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August 2025 by Alexa Vega
ken and james were very helpful and answered all questions we had. they were super patience and also a delight to talk to!!!
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July 2025 by Lynette Taylor
Great service from James
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July 2025 by Candist Martinez
Staff is very helpful
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July 2025 by Maria Santiago
I had a great experience in the store I have brought my husband’s wedding ring and he purchased my wedding band
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June 2025 by Erin Castillo
Wish I could give a -5 star for their manager! My husband bought me a beautiful set of rings for our 20th Anniversary, we went to FL and my rings broke we came home and I brought them in the manager was extremely rude about having to have an appt. I brushed it off took my rings back 2x a year per the warranty/ins on it, ladies I felt with were great ie not the manager. Fast forward to June 7, 2025 my ring cracked and was missing a diamond. I made appt this time took them in to be fixed I had to tell the manager I couldn’t hear her so she ended up just speaking to my husband. We gave her all our information including the CORRECT PHONE #. We were told rings would be ready around 6/21. We never received a call or email saying they were ready for pick up. I called today and was told they didn’t have any orders for my rings under either of our numbers. Turns out the manager put them in under an 801# and tried saying that was the number we gave her! When I called customer service to file a complaint the lady I spoke with was great and asked me to verify #s and address then asked about this 2nd address from Oregon! I said nope never lived there. So as they can see on their end the manager royally screwed up and tried to blame the customer! Why would I give you the wrong info for a $3K ring!
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June 2025 by Anthony Castillo
I wish I could have kept me original review of 5 star for service. Over the past two years my wife and I bring her new rings in to be inspected, we get very poor service from the store manager. She is very rude and treats you like garbage.The other employees have to apologize for her. They all now about her, but since she is the manager, they cant do anything about her. I spent thousands of dollars on this gift, so this should have been a pleasant experience for my wife and it has been ruined more and more every six months. I now long recommend this store and will take to another store for the inspection and be taking my business elsewhere for purchases. Nice sales people to buy from but afterwards, good luck. Don't waste your time here.
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June 2025 by Toni Vasilishina
Do not go here, very rude store manager who has very little knowledge of their products and/or their process. I purchased a bracelet for my daughter's 21st bday which came out to 1k with tax and insurance. We requested Yorktown location to extend it and they sent it off with the exact measurement requirements. I was told it will take at most 2 weeks; 2 weeks came and left & no update on the tracker. My daughter had to go back to school without her gift. Called the store they said the jewelry repair just received it (riiiight, same day i called). One week later I came in to pick it up, the bracelet is too long, manager kept raising her voice at my telling me they made it longer so that it can be adjusted. Ugh... we measured it , we asked for specific size we didn't want to adjust it again after repair. They offered to send back again and complete job right this time, I declined this offer since I don't really want to wait another 3 weeks again. I honestly think they lost the bracelet originally and had very little faith in them. Very rude store manager, took my original receipts told me that it was theirs to keep (I don't think so), at this point I didn't have the energy to fight. I will be contacting their corporate office to report this horrible experience. Now I have to travel to another state to bring the bracelet to my daughter, the bracelet that still wont fit right. Hopefully Zales at that location will be more accommodating and will actually do what we ask them to do. I am hoping Zales corporate will read this, and perhaps do some training for their employees at Yorktown mall. This location is a disgrace and an embarrassment for Zales. I've been a customer since 1990s, not sure if this will be my first pick when shopping for jewelry again or be a pick at all.
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June 2025 by Amira Alburei
My fiance and I came in this morning after we received two Movado watches as gifts, and had a receipt that said they could be exchanged. We had to wait nearly 15 minutes after the store opened for the doors to be opened (not a big deal) but once inside, we were informed that Zales does not honor their exchange policy since the watches were purchased online. We figured since we couldn’t exchange them we’d just have the links adjusted so they fit. However, we were informed that the Zales associate couldn’t even service these watches! We were told they could not be sized because the watches from Movado are very complicated to adjust. We felt like a complete inconvience and were unable to get any help. Quite dissapppinting service for such an expensive jewelry purchase!
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April 2025 by Adrien L
I purchased couple limited edition watches online and I went to return one of them. The bald guy in the store argued that it’s missing links after he confirmed it was okay. I had to resize other watch and he literally messed the belt up. I am a watch collector and would never come to this store again. If I could I would give a zero star for the service.
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April 2025 by Veronica Helma
Great costumer service, chill environment, very patient and no pressure at all I highly recommend shopping at this location!!!
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March 2025 by Shemika Stinson
James was very helpful and also cleaned my current diamond earring for me.
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February 2025 by que tea
I had an incredible experience at Zales thanks to James! I’m planning to propose and wasn’t sure where to start, but he provided me with essential guidance that made the process much easier. He emphasized the importance of finding out her ring size first and encouraged me to go big for this special moment. James also introduced me to the Vera Wang Love collection, which has some truly stunning options. His expertise, patience, and enthusiasm made my shopping experience stress-free and enjoyable. If you’re looking for top-notch customer service, I highly recommend asking for James!
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December 2024 by Terell Ousley
James has made my Experience at Zales a pleasant one. He allowed me make my own decision and was politely showing me what I may like and afford. Top notch!
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November 2024 by Tracy Lindsey
Staff, James, Annissa. Zales Yorktown. Amazing Made a purchase with ease. I will be back!
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November 2024 by mitra brown
Their name plate earrings are no good. Only gold plated, have broken a couple of times although they fixed it for free it’s an inconvenience and the gold fades. Don’t buy.
