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8AM - 5:30PM
5302 N 2nd St, Loves Park
Oil Change
“These guys are great!! Best service I've ever had! Took my car for broken valve stem. In and out. They saw a big problem with rusted unsafe issue. Called our mechanic... days out. Took care of us Monday morning. Thank you!! Return business.”
“Called for a tow home in the afternoon when my car died on the way to work in the morning. He got to the car a couple minutes faster than me. Got it on and got placed where I needed it to be. Price was less than I expected. So good service promptly at a fair price. Did a good job of not damaging the car at all.”
“They are very friendly. My car was repaired in a short time. You can't beat the pricing. Cross Roads is our go-to auto repair shop."Love the fact they are Christian." It shows!!”
“I really can't say enough good things about this place and the staff here. Great service and extremely knowledgeable. This is my go-to shop for all of my car needs. Prices are fair and everything is completed within a timely manner. 10/10 recommend. Would give more stars if I could.”
“Had a screw in a tire, called Shane and he got me in immediately for the fix. I realize they can’t always react that fast but they’ll do it when they can. Good guys!”
“Edit of original review: The manager contacted me within a couple hours and apologized. He was humble, apologetic and provided the type of customer service I look for. I really appreciate that. He made things right so I’m editing my review to reflect that.
Considering his follow up customer service after the bad experience I would recommend.
Original review:
Stopped in for an oil change and fluid fill up. The lady working the desk suggested a filter be replaced. We agreed. They drove my van out and said everything was done. I got in and went to use my window fluid and nothing. Asked the guy who did the service if he filled up the fluid he said “yeah.” I said “well there’s no fluid in my vehicle.” He then told me to calm down. This employee lied straight to our faces about a service we paid for in front of everyone. Then said “pull it back around.” The employees had awful attitudes, no where near friendly or any type of customer service.
If I wouldn’t have checked before leaving, they would have lied just like they did to our faces and I would have been out of luck.
It would have been a completely different story if he would have been humble and admitted his mistake. At this point I’m thinking it could have been intentional to do less work. He immediately was in a side room with a popsicle in his mouth while we wasted our time to drive back around and wait for the fluids to actually be changed.
Unacceptable.
Now I’m wondering if they put the right oil in and actually changed the filter.”
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“The guys at Rays always knock it out of the park. I've trusted them multiple times after going to other shops around Rockford and having issues with steering wheel alignment afterwards and even a jam nut coming loose on a vehicle done at another shop (which just happens to be directly up the street from Rays)”