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October 2024 by Danica Lovings
When this facility was Red Dot storage I would have given it five stars. Since being taken over by storage rentals of America it has gone completely downhill. It's so bad that we are pulling all of our property out of our unit and relocating to another facility. I signed up for autopay in August but then in late September after my next payment was due I started getting late notices and noticed my bill was $20 higher than the month before. I tried numerous times over a period of a week to call the number given in their emails and texts to speak to a manager and the voicemail system would only go in a loop and take me back to the beginning and I could never speak to a human. I replied to the emails and the texts from Marcy along for my payment, to request a call and no one ever called. It took me 2 weeks of trying to finally reach an agent. She explained there was a late fee and when I asked how that could happen because I had Auto pay, she said it's up to the local facility to run the card payment for auto pay and for some reason they didn't. She mentioned that they still did not have a property manager and that could be part of the reason. After 20 minutes on the phone I finally was able to get it straightened out and they removed the late fee but I had to pay over the phone with my card.
Two weeks later we had a moving company representative coming to give us an estimate and the gate code would not work. It said access denied. I called the number and they gave us two different codes to try and those didn't work. The representative escalated the matter to try to open the gate remotely. This resulted in us waiting on hold for over 10 minutes, wondering if they were going to come back on the line. My husband called back while I stayed on hold on the first call and we then had two agents trying to figure out how to get the gate to open. It was a Wednesday and it just so happens the local office is closed on Wednesdays. Really? After 20 minutes they were finally able to open the gate remotely. It was a huge waste of our time and money and frustrating as well for the moving company rep who had to wait behind us. They said they would report the issue to the facility owner, which is what the agent said regarding the issue with my auto payment problem and no one ever called me.
Then last week I started getting overdue payment notices again for my October payment! I called back again spending another 20 minutes on the phone and this time the rep said she couldn't see where my auto pay request in August was successful! It took a while to get her to transfer me to someone who could remove the late fee and once again I had to pay over the phone with my card. There won't be a November payment because we are pulling out.
There are plenty of other storage facilities in the area. Don't waste your valuable time on this one. I'm sure I've spent no less than 3 hours dealing with their mismanagement in the past 2 months.
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August 2024 by Melanie Gamlin
I would give them zero stars if I could. Since they have taken over for Red Dot, their customer service is horrible! No one has any answers, and the run around we were giving was horrible. Plus, it was apparent that they really don't care if you are having trouble accessing your storage unit. I would run from this storage place.
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August 2024 by Bill Gamlin
Since the new management has taken over it's been a disaster. Gate codes won't work, no property manager to take care of problems. They repeatedly promise to have the district manager call me back within 24-48 hours but it's now been a week. I've called multiple times and it's always "there's nothing we can do". Don't bother using this rental company, it's a waste of money!
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February 2024 by Katelyn Janz
Quick and easy info. Thought I was locked out, but it was a provided lock. Service by Akela.
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November 2023 by Dawn Thorn
Biggest complaint was that it wasn't cleaned and swept out. But when you are in a pinch you do it yourself and move on.
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May 2022 by Felicia Woods
I really enjoy using Red Dot because of their prices and locations the issues I've had with them was for the first month of getting the unit my access code wouldn't work and had to be changed multiple times then I can NEVER access my account online
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March 2020 by David Hahn
Over priced
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September 2019 by Midori Tukichi
I really liked it except you have to sign up through a computer so if there's an issue well?
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December 2018 by Alma Andersen
I asked for a military discount and my rate was increased by 22 percent and then I was given a 10 percent discount. This is not honoring the military, irs robbing them. I am very disappointed.
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November 2018 by Roger McCollum
Rented three large storage units during a large extended move. Good prices, easy to rent, clean units, nearby, and easy to release units after rental. Very good experience.
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November 2018 by Imani k
Helpful staff and a clean facility. Ive stored here multiple times and have had no issues with them
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October 2017 by april m w Johnson
Easy to do
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June 2017 by Darnecia Braboy
This location was very convenient for me to store my stuff for summer break out of my on campus apartment. I gave it four stars because I didn't like how there wasn't an actual live person at the location.
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March 2017 by Marcia Peterson
Easy account setup, great communication and storage unit is perfect for our needs. Thank you!
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March 2017 by Erica Dogan
So far so good! Been with them since last year of August. Very reasonable price, depend how much storage stuff you have.
