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November 2023 by Hayley Hatfield
I started taking my car here for small tire repairs and oil changes out of convenience because I work nearby and it is easy to drop my car off. Any time I’ve come here the staff is always friendly and helpful.This time around I needed some routine maintenance and decided to take it here instead of my usually mechanic. Because of how helpful Mike Willis was and willing to explain what I was getting done, I will be taking my car back with any future repairs. I definitely would recommend this specific location to any friends/family.Services: General repairs & maintenance
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November 2023 by LaTrese Lottie
Mike is awesome!!! He carefully and caringly went over issues with our vehicle. He also provided great payment options. He was very friendly and expressed great concern regarding safety issues with our vehicle. We are customers for life with the customer service that was provided today!
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November 2023 by Esmeralda Cano
Merlin has some great service. All employees are all super nice. I got a quick oil change, including a FREE tire repair I needed. Thank you to Mike Willis for all the help and going through everything I need done on my truck.
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November 2023 by kaylee schmitz
Came here as a new customer for an oil change, and they did great. They did a full inspection on car, and rotated tires as part of oil change. Mike willis was great and has excellent customer service. He even offered to wash the car for me. They help you and show you what is wrong with the car and explain what could have caused it. Good prices for good quality work.Services: Exhaust
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October 2023 by Darrin Ewing
Mike Willis and the entire crew at Merlin Complete Auto Care in Loves Park, IL performed Magic on my 1996 Ford Crown Victoria! They Removed & Replaced Catalytic Converter, fuel filter ,and intake manifold — I could not have been more pleased! Thank you, Mike!
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October 2023 by Brandy Royster
Just had our Hyundai Santa Fe serviced at Merlin and highly recommend them for service! We have used their service several times over the years on our vehicles and the staff are always knowledgeable and professional. Mike Willis has been so helpful and responsive with taking care of our vehicle needs and repairs are done on a timely basis which is very important. Give Merlin a try, you won’t be disappointed!!Services: Auto brake repair
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October 2023 by Diane Balcom
Amazing service. Mike was so helpful and got me right in today. I have a speciality car and they were super accommodating. Let me know about other services I could use, but wasn’t pushy about it at all and even offered a future discount. Even got a free car wash with my services today. Highly recommendServices: Wiper blade installation
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September 2023 by A B
Dangerous!!!Took my vehicle in for an oil change and to have rear tires rotated to the front.I pay and I leave.Once I get into my car and leave I take a left onto Applewood lane I hear a loud grinding noise..Then I take my right to get onto Riverside, and I pick up speed I hear the grinding get louder.I grow concerned and slow down and take my first right into the gas station.As I come to a stop, my rear wheels fall off. By some luck, the wheel hub landed onto the wheel itself.Merlin, forgot to tighten my wheels and nearly had me wreck!Please avoid this place, for your own safetyI let Merlin know and they did get my car up on Jacks and correct the issue. But for something that critical to be overlooked is very unsafe.
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September 2023 by Lincoln Valdez
I was looking for a new auto shop to service my vehicle, so I thought I'd try this store. I had a great experience. Oil change was quick and the mechanic did a though inspection letting me know about other things that will eventually need to be taken care of. Of course it's optional, but I think it's great to be informed and have awareness of these things. Mike went out of his way to attend to me and was very informative. This is now my go to shop for my vehicles.
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September 2023 by Jodi M
First time at Merlin’s and they were very welcoming. Mike the manager was very up front and honest with everything. He explained what was needed for my car and why and did not push extras. I will definitely be back. I have been looking for a place to bring my car for regular maintenance and repairs and I think i’ve found it.Service: Auto brake repair
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September 2023 by Edgar “Decahex_”
Excellent service, no complaints really. Love that you can book appointments in advance and not have to wait to get your car serviced. Mike is a great person to do business with. Very friendly!
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September 2023 by Victorya Butler
Visited today for an oil change, and the man at the desk (I believe the new GM) was so incredibly nice and honest about my vehicle and some things I needed done.I could tell that the customers' feedback and experience matter- even if it's just waiting in the lobby (which was VERY clean for it being an auto shop). He was personable, knowledgeable, and grateful for the business. Not to mention, the guys in the shop worked efficiently and quickly, so it wasn't a WHOLE day ordeal for an oil change!It was an awesome experience, and I'll be back!
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September 2023 by Christine Annette
Recently, I was having a problem with my vehicle, and I stopped in to have it addressed. The manager Mike Willis, came out to take a look at my vehicle and found that it was just my battery cables that were loose. He tightened my cables, which corrected the problem that I was having with numerous electrical issues. Mike was very kind, very knowledgeable and could have charged me for repairs and did not. This is a very honest establishment. I would highly recommend them to everyone!
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August 2023 by Jennifer Truckenbrod
New manager Mike is great, this place needed someone new and they got it. The Merlin name is back in the game as a trusted service establishment. This is no 15 min oil change vendor, it’s a customer centered service center. They show you everything wrong with the vehicle, explain recommend maintenance, and even help with financing if needed. They will explain issues, and work with you until your satisfied with the results. Small town personalized service backed by a brand name guarantee. 5 stars
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August 2023 by Sheila McCurley
I've been coming to this location for a few years and have received good service. Today, the inspection was thorough and Mike Willis explained my car's needed service perfectly. I absolutely trust the service and the personnel at this location and I plan to be a loyal customer for many years!
