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9:30AM - 5:30PM
3215 W Lawrence Ave, Chicago
Mailbox Centers
“I walk pass this place, almost everyday, I needed storage and Ian went above and beyond to help me get a storage room that would fit my things at a great rate, place is very clean and the have cameras everywhere, even another customer that Ian was helping also said this place is great. I DO RECOMMEND Honore Storage at 3215 W. Lawrence and make sure you ask for Ian”
“Mohamed provided a quick and courteous service by helping me with my shipments and answered all my questions. Excellent and friendly service. Highly recommended.”
“I’m impressed with the overall experience here. I’m looking for a good long-term storage place, a Matthew was extremely customer-oriented, responsive and helpful—a big part of why I chose them. Very accommodating and reasonably priced. Clean and secure. Maureen”
“I have used The UPS Store #3571 at 910 W. Van Buren in Chicago for auction purchases at Wright and Hindman Auction Houses on numerous occasions. They are total professionals. Juan, Julie and the staff are top notch for your packing/shipping needs. They make it SEEMLESS.”
“I went in to set up a mailbox & had a great experience working with Bob. He was very friendly & took his time explaining the process to me. As an anxious individual, I really appreciated his calm demeanor. I'm so glad I chose this location.”
“PHENOMENAL!! Every time I walk into this particular UPS, the customer service is stellar. From Stephan (the manager) to every other employee I've interacted with (especially xxx whose name I'll add once I ask him for it), I always leave the store feeling better than I did walking into it. Somehow the guys are never frazzled, no matter how long the line is, which is impressive. They're genuinely helpful, friendly, and knowledgeable about UPS services. In fact, they've made such a good impression on me (over several visits to this store) that I now go out of my way to bring them business. They have a legit good reputation around here because their customer service is leaps and bounds above the norm in today's society. HUGE kudos to Stephan and his entire team - thank you for all you do to bring the art of excellent customer service back to the Chi!”
“Brianna Lloyd and Eli were so helpful when I came into the UPS store at 917 W Washington BLvd in Chicago yesterday. I came in at 5:59 pm needing a document notarized and didn't realize the service ended at 6. They were able to work together to get this completed swiftly for me so that I didn't have to come back the following day. I was so grateful for the excellent customer service and quick help when I really needed it!! Thank you Brianna Eli and Lloyd for your help yesterday”
“Christina was fantastic! Service was extraordinary. Very knowledgeable and honest regarding my best options. And I just felt good about the customer service and my experience overall. She had answers any and all questions I had, and even offered helpful advice. This was NOT unappreciated. Thank uou, I will definitely return for any future needs.”
“I love this store. ALL the workers are friendly. They speak and constantly looking up to see who is next in line. I love it there is constant movement so no one is not working. My favorite person is Alvin, Tammika George, Veronica, and Luis. Very Helpful All the time.
Keep those smiles going.”
“This UPS store is amazing! The team here helped me so much to notarize my documents. I cant express enough gratitude with all of their help! Thank you so much, and many blessings to u all ?”
“Update: I received a phone call from the owner of this store and he was very polite. He explained to me why I was billed the amount that I was and took responsibility for staff not communicating the full price during the transaction(full price meaning shipping, pickup fee, materials, etc.)He apologized and even refunded me the charge. He also ensured me he would council the employee I spoke to initially when I called to resolve this issue. He also said they would use this as a learning opportunity to change processes to ensure this does happen again to another customer.I really appreciate that he listened to my concerns and showed empathy for the situation, instead of having a mocking/smirking attitude of "oh well, don't care" like I received from the other person I spoke to.I have updated this review to a 5 star based on my interaction with this gentleman, and because the interaction I had with a single employee does not translate to the entire business being bad.Previous review, leaving for context for update above⬆️:The below was an interaction with a UPS rep and a single employee of this store.This store(through a UPS rep I contacted at instruction from BWI) quoted me $14.27 to mail a lost item from the BWI airport to my house in Florida. Once I provided payment info they billed me $33.84. I called and spoke to an individual at the store who claimed there was a $10 shipping fee and the 8"x12" bubble mailer was $7 and some change. That still does not add up. I told him this was fraudulent and he denied that and said "Naw I mean not really". The package says I was charged for a 3lb package weight. The USB drive is 1.07oz and even with the bubble mailer it came in it was under 1/10 of a lb.If you are quoted a price and billed almost double the amount quoted that is fraud. You did not bother to disclose any other fees and did not send me an itemized invoice showing what those charges were for. When I called your employee was rude like I was wrong for questioning the increased amount.”
“Went to this store to print a couple things off my phone. I’m not the best with technology and Sara was so kind and incredibly patient and helpful with everything! I’ve been to many UPS stores and she is by far the nicest and most helpful employee I’ve met!”
10:00 AM - 6:00 PM
101 North Wacker Drive, Chicago
Mailbox Centers
“Never want to make you wait. What a great team there. Needed to go return some Amazon returns. Which I'm sure they get a million of and can be annoyed with. But nope, every time smiling having a good time. Got to love it. Thanks for all you do, I sure appreciate your help!”
8:30AM - 5:30PM
730 W Lake St, Chicago
Mailbox Centers
“I'll soon be purchasing a storage unit here, but wanted to comment on how helpful and inviting the staff was when I had questions to ask. Top notch customer service.”
9AM - 7:30PM
4740 N Cumberland Ave, Chicago
Mailbox Centers
“Alexis was fantastic! Im only in town for a convention and I had to leave the hotel and get some boxes packed and shipped before my flight home. I was in and out of the UPS store in a matter of minutes thanks to Alexis! She helped me ship a large awkwardly shaped thing lol and was super helpful and professional doing it. Made this whole annoying process seamless and not annoying?”
“Great store! Very nice and well kept. Printed a bunch of posters and got great help. There used to be a UPS store on Devon and it was terrible - it’s so great to have a good UPS back in the neighborhood!”
“This UPS location provides the most exceptional customer service of any location I've visited. Rhee (as well as all of the staff) consistently go above and beyond - even when the task is as simple as a quick drop-off. My favorite errand to run is to this UPS location. It's a level of kindness that isn't necessary, but wow, is it appreciated! Huge thanks to all of these employees for continuously making us smile. Who knew that shipping and returns could be so fun!?”
8:30AM - 5:30PM
429 W Ohio St, Chicago
Mailbox Centers
“Gordana at the river north location was beyond exceptional. Hands down best customer service on earth. Thank you, Gordana for helping me select a storage size that fits my needs and for being so kind and helpful!!”
“They helped me return my Verizon Fios devices that I bring with me out of state when moving. Local Verizon stores don't accept them due to no Fios service in the state of Illinois, I'm so glad I found this place. The service is quick and professional, love it.”
“Matthew and Leo who run the store have gone above and beyond to help me with all I’ve needed. They are the most amazing kind and attentive gentlemen I’ve ever encountered at a UPS store. This is the only store I go to now for the last 8 years. If I could, I would give them a raise and bonus for just there knowledge and willingness to help out with whatever the customer needs!!!”
“Dan and the rest of the staff are seriously profound. I love how easy and straightforward doing business at this location is and I look forward to my next trip to my local UPS store (:”
“I've used this service for about a year now. It's so easy that any new mail gets loaded into my app. If I want it opened and scanned, they do it. If I want something forwarded, I just give the address where it needs to go. It's really a life safer.”
9AM - 6PM
1440 W Taylor St, Chicago
Mailbox Centers
“The woman who owns this business is super super super nice and patient. I came in to get a something packaged up from the Italian market next door and other stuff. I would have had her ship it out but I needed to use brown which she does not have as an option. She directed me to walk east down the block to the brown store. Her boxing and packaging prices seem to be more economical than the brown stores and Fdx Office. I would support her business again if I happen to be back in Chicago. Personally I prefer to patronize small business owners.”
“I absolutely love this location. Everyone working here is always friendly and extremely helpful and Connor makes you feel like family, you can see he really goes the extra mile to take care of his customers.”
“not even joking when I said I was in AND out in 30 seconds — shoutout to michael, whose customer service superpower is “friendliness,” for taking care of everything with expeditious speed and genuine kindness!!!”
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“I recently had a poor experience with the Amazon drop off center and came by this UPS location to complete an order. Andrew was great, knowledgeable, and provided some additional helpful tips for shipping/delivery.
Thanks again Andrew for your kindness!!”