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November 2023 by Linda Dillon
The mechanic I went to for 30 years retired, and I was searching for another that I felt that I could trust. I am so glad that a friend referred me to Tuffys. Jim is honest and the work is well done. There are payment options and a crew that cares for my safety. I have a new mechanic!
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November 2023 by Jeff Smith
Very rarely leave a negative review as I feel most often they are unwarranted. But this is the second time I've had a poor experience with this repair shop. Scheduled a 7:30 am appointment for them to look at an issue I was having with my truck. Didn't hear a word back until 3:30 in the afternoon when they texted and stated they need my approval to charge for diagnostic. I took it in for them to do a diagnostic. Took them 8 hours (and my wasted work day) to ask me for permission to diagnose the issue. How about asking when I check in? I expect to pay for diagnostic. That's why I took it in in the first place. Why 8 hours later when they would'nt be able to make the repair before the next day anyway.
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October 2023 by Thomas Torossian
Professional and courteous staff. They fix your car right the first time and stand behind their work. I highly recommend using this shop the next time you need your car serviced.
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September 2023 by Therese F
Amazing service. Jim and his team are very thorough. I don't know why I didn't come to Tuffys before. Great people. And they have a couch.
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September 2023 by Doug Lindhe
Had to have gas lines replaced and haven't had anyone work on my cars for years. Tuffys was amazing and super fast. Thanks to their financing I was able to afford it! Thank You Tuffys for a great and painless experience. Would highly recommend!!
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September 2023 by Stacey Nolen
They gave me honest feedback on what my car needed. It didn’t take as long as I was expecting to flush the brake fluid . When they did my back brakes it only took a few hours. Will definitely use again.Service: Auto brake replacement
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August 2023 by Brandon Smith
I had a tire emergency while traveling through from out of state, needed 2 new tires. The staff at Tuffy Tire went above and beyond to help me out. They were polite, professional, and showed me true kindness at a time when I really needed it. 5 Stars for employee named Guy especially.Service: Tires
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August 2023 by D. Jones
This is the worst auto mechanic my husband and I have ever inquired. Estimates are billed at 80% over the price of the part. What kind of labor are they providing. The prices are insane with poor quality and customer service. My husband paid almost $400 to fix the window motor. So far we have been back two additional times to get it fixed again because the window has dropped down again twice in a matter of months. On top of that the last instance they kept the car for 6 days to fix their error. Completely unacceptable!!Services: Electrical repair
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August 2023 by Enriquez Media
I had a nail in my tire and got it checked out. The cashier made a joke saying if I'd want matching nails in all my tires. After getting my tire checked they couldn't repair it wanted to sell me a set of 2 tires which i only had a problem with one. 2 days later my other back tire dramatically losses air. I get it checked out and the nail is in a unrepairable spot literally the very edge of the tire. Plus they took off screws from back bumper and did not put them back. They did not do anything had me wait 15 min-20min to sign papers to top it off. I don't know if this was a coincidence but it's very strange. Went to Plan B Tires in Machesney Park they fixed the original tire and put a replacement for $72 less than 20 mins.
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June 2023 by D C
Original:First time at Tuffy's and I sure won't return again. Was quoted $139 - $179 for a radiator flush, and was, instead charged $215 today. For a 2016 Toyota Yaris. Today, I also had a different shop do a radiator flush on my 2012 Nissan NV 2500 cargo van. They charged me $151 for flushing the higher coolant capacity van by comparison. I know the days of the $65 coolant flush special are over, but price gouging due to corporate quotas is apparently flourishing. I was given a lame excuse. I selected Tuffy's because of the good reviews, but their lack of honesty has cost them an on-going customer, and I hope this alerts others.Response to owner's response:Apparently, you believe that any customer who accepts your service waives the right to complain about it. Most people would agree however that this is not correct. A customer may accept service for an unrelated reason, but this does not mean one is not allowed to complain about said "service" afterward if unhappy with it. Also, I stated a complaint and the nature of your response does not refute its merit. First, that you use "top tier" product in your radiator flush is your choice and irrelevant to the basis of my complaint that I was charged a higher amount for a radiator flush than I was quoted (the invoice states the flush was $185.89 and $191.69 with shop supplies of $15.80 added and then a $10 coupon amount was deducted and the taxes on top amounted to $12.84 to reduce to $204.53 in total. Ignoring the tax amount, $191.69 is above the $179 quoted to me however one views it.Second, I complain that my charge for a radiator flush for a Toyota Yaris is unreasonable relative to the small size and capacity of the vehicle compared to a larger vehicle, and compared to the cost I paid for a radiator flush for my NV2500. The quote I was given upfront by you wasn't specific to the Yaris. I just requested your cost range for a radiator flush and assumed that the small Yaris would fit within that $139 - $179 range (hopefully at the lower end). That it surpassed the entire range is the issue, and I have to wonder after exactly which vehicle does merit the lower range cost: perhaps an air-cooled Volkswagen Beetle?Now you say you don't do a "cheap" service, but many of your reviewers claim your service is affordable. I wasn't looking for a "cheap" service, but I was looking for an "affordable" and reasonably priced service, and you really disappointed me. I won't be back, and I'm entitled to complain as I have.Last, I was there with my sister and the Yaris is her vehicle (the NV is mine). That I chose to accept service at the price offered is solely because my sister works, and I arranged the appointment and her coming with me today to fit her schedule. Sure, I could have blown you off, but it would have cost her and I another week that she could not afford to waste the time on another appointment elsewhere. Not everybody accepts service for the reasons you assert.Actually, I think I was pretty nice in-person today by just advising your rep about the price misrepresentation and not making a stink when his response indicated he could care less and then by factually stating my complaint here. Your arrogant attempt by response to paint me in the wrong for doing so does not reflect well upon you and your reputation.
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June 2023 by Eric Schroeder
Jim will take great care of you! The service techs really seem to know what they're doing
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May 2023 by Pink Rozes A.
Tuffy's has been a great repair shop for my vehicles. The staff are courteous, knowledgeable and altho it's busy, they work you in to get you back on the road.
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April 2023 by Kelly
They were very nice, knowledgeable and fast. I do appreciate the hard work.I changed my review for my 2nd visit with them... they're getting 2 because my first visit was good. However this last visit was horrible.. no communication at all... way over priced .. I'm disappointed..sincerely
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April 2023 by Jacqueline A.A
Friendly and welcoming people. Loved my experience and vehicle education on the tv at the reception.Definitely recommendService: Wiper blade installation
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