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March 2024 by Eduardo Rodriguez
This place was better before it opened. Wrong orders, long lines; & they do not accept their website
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March 2024 by GREG KOZIARSKI
Each time I make my order there they are forgetting to put everythingToday I pick up my order did not check the bag, they didint give my 1 chicken
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February 2024 by Silvia Aguilar
Bad service, I ordered 16 pieces and they put everything in a single box in a pile and threw the entrees into the bag, the lids of the coleslaw and mashed potatoes were opened.(Bad attention, I ordered 16 pieces and he put everything in a single box in a pile and threw the entrees into the bag, the lids of the coleslaw and daddy's puree were opened.
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February 2024 by Matt Yarbrough
Tried Popeyes again after a year of abstaining, no real improvements in the food. The order was efficient, timely, and hot. However the staff were entirely too loud behind the counter with their personal yackety- Yack!
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February 2024 by Sam Salaymeh (Spank’ys gyros)
Is the very bad never
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February 2024 by Mondragon Carm
So every time I order from here they mess up my order they never include plasticware and even when you like order the chicken wings they don't flip it in the sauce they literally just doubt it in the sauce it's like they do nothing to show like they care about their brand...
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February 2024 by Mary McCowan
Getting better the kids they d I d have working there were useless now they have adult working with younger people that are polite and on the ball. Thanks for the changeParking: Plenty of parkingKid-friendliness: Plenty of room for children. No play placeWheelchair accessibility: Handicap parking and tables
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February 2024 by Demetrius Triplett
Yes... sometimes I need a little Popeyes in my life. That chicken sandwich is ridiculously good! And the sides ?... yeahhhh... if you know, you know!
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February 2024 by KC
Popeyes sent me a deal in my email for buy 6 wings and get a second 6 wings for $1. I ordered and the wings were old and bruised. I called the popeyes literally 8 times from the number on my receipt which is a Rockford number but to no avail no one answered the phone.I didn't take the food back the same day I took it back the next day because of the distance. When I enter the store the staff at the front was stretching and yawning and didnt speak but did ask how can he help. I asked for a manager and when the manager came to address me he also did not say hello and his countenance was very drab nor did he ask how can he help me. So I told him about me calling the store multiple times with no answer at all and questioned was the number on the receipt the correct number and he said yes and that's all. Then I showed him my food from the day before cuz I didn't eat none of it and he looked at and asked for my receipt. Never addressed the issue of my complaint and said to me how much I paid for the food and thst He could give me something comparable or replaced the wings never offered a refund or an apology for any of my disdain of the food or service at this popeyes. I was hungry so I chose to eat tenders instead of the Buffalo wings. His staff at the front desk made the order and the manager handed me my food with a unempathetic thank you still with no apology. I left without getting either of their names because I was so ready to leave that place and never go back. This is one of the poorest customer service I've ever recieved. Hated it!
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January 2024 by Mark Joyce
If only the service matched the taste of the food. It is very disappointing to place an order, pay for, and then get home only to find that half your meal that you paid for is missing. There is a KFC a few blocks down the road that is equally poor at getting drive thru orders correct. Buyer be ware and check every part of your order before you leave the location. I even had an order screwed up that I went inside the store to order! Ridiculous.
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January 2024 by Heath Harwood
This Popeyes location couldn't put a drive-through order together right to save its life! If I had to estimate, the orders are wrong at this location 50% of the time... and that's putting it conservatively. I've checked the orders, had them be wrong, and be told it wasn't what I ordered... and they begrudgingly fix it because there's a receipt. I had hopes this location wouldn't be worse than KFC down the street; they are vying for first place. I worked in fast food as a teenager and it was the responsibility of the expeditor, cashier, or manager to make sure an order is right; that clearly doesn't happen. At this point you cannot pull away until entire order is checked for accuracy EVERY SINGLE TIME.
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January 2024 by jeff N
Help was nice. Cashier jelpful Food just as should be. No drink lids. Self serve section (drink area, condiments) not stocked even though was slow for our whole visit.
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January 2024 by Mitchll Miller
Good food 12 wing's sweet
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December 2023 by Louis Manzella
This place is full of idiots, who legitimately cannot count. I have never gotten a meal from this restaurant that has gotten my order correct. It’s always short every single time.
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December 2023 by Anthony Gomez
Multiple times I have come here and either sauces or food items were forgotten. Lack of friendliness and willingness to help the customer. A bunch of teenagers who don’t even care about what they are doing, I tried to call the store many times and each time they do not answer. The owner and or manager needs to find employees who want to do their job or at least get on to them.