grace of God I was able to get home and had my car towed to my mom's mechanic. The mechanic informed me that GERALD HONDA sold me a bill of goods and that it was only my alternator that needed replacing. After my horrible experience with GERALD HONDA, I will never give them my business again!
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November 2021 by John W.
This review is a few days late. Last Friday evening , driving on the Dan Ryan and the check engine light starts flashing like crazy. There was no Honda dealer in site , so we drove slowly and came upon the Honda sign at US 30z we pulled into the service stall at 5:57pm. Just 3 minutes before closing . Craig was the service advisor . There want a tech around . He took the time to take a look at the van and found it was down two whole quarts of oil to our surprise . Thanks fully the check engine light did go off. We took the van into the Honda dealer where we bought it from and they could not find an error code. Thank you very much to Craig for going the extra mile and probably saving our van from a blown motor.
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November 2021 by Stacey Underwood Rister
This dealership took a deposit on a vehicle from my husband. He purchased a non refundable plane ticket to leave in the morning to pick it up. The sales manager called him an hour ago to get his itinerary, and he just received a call from someone telling us they had sold the car out from under us. This is a sorry excuse for a dealership with the worst integrity of any company we have ever dealt with.
