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January 2024 by Jerry Hofbauer
Very timley repair and helpful people who work their. Keep up the great job..... Thanks.......
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January 2024 by Abbey Weidendorf
The staff were great, and helped us a lot. They gave us updates every step of the way. Thanks Black Diamond! Our camper looks great and we will be back ?
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January 2024 by Robert Limbach
The times I've been to Black Diamond R.V. have been great! Jessica, Donna, Mark, and a couple of technicians in the back thank you for your outstanding service. This town needs more of you. Sincerely Robert Limbach
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January 2024 by Dianna Wright
Very friendly to work with!
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January 2024 by Charles Harrison
Very friendly and helpful staff.Professional
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January 2024 by Brooklyn Valleroy
We brought our 2023 Trail Runner RV in for repair in mid to late July of 2023 and were given an estimated repair time of 2-3 months. It is now December 28, 2023, and we finally received a call that our camper is ready for pickup.I am not faulting the facility for the time it took to get our parts in, however, the one-star review is for the lack of communication from the facility. I only received three calls from the Service Center during this time that were not initiated by me. The first was regarding our check from insurance, the second was to notify me that the majority of the parts were received to begin the repair, and the third was to let me know that our camper was ready for pickup. I called twice to inquire about the status of the repairs. The first time, I was notified that we were waiting on just one more part and that the Service Team had a video call with the manufacturer on October 2, 2023 and I would receive a call with an update on October 3, 2023. I didn't receive a call with any updates until mid-November. At this time, I inquired about winterizing our camper and getting our annual inspection completed. They were quick to ask if we wanted to add the additional fees to our bill without any apologies or offers for discounted services for the lack of communication and delay in repair on their part. I declined these services at that time. Fast forward to early December - I called for an update on a Wednesday and was told that our camper was currently in the shop with the last part being installed and that it would "likely" be ready on Friday but that I would get a call to confirm. With me living and hour and a half from Marion, I am not going to make the three hour round-trip journey for it to "likely" be ready. It is now the end of December and I just just received a call that it is ready to pick up.Yes, I could have called as much as I wanted to for updates but it is the fact that I was told I would receive calls on certain dates for updated information and did not.I would also like to add that I was sent two text messages to leave a review for the Black Diamond RV Service Center nearly two full weeks before receiving the call that our camper was ready for pickup.Again, I am not faulting the facility for the delay in getting the parts, I understand that there are shortages on supplies and staff nationwide. I am faulting the facility for the poor communication with their customers and would not recommend anyone taking their camper to Black Diamond for repair if they want a timely repair and to be kept in the loop of the process.
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January 2024 by James Woodward
Great product and knowledgeable staff. I highly recommend this dealership.
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December 2023 by Sbell
Awesome!
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December 2023 by Tracy Maue
We bought an RV from Black Diamond Oasis just a couple of weeks ago and it was a great experience! They worked with us on trading our Ranger Polaris in and we got a great deal. Nice personable people all around. Mike was a so easy to work with, kudos to him. I recommend Oasis Black Diamond to anyone and everyone!
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December 2023 by Michele Russell
Had a little incident with my RV and they were very helpful and fun to talk to. Love everyone in the service department!
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December 2023 by Bruce Eaton
The lady’s in the service department are the absolute best and Mark too! Warranty issues are no problem they are easy to work with!!
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November 2023 by DIY Rentals
I bought a new Keystone Passport from Black Diamond RV. I got a really good deal on a new camper that works great for my family. I scoured the web for the same make and model and couldn’t find a better deal in the country! I was reluctant to buy a Keystone, based on some reviews claiming poor quality workmanship. I later found the Black Diamond inspects and fixes any issues when they receive new campers. They check the camper a second time and repair anything missed, before your final walk-through. After that Black Diamonds staff spend a couple hours going over everything and addressing any concerns before you leave with your camper! Their process means your camper is ready to camp when you pick it up. I have heard stories of people taking new campers in multiple times to correct minor problems. Black Diamond helps eliminate that with a great QC process. They also provide the “forever warranty” which really sweetened the deal for us. Great process and a great staff=great experience! Thanks Black Diamond!
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November 2023 by Heather
We bought a used pop-up camper and it tore the sides down when I extended the roof. There is 3000.00 damage to a 12000.00 camper. I can't afford to fix it so I contacted my insurance company. They said they don't cover the damage because it was ultimately caused by a pre-existing condition...a rotted roof. I asked Black Diamond for help seeing how it was already rotted when we got it. They actually refused! They won't even let me pay I installments when I don't feel I should cover it at all. I am in touch with a lawyer right now, and if Black Diamond still refuses, I am taking them to court. This is a financial nightmare. I will never finance anything with them again, and I warn others against it as well.
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November 2023 by Deb Reeder
Black Diamond just completed a repair on our Grand Design Reflection fifth wheel. They were great! Did the necessary work in a professional manner and in the time frame we asked. Answered all our questions and kept us informed along the way. The three and a half hour drive each direction was worth it! Thank you to Natalie and the service techs.
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November 2023 by Richard Floyd
Having taken our camper to Black Diamond RV for service and maintenance for warranty for 3 years we have always received great service from the mechanics and the service department has always got the camper in and out in a timely manner. The service department has taken care of the paperwork for the repairs and warranty work making the process simple
