-
March 2024 by Evan Elia
It’s a great service ?????
-
March 2024 by Falia thomas
The only Starbucks I go to where I'm paying $8 for ice. I ordered a venti lavender matcha less than 10 sips and it's finished. It never fails with this location they fill the cup with ice
-
February 2024 by Lenora Segura
I love this Starbucks on Touhy! They always get my order right, it’s so clean and peaceful in here AND the amazing barista Danica was so kind - she gave me my drink in a size up! Their customer service is amazing here and they work really hard because they’re on it! I love this location ??
-
January 2024 by sandy N
The worst customer service especially from the new
-
January 2024 by sandra martinez
I have been at the Starbucks on Touhy Ave. in Skokie twice lately and the cashier is talking with her coworkers, having fun and completely ignoring me at the counter while I waited patiently until they are done with their nonsense and ask for my order. At one point one is waving at the parking lot area to talk to a coworker coming to the store. All while I am waiting. No tips both times from me. These are very young girls who have no idea what customer service really is. Managers, please train them properly. I have daughters that age who work in retail companies and don't ignore their customers. Please acknowledge your customers right away. I am spending my money from now on at my local Starbucks.
-
December 2023 by Victoria Knighton
Tried to discuss w customer service first to resolve this issue but they were no help (chat and speaking to actual human on the phone). Went through the drive thru today and barista was unfriendly then gives the wrong order (some sort of latte) in the correctly labeled cup but it was for sure not the gingerbread chai that I ordered. Unfortunately, we were headed to an appointment and unable to turn back when we realized the mistake. This is the third Starbucks I’ve had an issue w lately where they are rude and can’t get the order, yet the drink is expensive and they expect a tip. Sticking to local coffee shops from now on.
-
October 2023 by Moses S
I use to go here because its on my way to work but not anymore. Recently the drinks have been terrible!! Either new untrained folks or folks who are sick of their job and dont care. Im going to the starbucks by marianos from now on. I gave this locatipn 3 chances and they sucked every time.
-
October 2023 by Angel Anderson
I usually don’t have a problem with this location but this morning I go and order a pumpkin spice latte and Nancy tells me to give her a second, then comes,back and proceeds to ring me up for a regular latte adding all the things that already come with a pumpkin spice latte, when I told her I want a pumpkin spice latte she yells and says it’s not on the menu, so I left and told her I refuse to pay 4 extra dollars for a coffee I get on a regular that I pay less than what she was trying to charge at the moment very disappointed.
-
September 2023 by Angelique Gwinn
Stopped in to meet a friend for coffee! Saw another patron there I should’ve said hello too, he sure seemed interested.
-
August 2023 by R3N
First pumpkin ? pie latte of the season & first time sitting in a coffee shop since quarantine. Definitely made my weekend, that little bit of fall I was missing. Besides I have been pretty good at making coffee at home. There’s something special when someone makes it for you. Thank you Starbucks Peeps!
-
July 2023 by Heather B.
Service: 7:45am and no one in line. Quick ordering. Barista was matter of fact. Business as usual.Ambiance: A little cold or vacant. The building echos (every metal banging sound can be heard) and can't hear the music unless seated by the wall. There's enough seating, if it gets busy they might need more and there is a little room. No artwork, and the ceilings are tall with modern lighting. It could use a couple larger paintings. Food: Typical Starbucks food.
-
July 2023 by Spiro Houmpavlis
I like the milk there and could I buy ten blueberry muffins at once.
-
June 2023 by Mahbub Choudhury
I don’t complain a lot considering how often I go out. However this is probably one of the worst Starbucks I’ve experienced. Went yesterday and ordered a brown sugar iced shaken espresso with sweet cream cold foam on top. I get this everywhere else and have a small layer of sweet cream. I got only a drizzle on top at this location. I didn’t want to be a Karen or waste it so I made myself drink it. I went back later to order it again and give them another chance. Matthew seemed really kind and I got the same drink but asked for extra sweet cream cold foam this time. Also got two impossible breakfast sandwiches. The “extra” sweet cream was still less than any other location’s regular amount. The breakfast sandwiches were poorly put together and sticking to the inside of the bag. I went back around in the drive thru and asked for some extra sweet cream cold foam to add to my drink. They gave a small cup of it which was way more than enough this time but I was charged for it again which I feel like I shouldn’t have been. Went again today and got the same drink hoping it was just an off day for them. Same thing again. I don’t like wasting but I only drank half and dumped it this time. They also take a bit more time here than other locations which is surprising considering everything looked rushed. Went to the location on Touhy and McCormick and they made it perfectly without me having to ask for extra or anything.
-
June 2023 by Zenaida Mariscal
Love this place! Usually get my coffee here before heading off to work. I order ahead so the wait isn’t long but early in the morning it usually isn’t busy. Staff is very nice as well!
-
June 2023 by Emre Güzeldere
I get my coffee from here every day. Honestly, I am not quite sure what is going on with the service at this Starbucks. There are a few things I'd like to point out:1. Older gentleman barista working up front is extremely rude, and doesn't really care about the impression he leaves on customers.2. Service is usually extremely slow, I feel like there is a high circulation of new staff that are inadequately trained for the job.3. It's now summer and people would like to drink their coffees outside. The tables are a HOT MESS and could really use a cleaning. Also, last summer there was a garbage can outside, they have not put it back out.