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October 2023 by Dan
Family owned by good people.
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September 2023 by Ervin Thomas
Each time I've picked up or returned vehicles, it's been efficient and professionally handled by the staff. Keep up the good work!
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September 2023 by Andrew Roberts
I went to pick up my rental car this morning from this Avis location. Upon arrival myself & 2 other gentleman were informed that although we had made reservations there were no cars available for any of us. No other options were provided we were just informed that we were out of luck. I immediately book an SUV through the Enterprise app., took an Uber to the New Center location and had an SUV & was on my way in less than 10 minutes. I usually go through Enterprise but choose Avis because it was very close to my home. Will not make that mistake again! Enterprise has always been professional & never had any issues with enough vehicles (even if it’s last minute).
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August 2023 by Vuksan Bulatovic (DR.V)
In and out very professional thank you for your service
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March 2023 by Bryan Adams
Deidre Richardson handled everything so well. I recommend this location to everybody
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January 2023 by Ray Koukari III
GREAT service and support at this AVIS. I needed a rental as my car was in the shop, and the people at Avis hooked me up with a nice upgrade, which was a smooth ride all week! Really appreciate it! Very friendly, very easy to work with. Only issue now is my wife wants that car! It was too nice! THANK YOU!
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October 2022 by Taylor Montross
I prefer to never have to leave a review. Especially because in this case I hope the review I am about to leave does not reflect on Avis as a whole, which I prefer as a car rental company, but solely this location, and specifically two employees.The moral of the story is definitely avoid this location to save you’re self the trouble.They use profanities when speaking to their customers, and refused service, then ordered an Avis preferred member with a reservation at the location to leave the building.Until they are hiring competent employees at this particular establishment you should stay away from it at all costs.
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October 2022 by Zach Baronner
DO NOT RENT FROM HERE. Avis should be ashamed to even have their brand associated with the people that work here. Deidra and the man who works in the garage could not have been any ruder, unprofessional, or disrespectful to me.I booked my rental through my company’s travel department and upon arrival to this location Deidra told me that she “didn’t feel comfortable” renting me a vehicle because my ID did not match my home address (I just moved to the area from another state). I understood her hesitancy and got on the phone with an agent from my company to ensure I was the person getting the car. Deidra was immediately rude to her and did not even try to be open to what she was saying. At this time, a man came in from the garage and assumed the “intimidator” role and was aggressive for some reason and was saying to me that people steal cars from them and they weren’t falling for my scam. I showed them the confirmation email and my AVIS Wizard app showing the details of my reservation. They refused to give me a car. They both then made me leave the building (the man using profanities that were uncalled for) to stand in the cold waiting for my Uber to the Ohare location where I would get a car. The man then stood by the door staring me down for the 10 minutes as I waited. I went to that Avis location and had NO issues. Please rent a car from any other location besides this one. They do not deserve anyones business and you will just be wasting your time since they may not even give you a vehicle when you get there. Wish I could give them 0/5 stars truthfully it was the worst customer experience I’ve ever had.
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September 2022 by Stephanie Tso
Love this location! Have been coming here for years and have always had a great experience. Friendly service—D. is the best!
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September 2022 by Anh Duong
For anyone looking to rent a vehicle from this location, PLEASE JUST CALL THEM DIRECTLY. Do not, I repeat, DO NOT book anything online. Call and confirm they even have cars available. I wasted time and money getting all of the way to this location with a CONFIRMED reservation just to be told later that they don’t have any cars available. The entire experience was so off putting and got worse over time. Here is what went down: I got dropped off at this place, the lady at the counter asked for my drivers license and a credit card (at this moment, they literally had one car left to rent). Not even a minute later, another customer rolls up in a cab and outside, the assumed owner pretty much yelled at her (though he and the receptionist would say “he just talks loud”), that they don’t have any cars and she should not let her cab go. He’s out there yelling at her, she’s yelling back asking why he’s getting loud and she’s getting upset because they told her over the phone they have a car for her but is telling her now that they don’t. Meanwhile, I’m still inside thinking we are continuing the check in process.Turns out, SHE is the one this last rental car belongs to. They give me back my cards without much explanation. Apologizes to the other customer, saying that they got the wrong person (me). The lady calls another location to ask about available cars while checking in this other person. She tells me no one else has anything and that’s it. Nothing else more. No explanation for what could have possibly been the reason for such a mistake. No reason given for the miscommunication. No suggestions for alternative options. Not even a basic, generic apology - which was the last thing I was even looking for at this point. I was left waiting there confused and straight up ignored and without any acknowledgment from this team, I just left.Maybe this was a one off considering their previous positive, albeit minimal, Google reviews but go read their multiple Yelp reviews. This is not a first. I don’t write bad reviews but the entire experience warranted a fair warning for future customers.
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August 2022 by Ben Schlarman
Fantastic helpful friendly service. Very impressed.
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May 2022 by Don S
Friendly staff and very clean place! Also convenient and timely. The Lady got me a car for our vacation and on our way in 10 mins. explained everything including how to use the ezpass. Awesome customer service.