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August 2023 by Grace Clear
Horrible! Took hours for something that took 10mins at another metro. Had to cancel work, frustrated I went to another metro and even they couldn’t believe it
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March 2023 by Alex Schlueter
I arrived to purchase a brand new iPhone 11. The employee named Arturo was friendly and helpful. However he insisted that I purchase the “bundle” including a case for the phone which made the price much higher than it is. I asked him to please just give me the phone without the bundle but he insisted that was the only option. I was hesitant but went on with the transaction. Once I had paid for the phone and was waiting for it to be setup, some sort of domestic dispute started when an alleged former employee arrived and went into the back without permission. This went on for about 15 minutes and i as left unattended. Later on the employee named Arturo flat out admitted that he’s a salesman and his job is to give the higher priced option for the sake of the company. After the domestic dispute ended he used several profanities. The process took so long it almost went until closing time. Ten minutes before closing he quickly ushered us out of the store frantically and left probably a minute after that. I paid $160 when the receipt says $140 flat. Completely unprofessional and deceptive. I recommend going to another store.
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January 2023 by Silva Sauce
Rigo was definitely helpful. But pay attention to the receipt . I got charged taxes 2 times. Once on the phone then ANOTHER when I paid out. Exact same amount tax. Didn't realize until couple days later. One of of my phones he put my old SIM card in the new phone and pocketed my new SIM card and still charged me $21.57 for feature change. Then did all phones separate transactions so he could get taxes on each of them rather than me buying all at once.....Stay Woke people is all I'm saying
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December 2022 by LaShanda Glover
Triny is great! Love my new phone. Made it super easy to upgrade my phone.
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December 2022 by Shanda Glover
Triny is great! Love my new phone. Made it super easy to upgrade my phone.
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December 2022 by Kelly M.
Lombard T-Mobile saved the day after Customer Care via phone had previously screwed things up. The phone rep was incompetent and handled everything wrong, so we took a chance and went to the Lombard store, hoping someone in person could rectify things. Turns out, our issue did have to go back to over-the-phone customer care, but thankfully, T-Mobile specialist, Aqeb Ahmed, saw our frustration and graciously offered to let us place the call from there, and he spoke to the rep once they came on the line. Aqeb explained everything to them, and it all got straightened out. Thank you, Aqeb, for your excellence and stellar customer service. T-Mobile should give you a holiday bonus!
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November 2022 by Fabian Ortiz
Triny the manager was so helpful ! I needed help with my phone and my husbands and she was the sweetest, helped me out to get a free tablet too!! Thanks triny
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November 2022 by Jovan Radjevic
Trini was great, she turned a bad experience from a different Metro location into a positive one! Metro needs more folks like Trini working at their stores.
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November 2022 by Linda Edgeson
Manager , triny made it very fun and easy to upgrade my phone!
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November 2022 by MICHAEL J. MITCHELL
Manager is super helpful. Love this store
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October 2022 by Hector Flores
Love this store! Super helpful. Got my dad a phone and Triny, the manager made the process very fast and easy! Can't wait to switch my line over. Thank metro!
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October 2022 by Bob Barnett
The manager, Triny s was great! Recommending everyone to metro by t mobile
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July 2022 by Laura Toledo
Went in with a few problems and the manager was very professional and kind as always. Answered all my questions and helped me fix my plan. Im surprised to see any bad reviews. Honestly, this store always has the best customer service. Thank you for all your help! I will continue to recommend my friends and family here (:
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July 2022 by Umar Alkhan
I always come to this store whenever I need anything because I know that I’ll be in good hands here. Whether it’s the manager Triny or the handsome young man, they both take the time to understand what the customer needs and helps them choose a product based on that.
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July 2022 by Harmony Barbaccia
Manager is very ignorant and unprofessional. I lost my phone called the Metro 800 number, they said the store could help me by switching my phones and earse the older one. Arrived to the store the manager was unsympathetic and told me she could not help and there would be a charge.
