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“Great customer service! Stayed wayyy past closing to help me, Raul was very helpful and took time to explain all the changes on my account after getting a new phone. Haven’t had such genuine and nice service for a long time.”
“My phone has gotten hacked and I’ve been dealing with Matthew and he is very knowledgeable and patient and took me thru everything and the best way to handle this.”
“Customer service at this location was excellent. I had several questions about my account and trying to decide what to do and Gabriel was exceptionally knowledgeable and helpful, thanks so much!”
“I’ve been with T-Mobile for over a year now. Activated here at this location and I refuse to go anywhere else. Jasmine and the whole team here are very very helpful always
Always call me with any promotions T-Mobile Tuesdays etc
You have a customer for life with the service provided here”
“I have worked with the team from BTI for many years and have had a wonderful experience. They are experts at what they do, and I always feel confident that I can rely on their recommendations. The team at BTI is always very friendly and willing to help if I ever have questions or need any technical support. From my experience with them I can say they always go above and beyond to meet your needs. I would highly recommend them to anyone in need of security or telecom services.”
“David and Brenden helped me with my phone , and I was having problems with being out of network. They both helped it going and explained what the problem and fixed the issue. Very nice men 5 Starz!”
“Hands down the best customer service ever!! When I arrived, the manager Julia informed me I was 2nd in line to be helped.I ended up working with Julia, and she helped me through the entire process of trading in old equipment, adjusting our services, and mentioned a fantastic deal if we merged our cell phones to xfinity as well. My husband and I will be doing the cell phone merge asap!!!Thank you to the entire staff at Xfinity in Danada. You all deserve 5 stars!!!!”
“10/10 very good service! I changed my phone and they helped me rescue my contacts. Very friendly. I don't know much about technology and here they treat people with respect. Thank you Sonia.”
“We received amazing service from the store manager Natalia. My family was getting 3 phones exchanged and that requires some time to transfer. We came into the store later in the day not realizing how busy they were and how long it takes but Natalia was so helpful and nice. Answering all of our questions and stayed with us atleast an hour and a half after the store closed to get our phones all set. They went above and beyond for us and that's been our experience with tmobile overall!”
“I’ve been a T-Mobile customer for years with multiple lines, and Jay at the Oakbrook, IL location is by far the best rep I’ve ever dealt with. Originally sent by Costco across the street for a device return, I ended up learning about all the extras T-Mobile offers that other reps never mentioned and got everything everything else taken care of quickly and efficiently. Jay and the Oakbrook location have set a high standard for T-Mobile service. Definitely recommended.”
“LLT Group exceeded my expectations in every aspect of brand strategy!From the initial consultation to the final execution, their team demonstrated unparalleled expertise and dedication. Their insightful analysis of our brand's strengths and weaknesses paved the way for a comprehensive strategy that truly resonated with our target audience. They skillfully crafted a roadmap that not only enhanced our brand's visibility but also positioned us as industry leaders.Their innovative approach and attention to detail ensured that every aspect of our brand's identity was carefully curated, resulting in a cohesive and impactful presence across all channels. Working with LLT Group was a game-changer for our business, and I wholeheartedly recommend their services to anyone looking to elevate their brand to new heights.Five stars all around!”
“Larry Saladin was fantastic. He walked us through everything and made sure everything we knew exactly what we were paying for and how everything worked. 11/10 customer service”
“Want to give a HUGE shout-out to Patrick Cagle for the time he took to get my mother in law all set with a new phone & accessories & transfer her apps from the old phone to the new phone!! Even with a bunch of us waiting out in front of the location before 10 am he was so laid back & welcoming & didn't make us feel rushed!! I'm hoping he gets noticed for EXCELLENT customer service since it's HARD to come by these days!!! Thank you again Patrick - keep up the GREAT work!! We will use this as our go to store going forward!!”
“I have visited this location many times for help configuring internet boxes and troubleshooting AND my cell phone. I have worked with 4 different team members so far, and every single one has been patient, knowledgable, and never left my issues unresolved. I highly recommend this team!”
“I’m very happy Aldo was able to help me out . He was able to quickly set up service on a new phone I bought . Also , they do phone repairs and the quote I received here was much cheaper than the quote from Best Buy . I highly recommend this location for fast and great service ! Thanks again for helping me Aldo !”
“Been T-Mobile customer for so long . Every time I come here Selena always greet me she always so helpful every time I come pay my phone bill I usually asked for Selena she so helpful polite .”
“Had issue with texting on my Samsung Galaxy 22+. Took over 15 min to talk to anyone, and they tried resetting the mobile and swapping the Sim card. Neither worked. I had to reinstall Google messages after I left to resolve the issue.”
“Rogelio helped my daughter and I switch over to T-Mobile. I felt very comfortable leaving the store with how thorough rogelio was with all info given and questions answered! Thanks to Rogelio we will be enjoying our new T-Mobile service and phones!! ?”
“Just received help from Alex and was in and out of the store all within 10 minutes! My SIM card was acting up and he was efficient and kind. I am satisfied with my service and will be coming back!”
“I spent an hour at the store yesterday, and I was greeted by Lauren. I was supremely impressed by her as she established a connect, recommended great offers, provided advice without being pushy, and always with a smile and genuineness. 4 out of the 5 stars are just for her professionalism and rest for the inviting setup of the store.”
“Caleb was absolutely amazing. Helped us out with our phone bill. This is a corporate store. Highly recommended to come to a corporate store. Thank you so much will be back.”
“We came in to upgrade a single phone, and Taya was very patient and did a great job answering all my questions. We ended up trading in two phones and she also told us about the Netflix and other promotions through Verizon.”
“I can't recommend Shadi enough!!! I had been struggling with online ordering and he gave me clear instructions. He answered the phone first ring and walked me step by step with new plans as well as different price options. Made sure I completed the whole application, was patient and made sure the equipment was picked up. Best customer service rep I've ever spoken to, thank you!!You made this process so much easier for me and thanks for being great at your job!!”
“I’m not sure why the low rating. There is plenty of customer service representatives here. You will get instant help. I will never go to another Verizon location again. This store is friendly and gives you fast service.”
“I have been having a problem unlocking a Verizon phone to be used by another carrier. Even though I wasn't a Verizon customer, I was treated very well & with concern for my problem. Even though my problem wasn't solved, I left with a more positive attitude about the problem overall.”
“My second visit to this location and another great experience. Xavier and his colleague Tyler did an exceptional job assisting me with upgrading my family phones and plans. Great service is more rare than ever. Nice job gents!
They answered my questions and offered me options based on my usage and needs. Verizon has been the best cellular service and I don’t ever feel surprised by my bill.”
“From the moment I walked in, I was greeted, and the T-Mobile representative helped me select some accessories for my new phone. It was a great experience. Thank you Eric”
“I recently decided to switch to Verizon from TMobile, at first very excited for the deals and all, but after placing my order there was so many issues, my phone was never delivered, people on the phone sucked, and their best advice was to cancel order because for a new customer I had to come in the store.. at this time, I had regretted my decision to switch from my current company.. decided to give it one more try and went to the store.. Mason was the one to help me, and he did an AMAZING job. After I explained my frustration, he was so nice & he literally placed my order all over, and I walked out with my phone 20 minutes later. AMAZING CUSTOMER SERVICE FROM MASON! If I could give him a thousand stars, I would!!”
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“Vivek —is the guy to see at Glen Ellyn , Illinois, Verizon store. Spent time with us, informed us of promo’s, and friendly. What more can you ask for now a days you. 6/5/2024”