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December 2024 by Varun Hans
I came to this location to get the things out of my car and get the title to my insurance company so that I can get paid when I came here I found out that my things were gone from the car I’ve called towing companies asking them what happened to my things they had no answers to any of my questions. I am not satisfied with this company.
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December 2024 by MAX Sololo
Slloooooow
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October 2024 by Stephen Washington
Customer service is great,specially the young afro American lady she is very polite and patient,as for the person who inspect these vehicles,need to be fired,I purchased a vehicle,listed run and drive,did the opposite soon as you start it with a battery jumper,smoke flies everywhere tail pipe, under the hood,put it in drive it shut off,the older,manager of the inspectors,came out he act like he didn't see all that dam smoke he almost choked to death,I was told by front desk to video tape it and send it to the facility manager, she never ever responded,it's sad
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July 2024 by Walter Sila
Absolute scammers , sold cars totally different damage than listing on their auction, titles non registrable and they don’t mention it until you pay for the car
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June 2024 by Stephanie Jackson
If I can give 0 stars I would. My car was stolen from my home and was totaled out and towed to this location. My car was completely empty. They even stole my grandmother’s ashes. Nobody in the office can tell me anything about my belongings. Wasted time driving up there to receive none of my items. They did not care. I definitely plan to push this issue.
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February 2024 by Maricela Mariscal
Horrible experience. The insurance allowed me to retain my car, only to get my car back in shambles. They stole all of the items inside of my car (car cleaner and all), took off my license plates and lost the screws, and had horrible customer service. When it came time to go, they tied my keys on a metal wire behind my steering wheel and said goodbye. When I asked how I was suppose to drive, they said I should have brought wire cutters. They have no remorse and are so unprofessional. I am leaving progressive because of this.
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December 2023 by Graham Parker
While dealing with Progressive, my Truck was towed here. Between it getting there and getting the location to go get my stuff from the truck some hunting stuff, new in the package wiper blades, my EMS bag, and other odds and ends were taken from the truck.
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December 2023 by Luis Calderón
Good Service..
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November 2023 by Mz Bren bren
Excellent Customer Service
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October 2023 by rory gallager
Great staff online checking in helps us keep rolling
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September 2023 by AMRMAD
I bought cars from all over the continental from IAA, but this branch I'm having bad experience damaged undercarriage from forklift, total inaccurate description of damages tovehicles.
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September 2023 by K K
They stole EVERYTHING with value inside of my car. It was a totaled car at that was considered a biohazard. Just disgusting that their employees take advantage of people who are already dealing with a total loss of a car.
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July 2023 by Javier Rodriguez
Should have read reviews before doing business here.
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June 2023 by jdm afg
Iaai fees is getting out of control they keep adding fees
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April 2023 by April N
My experience with the IAA Chicago South location was great!I junked my car through Carvio and IAA was contracted to handle the towing.When I called IAA to schedule the tow, the first young lady I spoke with was very pleasant. (Unfortunately, I didn't catch her name) She transferred me to Jessica (dispatcher), and Jessica was awesome throughout the entire process.There was a couple of hiccups on Carvio's behalf, and although Jessica doesn't work for Carvio, she went out of her way to help resolve the issues with them.I appreciate the young lady I initially spoke with who had a very pleasant demeanor, especially early on a Monday morning (IYKYK), and I can't say enough how much I appreciate Jessica.These days, you don't run across good customer service very often, and I thank both ladies for demonstrating GREAT customer service.
