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November 2023 by John Voyles
UM nope, had a bad experience. I called from out of state and asked for details about a car including the condition of the paint and was told it was “good”. Drove 3 hours to find that the vehicle was covered scratches and dents. Nate the car salesman wasn’t forthright with me.
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November 2023 by Megan Whyte
Stay away from this place! Our problems started only 4 days after we purchased the vehicle. The check engine light came on so we took it to Auto Zone. The code that came back had to do with the catalytic converter. We took it to a mechanic who verified an issue with either the O2 sensor or the catalytic converter. He also noted that the right outer tie rod was loose and the front two tires were completely bald. We contacted Nadir who, at first, said there was nothing he could do but that we could have his mechanic fix it for a nominal fee. After a little push back, he agreed to fix it for free. However, when the mechanic looked at the vehicle, the check engine light was off (because our mechanic reset it) so nothing was fixed there. He only replaced the tie rod. The following week, the key got stuck in the ignition, the anti-theft warning light came on and the car wouldn’t start. This happened 4 times over the course of 2 weeks. The car was also losing coolant and overheating. We took it to another mechanic who said the battery wasn’t testing well and that the water pump bearing was loose. He replaced the battery and scheduled a future appointment to fix the water pump. A couple days later the water pump went out completely and my daughter got stranded on the side of the road. We had to have the car towed and are now waiting to have the water pump and thermostat replaced. I contacted Nadir to let him know of these issues and he just said it was out of his control and that all cars require some type of maintenance. Yes, all cars require maintenance but this car required major REPAIRS. We’ve only had the car for a little over a month and now have to put over $1000 into it. I would never recommend this place to anyone so, if I were you, I would go elsewhere!
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October 2023 by Sara S
So we went to look for a used vehicle and stopped by UM autos. His cars were way over priced and I spent over 2 thousand dollars in repairs even though he said it was inspected and it only needed brakes. I financed thisbcar through him and after making my first two payments he showed up at my home and told me the payments were never made even though he cashed both checks! We asked for a receipt after each payment and he always avoided giving us a receipt with a balance. We went to pay off the car a month later and the man tried adding extra money to the pay off but to his dismay I happen to be very good at math and was onto him. Do not buy a car from this company. They are crooks and will scam you and even try and take advantage of you financially. This place needs to be shut down.
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September 2023 by Osuchphotos Ralph Osuch
UM Autos has helped me on several occasions with finding the right car for me. Nadir knows cars inside and out. Give them a shout the next time you’re looking for a new “used” vehicle.
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September 2023 by Ronaldo de Assis Moreira
Overall I was pleased with the service. Nadir was friendly, helpful and accommodating to my financial constraints even agreeing to a payment plan if needed, though I did not take him up on that offer. Unfortunately he gives very little leeway in regards to the price of a vehicle so don't go there hoping you're going to get the vehicle cheaper than it is advertised. If you do, it won't be much. That said, for the vehicle I purchased, it was a decent price. I only test drove one. I've not even had it a week yet, but so far everything seems just fine. No dash lights have suddenly come on, the car drives smooth, isn't making any odd sounds, etc. Go there open minded expecting used cars with imperfections and you'll drive away pleased. I know I did.
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August 2023 by Daniel Brown
I purchased a minivan a few months ago, and Nadir Khan from UM Autos was very helpful in the purchasing process. He was never pushy, rude, or impatient, and he understood that I needed some time to think through all the options, since this was my first auto purchase. He recommended websites and even shared articles from Car and Driver magazine that helped me narrow down my search and make sense of the options that were available not just on his lot, but in other dealers' inventories, too. I highly recommend UM Autos.
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August 2023 by Matthew Shields
Super friendly and helpful, even from a few thousand miles away, and just as much in person. We're pleased with the car and the service.
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July 2023 by Pat Patnode
If you are looking for a used car, I highly recommend seeing Nate at UM Motors in Macomb,Illinois. They are great to work with and I would use them again!
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June 2023 by Stephanie Donaho
Super great service and great cars! The owner was very kind and helped us to get a great vehicle in our budget! 100% recommend!
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June 2023 by Kerrigan Bridgman
Just bought a Ford Taurus from them and I’m very happy with the service
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May 2023 by Allen Henderson
Love the truck. I have bought 3 vehicles from here one was for my son. Great guy to work with.
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April 2023 by Deyalp Tuo
Nadir was a pleasure to work with when purchasing my 2003 Jetta. The entire experience was easy and fast. I'll be purchasing more vehicles from them in the future and will be sending my roommates/family to UM autos.
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April 2023 by T D L
Reviewing UM Autos in Macomb, IL is tricky. On one hand, there’s a wide variety of used vehicles for sale; the lead salesman, Nadir, is willing to show you any and all of them; and it's difficult to find lower used-car prices within a 100-mile radius. On the other hand, you have to understand that these cars have issues -- some minor, some not-so-minor -- and UM Autos is not a slick, corporate dealership with 10 service bays and certified mechanics going over every single car on the lot with a fine-toothed comb. These are cars bought at auction, and cars traded into dealerships that have no interest in keeping them on their lots. Many have high mileage; others may have rust issues (sometimes evident, sometimes not); some have an accident history, a torn seat, a rattle in the motor, a non-working radio, or... you get the idea. Are all of those issues necessarily advertised online? Not really. But does Nadir try to hide these issues from you when you're on the lot? Not at all. Just have an open mind, an inquisitive approach and a healthy degree of skepticism -- and realize that any car could develop issues 3 months or 5,000 miles after you drive it off the lot. Check under the hood; does it look clean, or filthy? Check for fluids collecting under the car. Take it for a test drive, and be alert to odd noises, irregularities with the steering, suspension and brakes, unexplained odors, or lackluster acceleration. Take it to a local mechanic for an inspection before agreeing to a sale. Don't feel pressured to make a hasty decision. Do your homework. Review the Carfax report. Some cars simply don't have good longevity, and others do; and for the ones that don't, that's not the used car dealer's fault; he didn't manufacture the car, or drive it for the first 120,000 miles; he's only selling it, and no one’s forcing you to buy it. If you're expecting to find a barely driven, mint-condition gem for $5,000, I'd say you're probably dreaming. I can tell you that UM Autos does not want to sell you a car with a failing transmission, a whipped motor, or an undercarriage that is so rusted out, the engine could drop to the pavement at any moment. At the same time, realize that engine and transmission problems usually don't happen overnight. If you test drive a car and you feel a gear slipping, or hear a serious engine knock, or see thick smoke pouring out of the exhaust, guess what: don't buy it. If you check under the hood and the engine and other components are filthy, or the crankcase is low on oil, or you smell burnt fluids, or if the car looks like it was driven rough -- a beat-up interior, lots of dings and dents, bald tires, or steering that's way out of alignment -- guess what: don't buy it. If you keep your wits about you, ask intelligent questions, take your time, are polite and respectful, don't expect 15-year-old cars to be in flawless condition, don't show up 15 minutes before closing time and expect the salesman to miss dinner while you agonize over a decision, and don't make a hasty buying decision, then you'll probably drive away in a vehicle that will be just what you needed. Caveat emptor applies here, but that's true for any car dealership -- or any business transaction, for that matter. Keep your eyes wide open, and don’t fall in love with any one particular car; opt instead for the vehicle with the least number of flaws, and also realize that UM Autos is a for-profit business. Remember, you're not purchasing a brand-new vehicle that still has that new-car smell; you're buying something that someone else didn't want any longer, for whatever reason – which is true for any used car, with any mileage, at any car dealer. Is UM Autos perfect in every way? No... but I've yet to find any car seller that is. Should you consider UM Autos for your next used car purchase? In a word: Yes. The prices are more than fair, the selection is adequate; and the lead salesman, Nadir, is professional, patient and effi
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April 2023 by Amy Crowder
Takes advantage of people. Over priced cars that don't even work right. Over charged for taxes title and plates. I paid for the car and somehow still owed $1500? Taxes title and plates are only $308 so what is $1500 for? HE WILL TRICK YOU AND RUSH YOU INTO BUYING A CAR THAT HAS MULTIPLE THINGS WRONG WITH IT BUT NEVER TELLS YOU WHAT THOSE ISSUES ARE, HE TAKES ADVANTAGE OF PEOPLE, I PAID $4,000 FOR THE CAR. WHILE DRIVING IT THE CAR WOULD SHUT OFF AT STOP LIGHTS BECAUSE IT NEEDED A FUEL PUMP WHICH I HAVE PAPERWORK FOR THAT IS PRICED AT $650 TO FIX. THE AC DID NOT WORK, 2 WINDOWS DID NOT ROOL UP OR DOWN. IT NEEDED ALMOST $1500 IN WORK DONE TO IT, BUT HE WANTS ME TO PAY HIM ANOTHER $1500 ITS NOT ABOUT A CONTRACT WITH WHATEVER FEES YOU WANTED TO ADD ITS ABOUT HIM TAKING ADVANTAGE OF HARD WORKING PEOPLE AND ROBBING PEOPLE MULTIPLE PEOPLE IN THIS TOWN ALL HAVE SAID HE IS A SCAMMING THEIF AND NOBODY UNDERSTANDS HOW HE IS STILL IN BUSINESS. I DONT WANT THE CAR BACK I JUST WANT MY $4,000 BACK THAT I GOT NOTHING IN RETURN FOR. I NEVER SEEN REPOSSESSION PAPERWORK JUST HIM STORMING INTO MY JOB DEMANDING THE CAR.
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March 2023 by Alexis Patrick
I got my car from them a month or 2 ago. They said there was nothing wrong with it. The sales man was nice of course. But instead of understanding that I had to have the car run for a bit to check all the fluids and stuff they seemed a but impatient like they just wanted me to take it off the lot without really know what I was buying. I test drove it and it drove perfectly fine. But a few days later the engine light came on. About a month go by or more and now my transmission is completely out. Yes I checked the transmission fluid. It was perfectly fine. The fact I called the company and explained the situation the sales man tried arguing that it may be a few other things that’s wrong with it. And told me to go see a mechanic for it. Well I live with a master mechanic and that wasn’t a problem with him looking at it. He said it was definitely the transmission. And well I drove it home today from work and the transmission finally went out. I HIGHLY SUGGEST TO GO SOMEWHERE ELSE. They make so many excuses and say it’s not their problem. DO NOT BUY FROM THEM!