“Came in to switch over and worked with Cassidy. She was amazing. She knew what she was talking about and made sure I understood everything. She had all the patience in the world with me. I highly recommend working with her!”
10AM - 8PM
6270 E State St, Rockford“Zeek is the best! He helped me resolve a problem that nobody else could figure out! He took the time and was very patient with trying to figure out what was considered to be a pretty problematic situation. Zeek Handled my situation---- true professional”
“Angela slove is my go to person, helping me greatly with everything I need help with and usually she takes care of me in one visit. I rely on her expertise and great personality while she fixes whatever I need.”
“Boyfriend had an issue with his phone after work late yesterday. We went to the store out by 173 and got him a phone we couldn't fully set up. But today, Sherman helped us get it all squared away. He really was patient and explained every step of the way what was going on. Best customer service yet~”
“I went to 2 other cricket stores, one on East state by the DMV and the other on Broadway! Neither store would or wanted to help me!!! I went to this store and Casandra Pacis-Cota was the most helpful and polite worker Cricket has! I won't go to any other Cricket!!!!!”
“Very friendly atmosphere tell you very well to the neighboring people that live in the area get along well with them and they're very helpful regardless of what you need would recommend them highly stop in and visit”
“Always a nice surprise when a phone store experience is positive! I went on Saturday, 1/15. I was frustrated with corporate for making me get a new phone, blaming 5g when my former phone was capable, so I came in right when they opened. Gleice was great, helpful calm and kind. Don't judge Cricket stores from your corporate phone experiences--locations like this more than compensate!”
“Estefania and Brenda are the bomb they gave me the best customer service ever ,better Than Metro pcs ! I got the Best Deal ever !I'm very happy with my new phone :)”
“I have 4 phone lines for $100 a month for my family. Plans are cheap and you if you have your own compatible phone you can set it up. You also can also get a line of credit to purchase one of their phones. I've traveled to Mexico numerous times and service was excellent.”
“Not much to share I just went in there to upload my new device. It only took a few minutes to set up and then it downloaded by itselfno chords no waving just hooking the phone up and all the storages came through in the next 2 to 3 hours to the new phone. Technology worked in my favor this time in that store for a limited time.......”
“I know people won’t believe it, but the customer service at this store is great. Staff is friendly & every time I need to come here I’m in & out in a couple minutes.”
“Went here to get help to transfer services. Sammy ended up being the only associate there and really helped walk us through the entire process. Couldn’t have done it without him!”