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September 2024 by Keri Ward
My mother just left this location and the customer service was horrible. I myself had a bad experience with this location as well. My mother arrived at her appointment ant 8 am and explained to them that she has a battery that she purchased 1year, 1month, and 1day ago from that location. They told her that they would test the battery and let her know. My mother called me at 9:35 and stated that she couldn’t understand why no one has said anything. The place was empty with maybe 1 or 2 more customers in there. She finally was able to get the attention of the boy who was working on her vehicle. I am still on the phone and I can hear everything. He tells my mother that there is some type of test they need to conduct to satisfy Nissan if the battery would need to be replaced. My mother asked how long does that take? He stated it can take all day if needed. Why would someone in customer service allow their customer to sit for an hour and a half and not explain to them the process? Then the manager Jason was asked to join via my mom’s request. Of course he does what any person who is not listening to the real issue does and goes over the battery policy after my mother explained the issue. The issues is not the policy, the issues is that no one communicated with her letting her know the options. I then had my mother put me on speaker so that I can help correct his behaviors as a manger , because I have encountered Jason before and he did the same thing and tried to dismiss me. As soon as I was put on speaker, the test results magically appeared and oh my mothers car was in the parking lot parked. By this time, I had a friend who a shop foremen for Nissan in another state, on the phone informing me of the up sales and that we shouldn’t go for the “it could be the alternator “ play. I again explained to Jason, it’s best that you listen to your customers and address them at the level of their needs and not some script you learned. My advice to ANYONE, go to Auto Zone. They have helped me out on so many ways and saved money.
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September 2024 by Mohammed Jaber
Everyone was great! From the Sales Consultant Jacob Flores, Sales Manager Ed Brown, General Sales Manager John Murphy, and Finance Manager Michael Beckett. They all worked really hard to help me pick the right vehicle for me and helped me get exactly what I wanted. This is my third Nissan purchase from Hawkinson Nissan. Looking forward to my fourth in a couple of years!
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September 2024 by Sydney
car salesman thought i was a liar and was completely unprofessional
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September 2024 by Joe D Hinton
I just leased my fourth Murano from these guys. Needless to say, I would'nt keep coming back were it not for the very excellent satisfaction I feel after the the deal has been completed. I walk in, tell them what I want, how much I want to pay and Bingo ! No buyer's remorse ever. I love these guys, they have my highest recommendation.
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September 2024 by KAN Anthon
I had an early appointment so service was very quick, seamless. Appreciate the information on additional services needed.
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September 2024 by Gwendolyn Brown
Wow!!!!!!!! You made it happen. Thanks Gerald Nissan!
Great rate! Great lifetime warranty! Great Customer Service! Great Deal!
Dominic was Excellent!!!! His knowledge of cars, compassion to truly help seal the car deal with John M. was exceptional. He went above and beyond to provide world class service from the beginning to the end.
Michael B., Business Manager, was straight forward no B.S.
If you are in the market for any vehicle, Ask for Dominic or Anthony! They are the best!
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September 2024 by Damien Jimenez
The service staff is amazing at keeping my family's vehicles running.
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September 2024 by Kimberly Bounds
Hawkinson Nissan treats me like family. Once again, I came in for an oil change and was asked could they have my vehicle back. Anyone who knows how I am, I wasn't about to play with Nissan!! But I had a great team of gentlemen working on my behalf! Thank you to Damien Short and John Murphy! I appreciate your patience with me. I know I had an earful of words that were not good, but you guys are hung in there, with me! Thank you! Come check them out. They will get you right!! ? ✌?
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September 2024 by Pat D
I love my new Bronco!! My car note is affordable, lifetime warranty and I'm happier then ever. Trade in process was easy. Rami my salesman was very loving and nice. The management John and Ed are awesome as well. This is very very special to be as through all I been threw and the treated me well thank you Gerald Nissan.
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August 2024 by David Sheldon
? I bought my first EV all electric Ariya utility vehicle! From initially, talking to the finance person; Johnny and then my salesman Rami, I was provided with the one-on-one time and essential information needed to make a positive and informed decision. I was given outstanding A+ attention to detail on all aspects of this fine cutting edge EV vehicle ?. Thank you Gerald Nissan for putting me in my first electric vehicle!!??
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August 2024 by Sam Gainer
Great experience in the Service Department at Gerald Nissan. Ask for Jeremiah Hawkinson in service, he is incredibly professional and was able to get me a great deal on repairs. 5/5 star experience, highly recommend!
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August 2024 by Nicolas Cardenas
It is not worth buying there the very despotic here has nothing to do with Toyota
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August 2024 by Claude Jean-Baptiste
I've did. Some of the chairs are to be replaced.
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August 2024 by Michael Hodges
Great place to shop for a new or used car my sale person was great thanks a mill
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August 2024 by Hano Unknwn
Rami made my first time buying a car unforgettable
