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August 2024 by Carla Datu
Tanner from Honda Napleton Service center was very unprofessional. Try to request to be assigned to other team members.
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August 2024 by Berin Jackson
Walked in the door and stood there for 15-20 seconds before asking who wants to sell me a car. Ended up buying a used Honda CR-V -XL. Vehicle has some issues that should be addressed. TBD how they handle it. Sunroof broken, back windshield wiper blade dry rotted, rotors are warped after getting on the highway and braking at higher speeds. noticed the oil should have been change. under 1k miles and last oil change was almost 6 months ago. UPDATE: Issues above were address quickly and promptly at no cost. However, after further review the vehicle has hail damage. Something that wasn't really visible on a high sky day with no clouds. Offered to cover it if I paid $500 towards the repair. Which is equal to my deductible w/o filing a claim. Not disclosing damage is shady. But, mostly my fault for not noticing it in the first place.
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August 2024 by larry stiles
Very good
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August 2024 by Debbie Giardini
Car service gets it done in a timely manner
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August 2024 by Cameron Hodge
Devan was extremely helpful and got me into a new Civic. I absolutely love it. He made the experience fast and enjoyable. Was no pressure and even helped pass the time. 10/10
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August 2024 by timothy fields
Purchased a 2021 accord
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August 2024 by The Manic
These loaner cars can take a beating
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August 2024 by Jeanne Konrad
Great service from Daniel, Chris and John. Would highly recommend this team. Love the new car! Thanks gentlemen.
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August 2024 by Yan Zheng
Joe Sanchez offers great help and John A the manager found the car I was looking for. Thank you both for the great service. Love the experience!
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August 2024 by 162555
Sales personnel Mike and John did an excellent job with customer relations and I would recommend them to anyone!
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August 2024 by Brian Barthel
The Honda team was great!
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August 2024 by Brian P. Dolehide
White Glove Treatment!!! Great price as well.
Ten (10) years ago we bought our 1st Honda Pilot from Napleton Honda of Loves Park - today we found another new Pilot at Loves Park Honda.
Thank you to everyone Finance, Sales and Management - Chris Loch, thank you very much you were amazing, Joseph Sanchez - paid amazing attention to our needs and was just a perfect gentlemen and finance department were a huge help - thank you Honda LOVES PARK for the next ten years !!!
Brian Dolehide
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August 2024 by Gavin
Quoted 45 minutes for an oil change but took around an hour and a half. However, the staff was very friendly and accommodating when I asked about the delay. I could sense a feeling of urgency to make things right
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August 2024 by Kevin Ryan
I would like to thank Chris Woods at Honda sales for taking excellent care of me while purchasing my pre owned 2020 CRV EX-L. Communication was excellent, Chris also helped me to navigate my car through service and have all the maintenance completed before picking it up. Special note: Chris had delivery set up for a Monday evening, the weather in the Rockford/loves park area was forecasted as potential flooding/ hail. Chris called me and recommended moving the delivery to the next day and he would park the car inside to ensure no damage before delivery. He went above and beyond and made the experience all that more personable. We love the new Honda! Thanks again Chris, you are a Rockstar!!
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August 2024 by Ashley Gray
Devan and Chis did such a great job in finding me my dream car! Couldn’t have asked for a better team!
