Hardware Stores in Machesney Park, IL

“Great customer service, damaged some of the merchandise during loading though... we'll see if there are any issues with getting compensated/refunded/exchanged...”

“Needed some round grill grates that nobody seemed to have for Memorial Day grilling. Had already been to several stores. Finally went to local Home Depot. Found one Weber grate right away. But the slot for the other was empty. Friendly staff person saw me milling around and asked if he could help! Unsolicited. Wow! Showed him the second grill grate size. He immed went to get a huge step ladder. Grill grate was not located in the first place way up high where he initially looked. Was on the other side, again way up high. This was a lot of work. It required moving that huge ladder from elsewhere and then again on site there. (He had been unboxing in another aisle beforehand.)He cheerfully brought down the second larger grill grate, asked if I needed anything else. Thanked him for his help. Thought I might browse a bit. Clearly this Home Depot is decked out.Decided to look for lighter fluid. Price was amazing! Strangely it was about half of the local, big box, discount store. (Hmm.) Got one. Will return the much more expensive big box version. (And they had zero round grill grates in their store.)Accomplished a lot, in a hurry, very pleasant shopping experience! Amazing.And FYI, I use a rollator. It hurts and is tiring to ambulate. The thoughtful, unsolicited assistance from this young man today was heart-warming. Truly appreciated.”

“Needed some round grill grates that nobody seemed to have for Memorial Day grilling. Had already been to several stores. Finally went to local Home Depot. Found one Weber grate right away. But the slot for the other was empty. Friendly staff person saw me milling around and asked if he could help! Unsolicited. Wow! Showed him the second grill grate size. He immed went to get a huge step ladder. Grill grate was not located in the first place way up high where he initially looked. Was on the other side, again way up high. This was a lot of work. It required moving that huge ladder from elsewhere and then again on site there. (He had been unboxing in another aisle beforehand.)He cheerfully brought down the second larger grill grate, asked if I needed anything else. Thanked him for his help. Thought I might browse a bit. Clearly this Home Depot is decked out.Decided to look for lighter fluid. Price was amazing! Strangely it was about half of the local, big box, discount store. (Hmm.) Got one. Will return the much more expensive big box version. (And they had zero round grill grates in their store.)Accomplished a lot, in a hurry, very pleasant shopping experience! Amazing.And FYI, I use a rollator. It hurts and is tiring to ambulate. The thoughtful, unsolicited assistance from this young man today was heart-warming. Truly appreciated.”

“It's Menards, a big box store, so it comes down to people. The staff is generally helpful. 1st shift personnel tend to be more informed and helpful, as 2nd shift is younger and more elusive.”

“We were there today to get some paint made. It was very difficult to get the color to match up with what we wanted. Savannah did an awsome job helping us to get that perfect color. She went way beyound customer service to help us.Thank you Savannah! Best customer service I have ever had”