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August 2023 by Kristi Burroughs
I dropped off my tablet for repair and since then have not been able to reach anyone. Both phone options are always a busy signal. I got a message that said my ticket was closed on June 30 and since then I have had 1 email returned and only after I posted on their Facebook that I couldnt reach anyone, that was on Aug 1. The email said I would get a refund, my old tablet back, and a replacement tablet. But now I still do not know how to contact them
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July 2023 by Abram Gary
Brought my pc in to have it looked at, needed a new power supply and graphics card. Paid them over $100 for a new power supply and provided my own graphics card. Well apparently the graphics card I got was drawing too much power so I needed a bigger power supply, I had them order the bigger one and I haven't heard from them in months! They have had my pc going on 5 MONTHS and now you can't even get into the building during open hours because the doors are locked! Won't answer calls or emails AND they closed my support ticket. I'm very unhappy with the service provided and I'd like my damn computer back!
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June 2023 by John Howard
Took my computer in for repair in April and was told that it probably had a corrupted hard drive. Was told it would cost approximately $40 to $80 to repair, on the 19th I got a text the the cost would be $149 and would have to be paid before anything would be done, I paid immediately. Did not hear from them for over a week and I contacted them to check on status and was told that they were waiting on something from Apple. A week later I contacted them again and was told that maybe there was something else possibly wrong. Waited a week or more later and still no communication from them so I stopped in to check and there was no new information, I informed them that I would be in the next day to pick my computer up( it needed to be put back together). I made four trips to the store on 4 different days to pick up my computer during their posted hours only to find it the doors locked before I was finally be able get it, again NO communication from them! I asked for my money back since they did nothing to fix it and was told that was not going to happen! I took my computer elsewhere and it was found to have FILES and IMAGES that DO NOT BELONG to me! I phoned Net Diatom three days ago about this and have gotten no response. I wonder if my information is on someone else’s computer! I will never do any business with them ever again and will tell everyone I know about how bad my experience was and how poorly I was treated! Unfortunately in this town they are the only storefront that offers such services. Personally going forward I will drive a few extra miles in hopes of attaining a more desired result
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October 2022 by Pat B
This is the place to go for tech help, 5/5
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September 2022 by Cuddy
great service fast and easy to find where the shop is.
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August 2021 by BridgetteSimone Adams
I was beside myself after my laptop did an upgrade and it went into a whole new look.....I called and put in a request for remote device and the response was not very long and the professionalism during the whole process was second to none.I’m back up within the hour and happy again able to finish my project.Thank you Net Diatom! You come highly recommend
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August 2021 by Tracy Shotts
Jeremy and the crew at Net Diatom did a fantastic job building a PC for me completely to my specifications. They have repaired and refurbished equipment for me as well, I highly recommend them! They are also a very helpful tech support resource right here in Marshall IL.
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August 2021 by Kevin Moore
Excellant service. Dell laptop (18 months old) had started running a little raggedy. Less than 2 hrs, I had my computer back, running like new, for a great cost. Great job
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August 2021 by boo bins
Great Customer Service and location on the square of Marshall. Awesome free Wifi covering the whole square. If you need device repairs or website design services, this is the place to go!
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August 2021 by Kent Crumrin
Quick service knowledgeable technicians
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November 2020 by Tracy S.
Jeremy and the crew at Net Diatom did a fantastic job building a PC for me completely to my specifications. They have repaired and refurbished equipment for me as well, I highly recommend them! They are also a very helpful tech support resource right here in Marshall IL.
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August 2020 by Elizabeth McConchie
Excellent service! He was able to resolve my computer issues in an hour and was very knowledgeable. I highly recommend Net Diatom.
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August 2019 by Net Diatom
We love doing business with the amazing people and organizations in Chicagoland!
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August 2019 by Lia A
Love the customer service and the out of the box projects
