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May 2024 by Elaine Wielgos
The finest. People to deal with, kind, professional and patient with seniors. ??
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April 2024 by Dina Perkins
Friendly staff. Drive thru service.
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January 2024 by Nick Szymkowiak
Website says drive-thru open until 1pm on Saturdays. I pulled up at 12:30 pm and both lobby and drive-thru were closed.
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September 2023 by Kerry Mescher
I just stopped in the Lockport branch for s check register and Amy and Roseanne gust was so nice helped out with on line banking ! So kind so patient!!!
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July 2023 by Kelly B.
One star because you can't leave ZERO stars, which it should be ZERO. This bank location in Lockport Il and the representive, Jaime, has been the utmost unprofessional with zero regard to customer relationships. Then BMO has a branch manager from Joliet follow up because of my survey BMO sent to me, and I filled out. Her name is Nancy. She reached out to me to follow up only to have her completely ghost me, even after I sent 3 follow-up emails??!! Just another example of the stellar guest services BMO offers. Why bank at BMO, where they treat you like you do not matter, when there are many other bigger, better banking services out there that will value your business. I have been a customer since 2004, and they don't care.
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August 2022 by Alana D'Amico
This is about the 6th terrible experience either my husband or I have had in the last 6 months or fewer. My husband has his own business and we do regular deposits in both our personal and business accounts. However, this location can never seem to understand that patrons may have more than one account. Several times they have even deposited our money in a completely different account altogether. Then, they have the audacity to tell us that we made a mistake. It has gotten to the point where before EVERY deposit I actually tally the dollar denominations, as I did today before this latest debacle. I'm slightly convinced that the cashiers might be trying to pocket the money because, again, this happens quite a bit. When I requested my money back it took quite a long time to gather up, just as it had to even begin the deposit. In fact, 3 other cars were serviced in the time it took the cashier to tell me that I counted my money wrong and that she couldn't be wrong because she ran the money through 2 different machines. After she gave me the money, I noticed that she gave me 3 $5 bills, when I had only given her 2. I immediately assumed that I was being quick changed, so I took the money home to count it against my tally sheet at home. I had to stop at Berkots first. When I got out of the grocery store, I had a missed call from BMO. I couldn't get through calling back the number that called me so I googled the main number and called. The woman who answered knew what I was referring to and told me that the cashier balanced her drawer and was $20 over. I have thought about this a lot, literally every time I have this argument with this location. I usually tend to not leave bad reviews, kind of a "if you dont have anything nice to say, dont say anything at all." But I can not with this location anymore. I now have to drive to the Homer Glen location to do our business because of the sheer incompetence at this location. We never have these issues at Countryside or Homer Glen. I've even told my husband to just pull all of his business and go to Chase.
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August 2022 by Pam B
I had an issue with my checking account, I called the 888 customer service number, they basically blew me off & could not help me. I called my home branch which is Lockport & talked to Jacklyn. I can't be more grateful for her!!! She guided me to who I needed to talk to & figured out what happened in a matter of minutes! The mistake was resolved & everything is good.Thank you Jacklyn!!!
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May 2022 by Logan Eliott
Don't! Friendliness does not equate to competence. Had the worst experience with this entire subsidiary of BMO, it's nothing like the Canadian one. Customer service is terrible and will hang up if they don't know what to do. (COMPANY WIDE) There's no communication between online services and in person services. One person will tell you one thing and another will tell you something else. Worst bank in the world. I've dealt with banks from a multitude of different countries and states; I've never had this much of a headache before. Beware and do your research. They have horrible ratings all over the internet. I wish I would've looked more into the bank before being foolish enough to give them my time. I liked neighborhood banks but this turned me off entirely. Leave your money in the hands of professionals.
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October 2021 by Katie Schuldt
The staff both inside and at the drive thru are always super friendly and helpful! I’ve never encountered any issues doing my banking at this location!
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September 2021 by Lynn Bregar
I have been banking here since before BMO took over. The staff are welcoming and very helpful. It seems clear, though, they are as short staffed as everywhere else. Drive thru banking lines can get very long, particularly on weekends, when only one or two lanes are open. A car in front of me needed a slip, then had to fill out the slip, then fotgot their ID, then sat in their car a good several minutes before pulling away. I don't believe there was anything the tellers could do about this, but if there are no other lanes open, the wait times are going to skyrocket. Hard to provide exceptional service that way. Still, I appreciate having a large and sound banking system like BMO here in town.
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March 2021 by Eric Jansma
Drive thru closed Saturday at 12:15 when its supposed to be open until 1pm. This is not the first time either. If you're not gonna stay open until 1pm then you should change your listed hours of operation
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June 2020 by Nick Gee
I have been doing personal and business banking here for 15 years. I love the staff and the bankers are always very helpful with my business needs. I will be banking here for years to come.
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October 2019 by Althea Plucinski
Terrible drive-up service! Been waiting over ten minutes behind one car. 4 cars behind me, and only one teller. Manager should have camera in their office to see drive-up to staff better. When i left there were 7 cars lined-up, still only one teller.
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December 2018 by GOGERONIMO LIL
I walked in yesterday with a jar of change & they refused to take it... This is a bank ?? Instead they handed me rolls to wrap it up myself. I don't see this bank lasting much longer.... They will steal spare change out of your account though.
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November 2018 by ashley rhodes
The drive up windows are never all open. I have waited behind 2 cars for over 15min on more than 1 occasion. If you deposit cash OR checks into the drive up ATM, they do not clear for 24 hours. If I am depositing cash, it should automatically be available in my account. My paycheck comes from BMO Harris, and I obviously have a BMO account, but my check doesnt clear for 24 hours unless I specify that it gets deposited as "cash". I'm just over having to wait for the money I earned!
