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January 2024 by TJ Schneider
All the pharmacists are great and the staff is great
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October 2023 by Charles W.
Read more reviews on the Lombard store today . Im hoping thethe store management has changed since i and others have posted truthful poor reviews . I cant see why they would notget rid of the store manager at least . I believe this store is beingrun down for a reason .Why ? i have no idea.
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June 2023 by Harry S.
Very poor customer service especially when I find out that two members of the management staff blatantly lied to me.I ordered two burger patties from their grilling station asked for them to be cooked medium. they were burnt so bad they we no longer round. I never left the store with them. It took them back to the grilling station and it happens that one of the managers just happened to be talking to the cook. They both tried to convince me they are not burnt I rubbed my palm on oner of the burgers and my hand was covered in black soot. The manager said some people like them that way. I asked her if she likes her burgers crunchy and she shook her head feeling insulted.We went up to the customer service desk and her and another manager said with out the receipt they could not refund me. I said the receipt is in the trash can you look it up since it's only been a few minutes and I am a member of they rewards club. They both told me it is impossible for them to look that up which lI found out the next day was a complete lie. The general manager informed me they could have looked it up if they wanted to.
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June 2023 by Tracy G.
I am a musician passing through. I was looking for a place to have a coffee and do some writing, and also pick up healthy snacks. There's a Starbucks inside the store with an absolutely gorgeous seating area. And the grocery store itself is full of healthy options. The store was clean, the 80s jams had me tapping my toes, there's a grand piano in the corner and I'm sorry I didn't get to hear anybody play it. Pretty cool grocery store. I would definitely come back if I were in the area.
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April 2023 by Andrew H.
Decline in quality and care of store has been rapid and noticeable. Specialty food and prepared section has been placed with items simply to occupy the space. It's sad to see this once specialty grocery retailer go downhill.
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January 2023 by Elsie Thomas
Huge, very huge supermarket.
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January 2023 by Nicole D.
I just went to Mariano's to do some shopping and of course the lines were long because there wasn't enough registers open. So I went to self check out with my items. One of those items is a 40 pack of water. So I ask the attendant if there was a scanner or if she could type in the code so I didn't have to lift this very heavy item up. She told me no, no other options. Didn't offer for someone to come help or find another way just said no you have to lift it out of the cart at manage to line up the small bar code while struggling to hold it up. Luckily, I was able to do it but barely. Customer Service at its finest Mariano's!
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January 2023 by Me B.
I am so impressed with this store. Everyone is so helpful and friendly which is how it should be. Everyone knows where the products are and to top it off the have music on Friday evenings
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December 2022 by Khadija M.
Bakery staff was incredibly rude while placing a custom cake order. The two workers begrudgingly took my order which I later called & cancelled and was hung up on in an abrupt manner once I communicated this.
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September 2022 by Zak Rahman
Very helpful staff!
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April 2022 by Francis R.
Always been a fan of Mariano's grocery stores and it was our go to when living in Chicago. Since making the move out to the 'burbs, I'm glad this location isn't too far from our new place. Produce is usually fresher than what you'd find at Jewel and they always seem to have nice clearance deals on items throughout the store. Similar to other Mariano's I've been to in the past, this one does have a bar as well, so you could grab a drink and enjoy while you shop around. That's all I got on this one. 'Til next time, cheers!
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March 2022 by Gina Waise
My experience with the Pharmacy has been great! They are truly caring and helpful. They try and hunt down a med coupon if they can , and make sure to call , or send txt letting you know what’s going on with your medication and approvals. The Pharmacy makes you feel like your more than just a Customer, and that right there is worth coming to a Pharmacy that’s not listed on my card ! ( I have cvs Caremark) .
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January 2022 by Monica C.
My favorite place to shop for groceries! The employees are polite, and helpful. the bonus is on friday night when they have live music! You can have a drink and enjoy while you shop. Its my little escape
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December 2021 by Cassie T.
I moved to IL recently and would only shop at Costco and Jewel Osco, but thankfully I found Mariano's. We don't have Mariano's back where I'm from, but from the outside and first walk around, it felt like a Whole Foods. Mariano's has a small bar with two TV's where you can watch games (so cool), ready to eat food, PLANT SECTION!!!, and more. I was expecting to pay Whole Foods prices but Mariano's is cheaper, surprisingly! Costco is awesome but obviously you'd need to buy in bulk. I've found prices at Mariano's have consistently been cheaper or equal than the items I buy from Jewel Osco. They have a lot of sales so keep an eye out. There is a beauuuutiful plant area with a variety of items: succulents, fiddle leaf figs, tineke, orchids and more. I got so so lucky and found this 5" stromanthe triostar with a lot of variegation!!! Can't forget to mention, the employees here are always so kind and helpful. Thank you. If you need a change up or feeling adventurous, give Mariano's a try for your next grocery trip!
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November 2021 by Rose A.
BEWARE: I Purchased groceries from MARIANO's LOMBARD IL for home delivery. Groceries were never delivered to me so I Called them and They said that the groceries were delivered to a wrong address and that a refund will be forthcoming however it has been two weeks and I still have not received it. Made many phone calls to them and they just keep telling me that it was issued and to wait a couple of days, very upset and still have not received my refund. The amount was charged on 10/20/21 and has not been refunded as of 11/3/21. Very poor customer service kept putting me on hold. Asked to speak with a supervisor and they put me into voicemail. I finally had to file a dispute/claim with my bank in an effort to receive my refund. DO NOT PURCHASE from them or You will regret it If you are entitled to a refund. I will never purchase from them again.
