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August 2024 by April Courtaway
If I could leave a zero I would. My son called up and asked if there was a wait. She told him as long as he came in by 735 they'd be able to get him in. He got there at 7 (Over 30 minute drive for him) he walked in and she said they were booked for the night. When I called her about it, she was very rude and she proceeded to tell me it's not her fault people checked in online before he got there. He told her he was on his way and she never once said to check in online or that she might not be able to get him in. The whole situation was wrong and could've been done differently. She could've said something to him when he asked about it. Instead she let him believe he'd be able to get in if he was there by a certain time and that was not the case! We will not be back and what's even sadder is when I told her this she seemed pleased. Definitely not how you handle a business. Do better! Be better!
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July 2024 by Gus Reyna
In town from Houston and my first time at the Marion (IL602) store and Bobbi Kay and team had the shop running like a 5-Star luxury resort with great customer service and a fun experience. BTW, the hair cut and wash was fantastic! I asked for a 2 on top, shaver on sides with high fade, and a trim in front becuase my hair is a big 'ole mop at 2 weeks...She understood the assignment and did a great fade, expert job, and I would recommend this shop to everyone! Thanks, again, Bobbi!!!
Stylist: Bobbi provided a great customer experience and made my visit exemplary!
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June 2024 by Big “Big Gunz” Blades
I have been growing my hair for 3 years. I will not say the person's name, but I asked her to give me a man bun with a low fade and I showed her a picture. She asked me if I wanted to take any length off it. I told her a that I wanted it touching my shoulders, but not hanging in front of them. Instead she gave me a bob/ mullet with the front of my hair an inch above my shoulder and the back hanging an inch down my back. The fade is way too short also because she started way too short instead of asking first. I have family pictures this week , so I am very frustrated that I am going to have to go somewhere else to have it fixed. I will not be back, and that is disappointing because she was very nice. To clarify, I still gave her a tip for her time...
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May 2024 by Kevin Walker
Brooke is great!
Carlee is also great!
Ditto for Traci!
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April 2024 by BJ M
The talented group of Stylists at this location are always a joy to be around, not to mention they give a really nice hair cut. I always enjoy walking in the door for my monthly MVP. Don’t pay attention to the bad reviews for this location, they are not accurate. I’ve been coming here for 12 years without fail and yes it’s a wait sometimes, but you know that when you walk in so you can either wait or come back later but it’s worth it either way.
I’ve read several of the reviews below and those that are complaining about the wait time should pay closer attention when they walk in the door. It’s clearly posted on the screen and they usually let you know when you walk it, if it’s going to be a long wait. That’s the purpose of the app, it’s a recommended time to arrive and not an appointment, and it clearly states that.
For those of you complaining on your kids behalf about being mad or depressed over a “bad” haircut, tell them to toughen up, it will grow back, if it was even bad. I’ve been in for a haircut when parents bring in their terror of a child, first it makes everyone’s else experience horrible and second, those ladies deserve a medal for putting up with your little brats.
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March 2024 by Ray Long
Very professional and they do a great job!
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March 2024 by Sterling Strumpher
Always a good experience. The online sign is the most frustrating part it says 10 min you arrive and next thing you know your waiting 20 30 min more. I don't think it takes into account for the stylist breaks or lunch. They also are very friendly with children and take their time.
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February 2024 by Jessie “Wildman” Luno
Long wait however there were alot of people ahead of me. I can say it was worth the wait. Awesome stylist here and my hair cut was perfect like always. AWESOME employees and very clean place
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January 2024 by Andrew Titus
Better than super clips
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January 2024 by Wildman Unfiltered
Long wait however there were alot of people ahead of me. I can say it was worth the wait. Awesome stylist here and my hair cut was perfect like always. AWESOME employees and very clean place
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January 2024 by Steve Martinez
Waited an hour and 10min after my recommended check in time on the app. I try to have a respectful discussion with the manager who just happened to bring me back for my haircut and her response is "Do you even want me to cut your hair if you're upset". Left and not going back to a place managed by someone who cares that little about customer service. If a > an hour wait doesn't bother you then this is probably the right place for you.
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December 2023 by Matt Harriss
Traci is excellent and knows exactly what you need. Sport Clips have been my place since it opened.
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November 2023 by Jason Goodner
I got the best haircut in years! Bobbi did an amazing job asking how I wanted my hair. She knocked it out of the park. And the MVP is the best deal ever! Definitely go to Hit up the Marion location.
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November 2023 by rachelle vaughn
Morgan did an awesome job with my little guys haircut
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November 2023 by Aaron Scarborough
Nice friendly service
