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February 2024 by Stephanie I.
I'm happy that this is my neighborhood Walgreens. The store manager, Darren, really went above and beyond to help me today. Much appreciated.
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January 2024 by Eric Hefner
Scheduled a Covid vaccination for 11:45 am, but apparently the technician giving vaccinations felt that was a great time to be out for lunch... showing up 25 minutes later. Of course I also made the "mistake" of showing up 10 minutes early - which would normally be a good idea as they seemed to have a hard time retrieving my electronic questionnaire / authorization filled out the day prior. Luckily I was the only one waiting.
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January 2024 by Phelix Kort
Jorge is a very good manager of great success to you
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January 2024 by Sarah Murphy
In the app it showed an item was in stock… I went to this location and the shelf was empty and the employee said there was none in the back. Disappointed and wasted my time.
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January 2024 by M J
Amazing pharmacy staff
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December 2023 by M Dany
Team lead guy in photograph Section and his Manager they both were really Helpful and professional, smooth process for passport Photograph
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October 2023 by Bob Jacobs
Q. When is 10 am not 10 am?A. When you have a 10 am appt. for a vaccination at Walgreens on St. Charles Rd. in Lombard.I had a 10 am appt. for a Covid vaccination. I stood in line at the cash register for ten minutes. Then I went to the "Consultation" window to check in. I didn't want them to think I was late. The cashier girl told me to go back and wait in line. I told her I just want to check in for an appt. She told me to go back to the line, and I did.I finally checked in at 10:10 and was told to take a seat in the waiting area, which I did. I watched as more people came in and signed up for various vaccinations. At 10:30 there were 7 people waiting and no movement by the Walgreens staff. I had a busy day planned and had no more time to waste.I got up, approached the counter and asked if there was anybody there qualified to give vaccinations. The cashier told me that they were currently giving a vaccination. That was a lie! Nobody had moved in a half hour. I was watching! That was a lie and an insult.The pharmacy staff at this store, all act as if their time is more valuable than yours, and that's what I told them as I was leaving.You will wait, wait, and wait some more at this pharmacy until they find time to help you. And bring your own chair. Theirs will probably be full.
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September 2023 by Elizabeth Colletti
Lovely employees, questionable pharmacy. Perhaps the speed of filling prescriptions would be quicker if the pharmacist stopped personally calling doctor’s offices to challenge their orders and stopped leaving unnecessary voicemails on patients phones. Mind boggling, combative and unprofessional.
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July 2023 by Alyssa Aguilar
This is the WORST pharmacy I have ever been to. Not only do they fill prescriptions late but the entire staff is extremely rude and unhelpful. You can't ask any questions here otherwise you get poor service. That is not how you run a pharmacy. When bringing up to their attention about their mistakes there was no accountability. They do not listen to customers and this is such a shame. There is a responsibility when you are handling medicine and being involved with health to do what is best for the patient and questions should be invited not discouraged. There is no integrity and there is no beneficence as they do not care about their customers. Beware when choosing this as your pharmacy as you will be disappointed.
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July 2023 by Alyssa A
This is the WORST pharmacy I have ever been to. Not only do they fill prescriptions late but the entire staff is extremely rude and unhelpful. You can't ask any questions here otherwise you get poor service. That is not how you run a pharmacy. When bringing up to their attention about their mistakes there was no accountability. They do not listen to customers and this is such a shame. There is a responsibility when you are handling medicine and being involved with health to do what is best for the patient and questions should be invited not discouraged. There is no integrity and there is no beneficence as they do not care about their customers. Beware when choosing this as your pharmacy as you will be disappointed.
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July 2023 by Hope H.
The bathrooms are FILTHY. I'm shocked how disgusting and how unclean it was. There are black rings of mildew in the toilets and it seems like no one has cleaned the bathroom in years. Do not go to!!!!
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June 2023 by Jonathan Quevedo
I came in a bit lost, late at night, needing some help with printing some insurance cards for a ticket court appearance tomorrow and Patti and CJ were incredibly helpful in directing me on how to get these printed.They really saved my bacon. I really appreciate it.
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August 2022 by Janet Tucker
I went to purchase a covid test kit and when I arrived at checkout, Zorida, the cashier, informed me that I could receive them through Medicare at no charge and to go to pharmacy for help. I wound up receiving my allotment from Medicare with no cost to me. Zorida was so kind in pointing this out, as I saved quite a bit of money. That is what I call GREAT customer service.
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July 2022 by Kathy F.
1 star for the pharmacy. This isn't the first frustrating encounter with them... I had a 5 pm appointment for a vaccine. A guy got there at the same time and stepped ahead of me in line to get to the window. We both waited 30 minutes. They took him first - turns out he had a 5:20 appointment (they never asked him what time his appointment was - I did). They should take people in the order of their appointments. And if even ONE person had said "Sorry for the wait" I would have been completely understanding. In all my various customer service facing jobs, I have never forgotten to treat people with a modicum of respect. You should try it, Walgreens.
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June 2022 by Lizz M.
Every time I come here it's at least a twenty minute wait for a pharmacist to even get to me. Every time inevitably they only partially give me my medications. News flash: I have a life and can't spend every waking hour at this god foresaken place.