February 2020 by Jessica L.
I truly wish I would have read these reviews prior to using Wells Fargo. I was starting the home purchase process and connected with a lender at WF. Although he seemed very knowledgeable and thorough, nothing I asked for was ever produced by WF. I asked for a pre-approval letter - never happened. Asked for UW approval - never happened. Asked for appraisal money back that they owe me - still hasn't happened. I lost the initial property I was looking at thanks to their ineptitude. I submitted documents over and over - their UW department couldn't even read them correctly! I thankfully was able to secure a property thanks to a pre-approval letter I received in 90 minutes from another bank. Now all I want is the upfront money back from WF ..... I can't get responses to emails (I have contacted multiple people), and will start making calls to the office. I don't think the mortgage game is for them.
