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December 2023 by Patrick Byrne
Driver from the company nearly killed a feller and his family without any concern for safety. When said feller asked for an apology he received absolutely no response back. A youtube video enlightened us folks in Illinois about their character.
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November 2023 by Diana Onyango
Susan was very friendly and helpful. This is what I call great customer service.
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June 2023 by ed oster
Bob and his brother did professional work on our countertop. Very highly recommended Rogan. On the second picture you can’t even tell we’re the seam is. Thank-you Rogan!! Ed and Diane, 05-31-2023
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May 2023 by Alice M.
I went to several businesses looking for kitchen countertops. Not one of them would remove and haul away my old countertops. I went to Rogan and from start to finish I had a fantastic experience (and let me tell you that does not happen very often!!). They have a great selection of countertops plus slabs of stone you can actually choose from. They did an incredible job especially on the seams. I highly recommend Rogan. They're also very nice people!!
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March 2023 by Renee R.
Rogan has been putting granite in my houses and friends and nieces and nephews houses for a long time. Love everyone in the office. They have patience of a saint. My first kitchen I went there for granite. I took me one year to find the granite I wanted. They kept bringing in slab after slab for me to look at. Bob Rogan is a sweetheart. He knows his stone and taught me so much about granite. I send everyone I know here. This place is the best of the best.
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September 2022 by Jeffrey Anderson
Rogan Granite has fabricated and installed countertops in two of our kitchens and I would definitely hire them again. Great work by great people!
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August 2021 by Austin Foley
Highly recommend Rogan Granite for all your granite, marble etc. needs. They have done all the countertops in our house. Family owned and it shows in their focus on service! We recently had them do the counters in a bathroom with double sinks. I hope this photo shows the many intricate cuts that had to be made including mitered corners, cuts to fit around the tile and shower base etc. Thank you to the Rogans!!
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July 2021 by richard armstrong
we was just browsing but our representative Beth was very knowledgeable on all the different types of stone.
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May 2021 by Joan K
Great service, better than the hack jobs on Indianapolis Ave across from Lowe’s
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May 2021 by Shirley Larios
Beth was so helpful & informative!
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March 2021 by Beth Oman
Staff are very friendly and very professional. I highly recommend them!
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February 2021 by Elizabeth Stanish
Avoid Rogan.They were great in the shop and over the phone, but their actual workmanship and customer service left me with a damaged countertop, a damaged backsplash, and a faucet in the wrong spot.When deciding where to get my countertops from, I visited several places. The first questions I was always asked were the kitchen faucet location and the approximate square footage. When Mick Rogan came to measure, I was in the kitchen with him the entire time. Never once did he ask me a single question, nor did I ever receive a rendering of what the countertops would look like. I mistakenly assumed they had written down that I wanted my faucet on the right side when I was in the store or that the faucet hole would be cut when they came to install. I also trusted they knew what they were doing, what to ask, and when. Imagine my surprise then, when they installed a countertop with a center faucet hole. Mick’s response? “I’ve never had a customer put a faucet on the right side” and “how was I suppose to know?” Well, YOU ASK THE CUSTOMER! It doesn’t matter what other customers want because this isn’t their kitchen—it’s mine. Plus, THEY NEVER SENT RENDERINGS prior to installation.On the day of the install, I got a phone call that one countertop had a crack. Bob suggested they bring the damaged countertop anyways and put it in place so that we could have our backsplash installed (which was scheduled for the next day). Then, when the new countertop comes, they could slide out the old one and install the new one. He said to simply have our tile guy not caulk the bottom row of the backsplash. I should’ve known better. Fast forward to when the replacement comes in a couple weeks later… lo and behold, the new countertop doesn’t fit and they had to saw down some of the ceramic tile backsplash, chipping off the glaze. NO responsibility was taken for the fact that it was THEIR suggestion to bring up the damaged countertop, have the backsplash installed, then install the new countertop. NO responsibility was taken for the damaged backsplash that we now have to live with. Instead, Mick had the nerve to say that I wanted to ram the countertop in and suggested I should be thankful that he didn’t charge me for having to come out a second time (because somehow, them cracking a countertop while cutting it or failing to notice the crack upon delivery from the manufacture is somehow my fault?).Then, on another section of countertop, they cracked both sides of our 100-year old, wood pantry and caulked incredibly heavy-handedly with an inappropriate color choice. I emailed them photos of what it looked like and Robin agreed they could do better. Three weeks later, Bob came back out to remove the old caulk and redo it in a more appropriate color. He made the caulk look better, but LEFT DINGS AND SCRATCHES all over the new countertop from the tools he used. I emailed Robin about it and the response was that “doesn’t even look like white quartz.” I sent a follow up with photos that clearly showed the scratches and never received a response. No surprise though since they had cashed our final check at that point.Finally, don’t count on the accuracy of their pricing estimates or on getting a clear explanation when the price jumps up. We ended up being charged over 10% more than the original estimate. I was first told the price increased because the square footage estimate was off and because they needed to send two guys out for the job. (How is it possible to send one guy out when we’re dealing with incredibly heavy quartz countertops?) Later, I was told it was due to the “custom shapes” of our countertops.It was just a really disappointing experience. I felt so confident in my decision to use them and then everything just deteriorated with what felt like little attempt to remedy the situation.
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February 2021 by Liz S.
Avoid Rogan. They were great in the shop and over the phone, but their actual workmanship and customer service left me with a damaged countertop, a damaged backsplash, and a faucet in the wrong spot. When deciding where to get my countertops from, I visited several places. The first questions I was always asked were the kitchen faucet location and the approximate square footage. When Mick Rogan came to measure, I was in the kitchen with him the entire time. Never once did he ask me a single question, nor did I ever receive a rendering of what the countertops would look like. I mistakenly assumed they had written down that I wanted my faucet on the right side when I was in the store or that the faucet hole would be cut when they came to install. I also trusted they knew what they were doing, what to ask, and when. Imagine my surprise then, when they installed a countertop with a center faucet hole. Mick's response? "I've never had a customer put a faucet on the right side" and "how was I suppose to know?" Well, YOU ASK THE CUSTOMER! It doesn't matter what other customers want because this isn't their kitchen--it's mine. Plus, THEY NEVER SENT RENDERINGS prior to installation. On the day of the install, I got a phone call that one countertop had a crack. Bob suggested they bring the damaged countertop anyways and put it in place so that we could have our backsplash installed (which was scheduled for the next day). Then, when the new countertop comes, they could slide out the old one and install the new one. He said to simply have our tile guy not caulk the bottom row of the backsplash. I should've known better. Fast forward to when the replacement comes in a couple weeks later... lo and behold, the new countertop doesn't fit and they had to saw down some of the ceramic tile backsplash, chipping off the glaze. NO responsibility was taken for the fact that it was THEIR suggestion to bring up the damaged countertop, have the backsplash installed, then install the new countertop. NO responsibility was taken for the damaged backsplash that we now have to live with. Instead, Mick had the nerve to say that I wanted to ram the countertop in and suggested I should be thankful that he didn't charge me for having to come out a second time (because somehow, them cracking a countertop while cutting it or failing to notice the crack upon delivery from the manufacture is somehow my fault?). Then, on another section of countertop, they cracked both sides of our 100-year old, wood pantry and caulked incredibly heavy-handedly with an inappropriate color choice. I emailed them photos of what it looked like and Robin agreed they could do better. Three weeks later, Bob came back out to remove the old caulk and redo it in a more appropriate color. He made the caulk look better, but LEFT DINGS AND SCRATCHES all over the new countertop from the tools he used. I emailed Robin about it and the response was that "doesn't even look like white quartz." I sent a follow up with photos that clearly showed the scratches and never received a response. No surprise though since they had cashed our final check at that point. Finally, don't count on the accuracy of their pricing estimates or on getting a clear explanation when the price jumps up. We ended up being charged over 10% more than the original estimate. I was first told the price increased because the square footage estimate was off and because they needed to send two guys out for the job. (How is it possible to send one guy out when we're dealing with incredibly heavy quartz countertops?) Later, I was told it was due to the "custom shapes" of our countertops. It was just a really disappointing experience. I felt so confident in my decision to use them and then everything just deteriorated with what felt like little attempt to remedy the situation.
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September 2020 by Laura Bodlak
We recently decided to update our kitchen with granite countertops. Although we were somewhat apprehensive about the project on a previously finished kitchen, we were put at ease from our first encounter with the sales representative, the measure specialist, and the actual installers. They were very respectful of our home and professional in every aspect of the removal of the old counter and installation of the new granite. I would highly recommend them to anyone considering a similar project or for new construction. Beautiful and flawless end result.Thank you again to Everyone at Rogan Granite & MarbleTom and Laura BodlakCrown Point Indiana
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February 2020 by Rob Williams
Rogan Granite is the ONLY place I think of when I need granite installation, Rogan Granite has done 5 jobs for me, and they have never disappointed, their prices, professionalism and attention to detail is unmatched! I will be back as always ...
