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“We had some changing rental car needs (before, during and upon returning the car). The manager and others working here were extraordinarily helpful, efficient and accommodating. We liked our car (Kia Soul), which met all our needs. The car rental agency is actually inside the Hyatt Regency hotel, which was a little confusing at first.”
“Jorge Muñoz… Excellent Seller recommended 100% and more to all Latin people who are afraid to come to these types of dealers and fear that they will not solve all their doubts!!!”
“The Lombard Enterprise location is our go to place for local car rentals. In the past we used miscellaneous car rentals n the area, but since Jacob has been the manager here we have had amazing service and don't think of going anywhere else. I have an issue with fragrances and somehow he manages every time to provide me with a car that has no air freshener smell. We are waited on quickly and courteously, unlike previous experiences. The cars are in great condition. We are hooked.”
“These guys are fantastic! Pulled up with a car I just bought, the dealer had done nothing about a large scratch and low tire pressures. I was immediately greeted by one of the people in charge and she quickly got someone to check my tires. I mentioned getting a quote for what removing the scratch and instead she tells me they can buff it out right then and there. They did it in minutes and with great care and didn't even charge me a cent! Fantastic experience.”
“WOW! I was in an emergency situation and needed a vehicle quick (like 30 min before closing) due to a work crisis. Zachary was the hero of the day. In less than 45 minutes total - I got a car. Fast, quick, and keys in my hand and on the road. Everything in the end was a success! Thanks to Enterprise in Carol Stream, especially Zachary. I look forward to my next rental because this is where I'm coming back. ⭐️⭐️⭐️⭐️⭐️”
“Had an good experience at Enterprise when I needed a car to rent while mine was having work done. Christopher Doogan was excellent to work with His professionalism and expertise really made the rental experience wonderful. Highly recommend these guys!!”
7:30AM - 5:30PM
540 N Cass Ave, Westmont
Car Rental
“I rented a car for a week. This is my second time renting from this location. Quinton and LaChanae were outstanding and made sure we left satisfied and with a smile on my face! They both have exceptional customer service skills! Quinton’s professional demeanor is outstanding and eager to please! I will definitely return to this location!”
“The employees that work there are always so helpful. They never steer you in the wrong direction. They’re always willing to go the extra mile in making sure the vehicle you chose is right for your needs. I will continue to go them for my future needs in rentals”
“I highly recommend this location! Mr. Ben was very accommodating and professional. All his staff were friendly, and very helpful! I definitely would love to use this location again!”
“I rented a car from the Lombard branch last month and Vickie and her team did an excellent job. The car was clean both inside and out and the everyone was friendly and professional. Thank you!”
“I have rented with Enterprise at several locations and the employees at North Elmhurst are always so courteous, knowledgeable, and helpful! Highly recommend them!!!”
“This was my very first time renting a car from here and I’m very impressed and very happy.The service was a 10/10 and they were extremely nice.I recommend this company if you ever want to rent a car 10/10.”
“I recently had the opportunity to rent a minivan from Enterprise for my bachelor party weekend. The car was excellent. It got me to and from Nashville and a bunch of stops in between without any issues. Both Ian when I was checking in and Julian when I was checking out did a fantastic job along with everybody else who made it happen. I would be happy to rent a car from this location again. Great work, y’all.”
“Had a great experience with staff and rental process at this location. Chris (manager) went above and beyond with his communication and customer service. He was responsive and the vehicle i received was exactly what i booked a large SUV AWD (Suburban). His team that checked me in were also very polite and happy. They kept things very simple and easy - everything from booking, pickup and drop off. Thank you for making the travel logistics of my vacation painless.”
“I was not happy with the change out of the vehical. The agent did explain why, but the vehicle was not my favorite. The agent was very patient, polite and helpful. I would rent from Avis again.”
7:30AM - 5:30PM
404 Roosevelt Rd, Glen Ellyn
Car Rental
“Great service when I needed help in a pinch. Check-in was great, and Jonathon gave me his card in case I needed help when I had little margin for error. His car says Trainee but he was a pro. My return team on Monday was also great, including a smart intern. This experience made me want to go exclusively Enterprise for rentals.”
“I wish all the other enterprise rental car companies were as professional, courteous and respectful as this one!
This is now my go to rental spot. I give all their employees kudos for being compassionate.”
“As a long time customer and frequent user for work and personal use, this branch is easily the best enterprise team I’ve ever dealt with. Patrick and Derek are awesome and always professional! Couldn’t ask for a better rental experience. Consistently exceeding expectations and going the extra mile for their customers.”
“5-Star experience working with Eddie. He went far above and beyond to help us get the equipment we needed AND solve an extra problem that threatened to strand us and ruin our move. Also, he was super nice. Hope Budget recognizes this guy.”
7:30AM - 5:30PM
504 Illinois Rte 59, Naperville
Car Rental
“Mariah and Brendan were magnificent! Was renting the car through my insurance. They were prompt to drop it off after calliber confirmed I was there. The first car I rented was not working out for my needs and I called and Brendan was so helpful. They set me up with an awesome car I got to enjoy for the week.”
“Eddie is amazing and the rest of the staff has been amazing help. What people don’t understand is that the car rental industry is extremely volatile and there are no guarantees, but workers do what they can with what they have. It just so happens that this location has more than enough to supply great customer satisfaction!!!”
“They are always well stocked with cars. The staff are super friendly, and the service is impeccable. My favorite car rental location by far. Great location and easy to get to off of Ogden.”
“We actually went to TS SPECIALISTS which is located in front of Hayes. We will not take our car anywhere else. The mechanics know what they're doing and treat customers with respect. Try them before you go anywhere else.”
“EDIT: Ali left and is no longer working there which is a bummer! He'll be missed.
Having had bad experiences with other car rental companies, I recently rented a car and was fortunate enough to be assisted by Ali, whose service exceeded my expectations from start to finish. He ensured that the entire rental process was clear and stress-free. Ali’s nature made it easy to feel confident in the car rental process, which was much appreciated as I’m not a frequent renter.
Partway through my trip, I experienced a minor issue with the initial car(a Kia Sorento). I called Ali, and he responded with remarkable understanding and speed. Without any hassle, he arranged a replacement vehicle for me(Jeep Cherokee), ensuring it was a step up from the original car. Ali’s approach to customer satisfaction turned a potential inconvenience into a smooth and positive experience.
When it came time to return the car, Ali once again provided exceptional service. Ali’s level of service was truly refreshing, and I would highly recommend him to anyone in need of a rental car.”
“Ask for SADAF at this Budget location...You will not regret it. She was wonderfully patient and professional, and made the process of obtaining a rental car affordable and efficient. The rental car was high-end, and we were treated with the utmost respect...BRAVA!!!”
“I had a great experience, Vickie was super nice and very accommodating. Probably the best car rental experiences I’ve had. She got me the best price she could and treated us very well. Would highly recommend to rent a car from her.”
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“I travel for a living and it's hard to find reliable rental car locations that never let me down. I can say with absolute confidence that this is the greatest Avis I've ever been to -- and I now rent here weekly for work. Joffrey goes WAY above and beyond to accommodate customers... undoubtedly one of the hardest working people I've ever encountered. This Avis location has a great fleet of cars; very well taken care of. Other Avis spots have ripped me off or dropped the ball on quality, but Joffrey keeps it transparent, honest and you can tell he genuinely values his customers. This is one of the FEW locations that actually has a local human answer the phone, instead of being sent to a call center overseas or to a corporate hotline.
*I am looking at these old reviews (presumably before he took over) and was surprised to see the Karen complaints. Maybe these people don't fully understand how rental car companies operate. I dunno. But you won't regret renting here, I'll guarantee you that.”