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June 2024 by Frances Scribner
My workplace does business with Marengo Vision Center to purchase prescription safety glasses for its employees up to $125.
Sharon helped me. I wanted to choose safety glasses that would be more expensive and would pay the difference in price. She said that I was not able to select any higher priced glasses, but only could choose from the limited selection.
I already knew that the rubber nose piece on most of the safety glasses would melt from the machine oil at work. Other people discovered that within 8 months.
I asked about getting lenses made by Crizal. I was told no, and that it’s just a coating.
I picked out the only option that fit me and paid $50 for the no-line multi focal (which isn’t reimbursed).
Day two of wearing them and they no longer fit without falling down my nose.
Walked into the Marengo Vision Center and was told that they can’t be adjusted to fit any tighter. I left the office very disappointed by the overall “no can do” experience with Marengo Vision.
Frances
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May 2024 by Jeffrey Reid
Horrible customer service, all employees laughing even the doctor laughing, messed up our order and then tried to make us pay $95 when everything was free and was said over the phone. I definitely recommend going to another eye care place!
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January 2024 by Mariah Carbajal
2nd time going here. The receptionist was very nice. Doctor Thomas took his time with my eye exam. Answered all the questions I had. Everyone in this place was welcoming. Definitely recommend this place.
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January 2024 by Sarah Elkin
I have been going here since I was a young child. My grandparents always came here too and we always loved Dr. Russell! He’s always been awesome and incredibly nice. The staff is amazing as well!
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June 2023 by E GH
I'd hate to assume the terrible service was because of a racial difference. This service wasn't for me but I've been a witness to such terrible service that we won't be coming back. So if you're of darker shade, you're better off somewhere else
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February 2023 by Samantha Carlson
Such a wholesome place! I have never recieved better treatment from an eye exam specialist. I left with so much info on my results & where I could receive other Eyewear options, but the ones they have in store are endless. Such a great little place to have in our community.
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July 2022 by Amy K.
Absolutely the best. They go above and beyond normal. Had an emergency eye injury after hours. They opened their store to see me. They are there to help the people. Excellent staff too.
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January 2022 by Kim 1957
Great service! Fixed my broken glasses quickly and with an honest assessment. Very professional and kind.
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January 2022 by Lucia Castañeda
The receptionists were very rude and very unprofessional.
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January 2021 by Katie Santille
Had a great experience at this office from the front desk ladies being very welcoming right when u walk in the door to Dr Thomas exam. I have been wearing glasses my whole life and never has a dr walked me thru my exam and explained things as well as Dr Thomas did. He took the time to answer all of my questions and I never felt rushed. Thank you
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January 2020 by Paul Winfrey
Dr. Thomas and his staff are incredible, taking the time to make sure everything is correct. All three of the locations (Marengo, Johnsburg, and Harvard) have great staff!
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January 2020 by Divanni Flood
The best place I ever got my glasses at and I got them fast
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January 2019 by Karissa Matthews
My husband, 2 older children and I had appointments to have our eyes checked. The staff here is extremely nice, they helped us find glasses that looked great on each one of us. Dr. Rodriguez took his time examining all of us and listened to our concerns and took his time with the exam instead of rushing through it all. Of all the places that my family and I have been to, this is the most family oriented office and will highly recommend them to anyone needed vision care.
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January 2019 by Olivia Lay
Dr. Thomas and the ladies up front made for a relaxed and informative visit. Took no time at all to fill out the single sheet paperwork, and get back to my vision tests.After results, there's no pressure to buy their frames, but they're happy to help find your style.I will be back, along with a few family members to get their tests too!
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January 2019 by Bradley Russell
Dr. Thomas is very understanding and patient. He understood my needs and went above and beyond to make sure I found a pair of glasses I liked, fit securely, and are comfortable to wear. I would recommend going to see Dr. Thomas.
