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February 2024 by Rhyan Carr
Store is an absolute mess and 4 employees are just standing talking on their phones at the register. Clothes are unfolded everywhere and trash here and there. Hard pass solely for that.
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January 2024 by Jennifer Sacatropez
The staff here was rude. Poor customer service and not even courteous. You walked in their store and you are just like a ghost- invisible. I requested two bags since I bought 2 formula 1 item as a gift for 2 different person but she replied “No”. Unbelievable! I thought the lady was having a bad day but it seems the reviews here are terrible. It was my first time being treated like that. The salesperson # was 666096. I hope you treat customers better since it’s the holiday season too!
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June 2023 by Laura Mucha
My daughter was at the store tonight. She was trying on clothes in the changing room. The one woman worker with dark brown hair just knocked on my daughter's door, very quickly, and did not wait for a response. She opened the door and the other customer, who was like a 40 year old man, saw my daughter as well! This is unbelievable! We will never go back. Why Would You Not Look Under The Door For Feet!!!! I have never experienced a worker doing this ever in my lifetime!! She did not even apologize!!!!!! I cannot even imagine how embarrassed my daughter was. This was at about 7:50pm.
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June 2023 by Michelle Brosdal
11:10am on a Saturday and the store is closed, no one answers the phone….not impressed.
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June 2023 by Bat Hl
Every time I’ve tried to shop here they’ve been closed during business hours. It’s 1pm and the store is closed?? I’m sure this location will be next in line to be shut down. If you’re not nearby don’t waste your time coming here.
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January 2023 by Emmett Barnes
I dont go into Pacsun often because im pretty anxious and often intimidated by the crowd, particularly at this location. One night, about an hour & 1/2 before closing, i wandered in because they were having a good sale. I picked up numerous sweaters and a pair of pants, meanwhile the girls working there just stared at me. After i walked around for about ten minutes, one of the girls working there went over and LOCKED THE GATE TO THE STORE! i was so confused and the anxiety started setting in, there was a decent amount of time before close, so i couldn't understand why they would lock me inside. one of the girls even said "uhmm theres someone still shopping" and the other girl was like "yeah i know" and just walked back behind the counter. I set everything down that i initially wanted to buy, and asked to leave the store immediately. I havent been back in that store since then, it was such an uncomfortable situation for me. I have worked in retail numerous times and i would never be that inconsiderate. I was never greeted or approached either.
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December 2022 by Cheryl Wagner
I was here with my granddaughter on Tuesday 11.29 at 3.30 so it was quiet, not a lot of people in the mall. The young girl who worked there sat on the counter, no greeting seemed put out we were even in there, the store was an absolute mess, clothes ALL over the floor, ALL over the counters to be put out on the racks or to be folded, she was agitated when she had to open dressing room. I thought the store was closing it was so disorganized. She said it wasmerchandise that had to be stocked. We'll never go in there again.
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May 2022 by Kayte
Needed help with a return which should have been able to be done IN STORE like the pacsun online support had told me and was turned away for no reason besides the rude store associates not wanting to be bothered with it. Both of them looked so lost and annoyed like I get you make min wage but the least you can do is help a girl out right? Felt so unwelcome in there 0/10. Go to the PacSun all the way at old orchard if you want any sort of respect lol.
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April 2022 by John Smith
Absolutely fantastic establishment the employees here are absolutely goated and any one star review you see on here are from Karen’s who don’t deserve to shop at this store and should be permanently banned from ever returning.
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March 2022 by Myranda Rexroad
Absolutely awful store. The girl at the counter was so disrespectful and unhelpful, and made us travel another 30 minutes back to the store the next day because she refused to help us with an exchange. When we came back, she gave us attitude and sat on the counter with her legs crossed, then hid my order behind her back while she rudely demanded to see my email confirmation and ID. Will be going to Fox Valley from now on. Would give this 0 stars if I could
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January 2022 by Day C
Closed for a whole week but employees inside sitting on registers?? Super inconvenient when trying to return stuff
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December 2021 by Dawn Shanahan
Very helpful and friendly gentlman at the counter! My teenage daughter loves their clothes!
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October 2021 by Melissaa -
Horrible! I walked in and never got greeted, all the employees were sitting down behind the counter. They were like about six of them complaining about how slow it was, um its probably slow cause THEY DONT EVEN ACKNOWLEDGE YOU!I know how bad it gets during the holidays but come on! I needed an item for a Christmas present but walked right out after, hell noNever again!
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June 2021 by Melissa Baez
Horrible! I walked in and never got greeted, all the employees were sitting down behind the counter. They were like about six of them complaining about how slow it was, um its probably slow cause THEY DONT EVEN ACKNOWLEDGE YOU!
I know how bad it gets during the holidays but come on! I needed an item for a Christmas present but walked right out after, hell no
Never again!
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June 2021 by Morgan Hoo
This particular pacsun is the Best store in that mall maybe the greatest store in the Galaxy because of the absolute units working there each and every employee working this day deserves a raise in compensation for god tier customer service no tipping option on the card machine is a literal bank robbery happening every day while these soldiers of service are putting the Lombard location on the map
