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November 2023 by Randi Ogden
We contacted Mercedes by email four times and by phone twice requesting interior photos or a video walk through of a vehicle that they only had 7 photos of the exterior. We received one response via email from Edward Bowen requesting we call him and nothing that we requested. When we replied asking again for photos as we were working we did not receive anything. When we got off work and still had no photos we called the Sales Manager Bart Kievit and had to leave a message, we received no response from him either. We called back and spoke with somebody named Julian who said he would send us photos and never received anything. Apparently they don't care about good customer service!
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October 2023 by Gautham Singavarapu
We customized a 2024 gle 350 and had the car delivered within 5 months. The experience was horrible and the car came damaged (with a lot of flaws). We tried getting in the car and the interior handles over the head, broke. It happened on both sides. The technician had to come in and clip it. Totally surprised.And then we found the sunroof roller broken. We were told we can claim warranty on it. We still took delivery of the car as we didnt want to wait any longer and returned home. And then we found the sun visor on both sides stained with finger prints. It was just an endless list of flaws and we kind of believe that they used older used parts while assembling the car. A horrible new car buying experience. I would not recommend this dealership to anyone. Im worried what other issues I will find on the car.
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June 2023 by Lana May
It states describe your experience.Well all I can say in their service is AWEFUL. I've purchased have purchased 2 vehicles from them AND this last will be the last. I don't care if I have to travel 1000 miles to get another Mercedes. They do not know what's going on and they do not care.I saw that I received a message back. When car was purchased they could not find the second key said they would look and if they couldn't find it they would order a new oneAt that time we stayed we wanted a manual as wellNo problem they said we can order one.Then the C came off the 4-Matic on the trunk.My husband was in and called numerous times no one ever knew anything they kept passing him around. Also ge fave then a cell number to use. 6 + months later after several conversations with several people we finally received a key. My husband asked where the manual was well here we go again no one remembered us stating anything about a manual.Finally after YET AGAIN several visits to the dealership and calls we get a manual and then there's the C that came off same senero but they do give my husband a C which wasn't for my car and not the size of the C on 4-Matic.All of this after discussing everything numerous times with the dealership I speak to David Arnold face to face on 2 occasions oh yes he's going to see that it gets taken care of....That did not happen...So again you do not know what's going on and in our opinion you don't care.Your message shows no one is admitting to the numerous times my husband went to the dealership and called.
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June 2023 by Bill Redfield
Terrible service. Will not return phone calls and hangs up on potential needed service calls. Never seems to be available for after the sale services! Terrible!
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May 2023 by Anthony Valdez
Bought a car out-of-state from Julian. Excellent service, clear, concise communication and the entire process was handled in a very professional and timely manner. Would recommend these guys to anyone looking to get a Mercedes. 10/10 Service.
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April 2023 by Linda Stapleton
Ryan in service and all of the sales guys are wonderful! Super friendly and great energy!
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February 2023 by Shane Minton
Very helpful & nice guy that took time out to help me thank you
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January 2023 by Tracy Peek
Had a oil change, great service
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October 2022 by Vernon Arboleda
Mr. J. Green, Service Advisor, was very friendly and focused to resolve the “engine light” issue with my GLC300 4M. And, as promised it was completed in a timely manner. He also explained what was causing the issue and the corrective action they did. It was worth the trip for a professional work. Thank you!
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September 2022 by Cody Ward
Great people. Great service. Make you feel at home
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August 2022 by Josh Reisner
I have a CLS, and I Coach service departments nationwide on how to increase revenue and retain customers. Emailed with no response, called with no answer, went to website to schedule an appointment and after getting it all set up, no dates were available.I was thinking about buying a new Mercedes for my wife, but if I can’t get ANY engagement for just an alignment, why the hell would I ever use you or purchase anything from you?Answer the phones, respond to emails, or set your schedule up so people can make appointments. If you can’t do that, you might as well just put a sign up that says “here at MB of Marion, we don’t care about you!”
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July 2022 by Tim Beltran
Very shady. Multiple customers I've talked to have had their cars just sitting for months with no indication of when it will be looked at or serviced. When I brought up that my car has been sitting for a long time they laughed and said "this car has been here even longer" definitely don't suggest you do business with this dealership.
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June 2022 by Jacky Eckert
Going on more than 3 months with no calls, feedback, diagnosis or anything at all. This dealership could care less about their customers. My vehicle has been sitting in their lot for over 3 months and they refuse to contact me or explain a reason on why they wont work on my car. They just smile to your face and laugh behind closed doors. This is by far the most ridiculous situation iv dealt with via a service. I advise any customers who want to be treated like a human, and with respect, to take you vehicle to st, louis. Mercedes or O'fallon. Anywhere but here. Every dealership iv spoken with is taken back by the 3 month no diagnosis thing.
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June 2022 by Catherine Pawlowski
A great big shout out to John Green and the support crew for helping us with a tire problem while driving cross country on June 17th. They stayed late and solved our issue and got us back on our journey! Thank you for going above and beyond.
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May 2022 by وليد بوهدة
حلم غير حياتك2130772869439 006909900. 0088216900100. إن إسم وليد بن محمد اللقب بوهدة من دولة الجزائر ولاية المدية العنوان البيت حي تاكبو 24 فيفري المدية المدية أن شاب متزوج اب لي بنت عمري 35 عمل يومي نهر أشتغل ونهر لا أشتغل وامتلك منزل للايجار غير ملائم الحياة الزوجية التي حلم بها الناس وشركة في المسابقة الحلم ليكي اشتري منزل أسكن فيه أن وزوجتي و بنتي واشتغل بي المال الحلال وأسعد محتاجين وفقراء اللهم ارزقني اللهم ولكم كل الشكر والتقدير والاحترام. حلم غير حياتك حلم يارب يتحقق حلم الشيك وبس
