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April 2024 by Mary Ramos
I came in today for a removal of name on an account. The banker that attended my mother and I was Jessica.
She was very unprofessional, rude, disrespectful, and impatient. When she first entered the office, she was complaining about her day. She did not have the patience to answer our question and started to raise her voice at me when I asked her if she was okay.
I understand if someone is having a rough day, but taking your frustration out on your client is very UNPROFESSIONAL and UNETHICAL. I hope Jessica does not treat her other clients like she did to my mother and me.
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March 2024 by Oluyemi Oyafemi
Horrible reception. Went in the rain to open a new account and got sat down for 40mins. I got up to leave and was told I could go if I wanted to!!
What happened to the littlest courtesy and customer service??? Really gutted.
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March 2024 by Dashaun
I don’t understand why the score is so low for this location. I’ve been coming here for over a year and they’ve been very helpful and accomodating. Thank you Ms Ebony!
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February 2024 by Xavier Harris
I went to open a businesses bank account. I even scheduled an appointment the day before but they acting like they are so busy and couldn’t open account for me.
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January 2024 by Sharon Jones
Team is awesome here!
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December 2023 by Mykael Le Flore
I came into the bank with a pretty complicated issue. The new Branch Manager Aneshia could have left me a dissatisfied customer due to the circumstances. Instead, she stated the company policies and changes that had occurred. She expressed compassion and then ….RESOLVED MY BANKING ISSUE with a smile. She is definitely an asset to this branch and saved me as a client. Thank you so much!!!! ??❤️❤️❤️
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December 2023 by Maureen Vopinek
I really like this branch. I can get what I needed to accomplish done. Most of the people are very friendly. And it's very efficient.
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November 2023 by Ms Tameka
The personal bakers at this location are horrible. Incident (1) I went in to the bank to make a "large" withdrawal and was told that only the tellers could assist me. Incident (2) I get in the long line to make the withdrawal to find out here wasn't enough cash in the draw to cash me out.The teller asks "Tina" to retrieve more cash and Tina asks aloud how much was I trying to withdraw. Are the personal bankers that ignorant!!! Once I walk out that door my $$$ is no longer FDIC approved and broadcasting my withdrawal puts me at high risk of getting robbed!!!
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July 2023 by Akai Kravitz
Extremely slow!! Spent 25 minutes in line today so frustrating.
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July 2023 by Lindsay Cox
This branch must be closed, it no longer exists at this location.
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July 2023 by R “Sent” Con
The bank has no confidence in the Internal Revenue Service as it held their check for 10 days.
Update: They pushed the check through in 2 days.
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July 2023 by Tommie G Anderson
Staff is always professional, friendly and helpful.
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May 2023 by Symone Sadé
Britney & Keisha. Worst bankers ever. Jessica helped as much as she could. Keisha have a horrible attitude and the facial expressions to match and Britney talked too fast for my dad to understand and had us come inside the store to insert the debit card for no reason to bring a manager involved when we could’ve stayed inside the car to do. Couldn’t get a cashiers check because my dad did not have his phone and they wouldn’t accept the code over the phone since my mom was at home. The dumbest thing you could ever hear. Worst location ever.
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February 2023 by R Connor
The bank has no confidence in the Internal Revenue Service as it held their check for 10 days.Update: They pushed the check through in 2 days.
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September 2022 by Kody Lathus
No one wants to help you here. I heard someone would help me in just a few minutes for over an hour. Guess I’ll go drive 30 minutes to another chase bank that will actually help me when I walk in the door
