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February 2024 by Tequila Mack
Always excellent service
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February 2024 by Douglas Medina
Great service .. knowledge and friendly
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February 2024 by Emily Purdy
The people is awesome
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February 2024 by J Ruthie Carroll
I believe they are honest with their customers that makes them trustworthy. They do good work that makes you want to come back.
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February 2024 by Christo Ski
Everyone was extremely courteous and helpful. They were able to squeeze me in without an appt and, despite be quite busy, they actually fixed my issue without me having to drop it off and come back. They were awesome.
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February 2024 by Kevin Clay
I have used Firestone for over 30 years for both company fleet and personal cars. The team is professional and knowledgeable.
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February 2024 by Julie Sigley
Great customer service and trustworthy. Take pride and guarantee work.
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December 2023 by gail mcgaughey
They are quick and very Friendly. They got my car done really fast.
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December 2023 by Justin Anderson
Pete and staff were great. Felt very comfortable with them taking care of our vehicle.
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December 2023 by Carrie Hess
I have been going to this location with both of my vehicles since 2015 and have been happy with the work completed each time. I always feel welcomed and never feel as though they're trying to upsell me on useless services. I'm somewhat knowledgeable on cars, so I understand the repairs they recommend. I just wish they would go over the sheet the tech fills out cuz I can never read their handwriting and it's not always stuff that's listed in the recommendations.
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December 2023 by Jesse Montoya
Horrible service. I have a lifetime wheel alignment with them and Everytime I being my car there they say there is something wrong with it and won't do the alignment without a list of thousands of dollars worth of work done on it that isn't needed. They even said I needed a new battery when I just replaced it less than a week ago wanting $250 for it. Ridiculous scam artists work here!
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October 2023 by Jill G.
I took my car in for a slow leak in a tire. They get one star because there was an issue with the tires that they found; no fault on their part that it was wearing unevenly. However, they tried to get me to spend $99 for an oil change and $30 for a pressure test on my radiator stating there was no antifreeze or oil in the car. I told the manager that I thought she was full of it. She said I'm sorry you feel that way and HUNG UP ON ME! Well shortly after, she called back to ask that I come in to see what is wrong with my car. Well of course I was going to come in, they had my car. I took my husband with me, which shouldn't have had to happen. The radiator was full, the over flow tank was empty. The oil was at the low end of full, but at an adequate level. My car has a warning light for everything, if we were low on oil or antifreeze it would have told us. We told the man helping us we wouldn't be getting a pressure check and he said he wouldn't either. Maybe they just shouldn't recommend services that customers don't need. The service was disappointing because I have had ok (not great) service in the past. (They changed the wrong tire once, so gave me that one and the correct one free - a screw up on their part but I appreciate free tires). I do need four new tires, but I will not be getting them at Firestone anytime soon.
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October 2023 by John Heeter
I've been going there for years now. Tires, wheel bearings, struts. Always had a great experience. I will keep using em.
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October 2023 by Benjamin Fouke
James was excellent!! Explained everything and made sure his team did the best job for the best price!! Definitely recommend!!
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September 2023 by Kim M.
I don't write reviews very often. If I could have given them 0 stars I would have. DONT GO TO THIS LOCATION. We took our car in for new tires and brakes on the rear and cleaned the front brakes. It hasn't worked since. Took the car back because it was riding rough. They tell us now some brake hose needs to be replaced at another $300. Then the following week while driving the front wheel area started smoking and car was running rough again. Still staying cool and calm we bring the car back. "We are going to put our best tech on it today". They call us with several things it could be and that we need to check a recall that was issued 7 years ago. Well that recall didn't effect that car. Now they are not willing to do anything come pick up your car. Now a bit angry as the service manager whom I wish I knew her name to call her out had horrendous customer service. We took the car to the Ford dealer and was told that the brake caliper had ceased and because it had been misdiagnosed caused damage to the rotors and brake pads. We then called Firestone and demanded the $300 back as it was unnecessary work they did. They gave some line about a video they watched and they did nothing wrong. Yada yada yada. We then called their district manager as we were done dealing with these people and low and behold he issued a refund for the $300. They should be flipping the bill for $900 misdiagnosis damage that was done to our car. We have been Firestone customers for well over 2 decades. We will never step foot in there again ever. Shame on you Firestone. The Machesney Park Illinois branch needs an overhaul of employees and a review on what customer service is all about.
