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September 2024 by Jess Potter
Daughter took her car in for a slow leak in one tire. Was told they couldn't fix the leak nail was "too deep" needed 4 new tires as they're "bald" and new brakes and rotors front and back as they were completely gone.
ZERO of those things were true. Luckily we are only an hour away and my husband knows what he is doing. (We only bought the car one year ago and made sure it was super safe before she went to WIU) He plugged the small nail hole, front brake pads are more than 75%, rotors are perfect. Back brakes are almost new. Tires are at +50%.
DO NOT TAKE YOUR CAR HERE. DO NOT TRUST THEIR "ESTIMATES" We should have been able to trust a shop to take care of a small tire issue without trying to make $2000+ on unnecessary repairs, plus scaring a teenager her first week at college. They pressured her to "just call your parents and get credit card info" and told her the car wasn't safe to drive. She called me in an absolute panic.
Unacceptable. I know this probably works on most people who aren't nearby and don't have the ability to work on their own vehicles but it's crooked as can be. They should be ashamed.
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September 2024 by Stephen Ruebush
Great Mechanics/Staff at Car X! Very knowledgeable and friendly..highly recommend!
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August 2024 by Erick Trujillo
Guy in the front desk never stop complaining about how much work he had In the computer, rrealy bad attitude plus they didnt had any filters for my vehicle , why would you choose a hard job in the computer if you dont like it
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August 2024 by mike Steph
So upon setting up appointment for alignment on my van and told 1 hour and a half. Upon arrival I am told 4 hrs. Say what I live out of town. I request sway links to be checked. It is also wrote on the bill to look at sway links. Well I did not have the sway link right and he never looked it broke off on the way home. So less than 200 miles after alignment I have replaced a tire. Ps oddly enough my vehicle was out under 2 hrs after told 4. lol so I called your number and the ext. is not valid. Nice
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April 2024 by Dan Morck
Very professional and knowledgeable ! I would recommend them to anyone for all their car repair needs ! !
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March 2024 by Donald Wynn
Went there for an oil change. Was fairly quick. About average on price. Also good for tires.
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February 2024 by Blasted Brad Mac
7 months ago my daughter took her car to this location and they assured her they could change out her head gasket. Three days after getting the car back, so called headed gasket that they said they fixed, failed. She had the car towed back to the location where it has been sitting for 7 months!!! And they keep saying…It’ll be next week, it’ll be 2 more weeks, we didn’t order the part, we have a new district manager, wait the old DM is back, opps we forgot this part.
Called car-x corporate. Just a dead end of garbage. Called Monro who apparently owns most carx locations and tried to get somewhere there, only to be hung up on because I referred to their corporate office as “you people”. Was informed that she wasn’t “people” and was a person just like me. This company is an absolute joke. We were supposed to get her car back yesterday. Guess what?! We still don’t have it. At this point it just seems like a running joke and they could care less.
Maybe we’ll get the car back before 2024. Doubtful
Update: 2 more weeks and no car. Part is now out in Washington State. We’ve been told it’ll be here any month now.
Rolling up on 2024 and after almost 8 months later you still have my daughters car! Bravo!! How we see your corporate office ?
Yet here we are in 2024 and still no magical part for this car which has been promised for months on end.
If there is any legal counsel available please contact us. Seriously if you’d like to represent us in a case against these imbeciles give us a ?. This has to be illegal at this point. Especially with no compensation offered or even a rental.
You (Car-suX) could have ordered a refurbished engine at this point and been way more cost effective but you don’t even want to do that. Let’s just keep waiting and letting you look like even bigger idiots.
January 19, 2024. Still no magic part. Car still being held hostage. Attempted negotiating tactics with HQ may have results soon….maybe next week they say.
January 30 2024. We’re currently headed into 9 months now. No compensation, no help, no rental still excuses persist instead of actual action to fix this. Meanwhile paying insurance on a car that we haven’t seen since. Bravo Car-X. And zero communication from you. Everything involving this has been on us.
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February 2024 by Brad Macauley
7 months ago my daughter took her car to this location and they assured her they could change out her head gasket. Three days after getting the car back, so called headed gasket that they said they fixed, failed. She had the car towed back to the location where it has been sitting for 7 months!!! And they keep saying…It’ll be next week, it’ll be 2 more weeks, we didn’t order the part, we have a new district manager, wait the old DM is back, opps we forgot this part.Called car-x corporate. Just a dead end of garbage. Called Monro who apparently owns most carx locations and tried to get somewhere there, only to be hung up on because I referred to their corporate office as “you people”. Was informed that she wasn’t “people” and was a person just like me. This company is an absolute joke. We were supposed to get her car back yesterday. Guess what?! We still don’t have it. At this point it just seems like a running joke and they could care less.Maybe we’ll get the car back before 2024. DoubtfulUpdate: 2 more weeks and no car. Part is now out in Washington State. We’ve been told it’ll be here any month now.Rolling up on 2024 and after almost 8 months later you still have my daughters car! Bravo!! How we see your corporate office ?Yet here we are in 2024 and still no magical part for this car which has been promised for months on end.If there is any legal counsel available please contact us. Seriously if you’d like to represent us in a case against these imbeciles give us a ?. This has to be illegal at this point. Especially with no compensation offered or even a rental.You (Car-suX) could have ordered a refurbished engine at this point and been way more cost effective but you don’t even want to do that. Let’s just keep waiting and letting you look like even bigger idiots.January 19, 2024. Still no magic part. Car still being held hostage. Attempted negotiating tactics with HQ may have results soon….maybe next week they say.January 30 2024. We’re currently headed into 9 months now. No compensation, no help, no rental still excuses persist instead of actual action to fix this. Meanwhile paying insurance on a car that we haven’t seen since. Bravo Car-X. And zero communication from you. Everything involving this has been on us.
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December 2023 by Yinka Adams
Went there to change my brake pads and get an alignment, they ended up damaging one brake hose/line and asked me to pay for it (charged me $194 extra). I refused and Donald turned around and said to his mechanics that he needed a break before he killed someone. I left and went straight to the police station. I feel bullied, cheated, and mistreated. Donald also threatened to hold my car until I pay for their mistake. I left without my car and don’t plan on going back, it’s not a safe environment for women.
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December 2023 by Natalie Mitchell
Went there today to get air in my tires. They were 5 minutes late opening supposed to open at 7:30am. A worker couldn’t even get in until 7:35! I gave them a few minutes to get the lights on situated and went inside. They treated me kinda cold and asked what I needed I told them I just needed air in my tires. They said well we don’t open for 30 minutes! I’m like what??? Your website and door clearly say 7:30! Then another guy chimes in and says yeah we don’t clock in until another 30mins. Now I’m kind of annoyed because why advertise you open at a certain time yet you let me in at that time you say you don’t open and your stuff won’t be prepped for 30 minutes. Maybe you should open at 8 and have workers show up on time at 7:30 to get all this stuff prepped ?! Bottom line take your cars to MOORE TIRES THEY OPEN ON TIME, HAVE GREAT CUSTOMER SERVICE AND GOT ME BACK IN THE ROAD IN NO TIME!!
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December 2023 by Eric Behymer
Do not ever go here. 1 star is too many. I paid for an alignment less than a year ago, which now I’m told by another mechanic that was never done, as our tires are completely worn and needing replaced from severe misalignment. When I called to talk to Car X about this, they were extremely rude and hung up on me (or so they thought.) I listened to them berate me for minutes after, making fun of everything I said, saying I needed to send my husband in, that I probably hit a curb (when I’d told them the tires were both worn equally on the inside), that they “dont even know if rear tires can be aligned,” and further, “what’s she gonna do, leave us a review?!” Worst of the worst people. I paid for something that clearly wasn’t done and then am treated like dirt. I was also told there’s no warranty, even though their website says differently. Disgusting human beings and terrible, shady practices. Please do not EVER take your vehicle there.
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December 2023 by Kevin Webb
2023/10/23 - they helped my daughter with her car on a couple of occasions and treated her with respect; trust me, I would hear about it. Repairs were done quickly, on time, and under estimate. Thank you.
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December 2023 by Cabot Benton
Carx in Macomb did a fantastic job with my truck putting new tires on. They were fast and professional. I don’t recommend too many business’ but I recommend them.
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November 2023 by Deidre Carson
I have 2 vehicles that I take to car x for basically everything…I took my car there for an oil change… they had no record in their system that it was even done, 3weeks later I take the car to Chicago, I just happened to check the oil and it was bone dry!!! So took my car back to car x, they said there was a crack in the oil pan and the drainage plug was damaged… I had them put a new plug in it and purchased the oil pan myself…. (Since they order their parts from autozone and then mark up the price of the parts). I Took everything to a real mechanic- the oil pan didn’t have a scratch on it and the plug they put in was the wrong size… so it was still leaking oil through the plug! The employees are dishonest and take advantage of women! I WILL NEVER GIVE THEM MY BUSINESS AGAIN!!! They don’t even deserve 1 star! ? They would not give me the number of their corporate office- so I’m complaining here!
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November 2023 by ray khouri
Called for a service, talked to Don the manager there. He gave me a cost and we agreed on a certain day to take care of my vehicle. After fixing it in few minutes I was ready to pay and the nasty guy there needed triple the amount I was quoted for. I talked to him telling him his boss gave me the total. He didn’t agree at all. He talked to his boss and told me he never said so to me. ! Bunch of liars there. Don’t waste your time or have them give you a written estimate so this way you don’t pay different amount at time of pick up. Better off, go to Moore tires.
