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October 2023 by Nelly Martinez
I left a deposit to Kenny to hold a car down because he was working on financing for us. We came back and we decided we needed a truck instead. He said he needed time to work on financing and will call us back. He went MIA for a couple days due to him being sick. After that we decided we no longer wanted to get a vehicle and he stated he would return the money. It’s been a month and still no money. His been making excuses for us to wait on his check. That money should’ve never been spent. We have text messages from him and his manager about the money they owe me. Bad business! ! I also have a handwritten receipt from Kenny.
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June 2023 by Carol V.
purchased a range rover. i have had it for about a year and will go back to trade it in once i see something that catches my eye. i drive by everyday to work and they always have an eye catching front row of cars. corey the finace guy helped me in every possible way to get my dream car. ask for corey to help you if you have any credit issues.
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May 2023 by Ebony J.
The fact that I just had to give this company 1 star just pissed me off. Never ever buy a car from here and do not trust the mechanic either. Transmission went out with in 2 weeks of purchase car wouldn't even go in reverse. Everyone at this dealership works together to save each others behind. The lie and steal. They'll tell you to pay down payment put don't even put it towards the price of the vehicle. No one will give you a contact number for the owner, all they ever say when you ask for the owner is they have no way to contact him and he never comes in. One guy told me they don't have a owner. Beware. I would buy a car off western before I ever spend another dime here.
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April 2023 by Jalai P.
If I could give this place -10 stars I would this is the absolute worst car buying experience I've ever dealt with in my life. The stress of dealing with this place literally caused me to have a STROKE!!!! Do to all the mental anguish, pain and suffering. On March 11,2023 I came into the car lot in hopes of buying a reliable used vehicle. I was met but a rude man by the name of Kenny. I should've followed my first mind and left. Then the finance manager Also name Kenny told me to stay that he would give me a good deal. He sold me a 2015 Chrysler 200 with 75,200 miles on it he said the car was in perfect condition and he threw in warranty that would cover everything bump to bumper . (which was a lie) Kenny also told me that I would be able to take my car to any Chrysler dealership for repairs that would be covered under the warranty that he sold me. The same day that I purchased my vehicle March 11, 2023 4 hours later all of the lights in my dashboard came on engine, low, tire pressure, headlight just to name a few. I took the car back to the dealership on four different occasions each time I took the car back. They kept resetting the engine light telling me that nothing was wrong with the car. When I finally took the car to a Chrysler dealership, it had so many colds and so many things wrong with the car. The most concerning was the catalytic converter and also I called saying that the car was gonna say because the computer in the car was not communicating with the car, steering system, making it on site for the car to drive. To make matters worse the warranty c company told me that they would not work with any Chrysler dealerships. Not only that they told me that they couldn't tell me what repair shops they could work with. They would only be able to tell me what repair shops they wouldn't work with so now I'm stuck with a vehicle that I can't drive paying almost a $600 car note buyers beware do not ever purchased a vehicle from them. I'm a single mother and I'm a schoolteacher that fell on hard times. All the stress caused me to have a mild stroke. I'm writing to you now in my hospital bed. This was the worst mistake I've ever made in my life.!!!!!!!!! can someone please help respond to this post any suggestions?????
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December 2022 by Juan Carlos Contreras
The worse I mean worse dealership in Illinois probably of all states honestly !
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October 2022 by Quenise McBride
Thank you Gotti for helping me get a better newer car for my family
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July 2022 by Dominique Waterford
Gotti is one of the best car salesman I have encountered in my life. He is very strait forward and honest about what your options are on the lot!However, the service department is no help if you need them to fix anything so good luck. After 30 days I still didn’t get the help I needed to fix a headlight ?They have great salesman but that’s about it…and buy the warranty, they not gonna fix anything.
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June 2022 by Tenisha Hillie
WORST EXPERIENCE EVER NOW IM STUCK WIT BROKEN DOWN BENZ THAT COUGHT ON FIRE MIGHT I ADD WITH THERE FULL COVERAGE INSURANCE THEY SAW FEMALE IN NEED OF A CAR BAD AND took advantage mind you I was having problems with this car way way before it actually caught on fire maybe it wouldn't have caught on fire if someone would have listened to me when I kept saying that all the lights on the dash are on and something is wrong with this car
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May 2022 by Crisshawn F.
Got into an car accident asked them for help told me to call the loan service that gave me the car tried calling them no luck out of a car out of a job. Don't recommend!!
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January 2022 by Telicia Freeman
If there was a choice they would have a 0. I just can't believe a mother of 4 looking for a reliable car/truck for my family, I was done so wrong. I buy a truck from them didn't know it needed work on it within That month I was told I had to pay more money just to get a problem fix. Even though The problem was already there before I bought it. But never will I ever go them again. I WOULDN'T EVEN RECOMMEND A ENEMY IF I HAD ONE. AVOID THESE people THEY JUST WONT YOUR MONEY
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September 2021 by Anthony Ginns
Don't buy no cars from these guys.month later after I purchase a truck.i had to get work done on one side of the motor.had to pay outa my pocket.now the transmission jus went out.dont deal with these guys
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May 2021 by Tee therealist Payne
The owner does not like people to test drive or sit in cars. How in the heck are we going to know if we like it just by the look. ??
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May 2021 by Erik Cooper
Who is the owner and how do you get his contact information.
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January 2021 by Chryl HimnHunny Tee
PLEASE...DO NOT BUY.a vehicle.from this place! You can't trust the integrity of the salesmen or the manager Ed Fons..they're all in it together. I bought a vehicle from them. In hindsight I.should have never driven the vehicle off of the lot without them fixing the problem. The check engine light was on and the salesmen assured me that it.was nothing more than a fuse. They had me to bring the vehicle back and forth several times under the guise that it.was being fixed.I was t
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January 2021 by Terry Pritchett
Nice place PLUS Q will put some fat on your head knowledge of self!!! Get comfortable, get driving, get insight!
