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March 2024 by Dan Bailey
Silvia was great went in with my aunt who needed help with getting a new phone she made the whole process easy great service
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February 2024 by Daniel Robinson
Incompetent. Sent me home with devices without sim cards. Extraordinarily slow service in store in an attempt to get corrected. Ultimately left after over 30 minutes of waiting.Vernon Hills store fixed everything.
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February 2024 by Kaijie Wu
Been there twice, once for my tablet line and once for my family cell plan. Each time they have provided great service.
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February 2024 by Zeeshan Ali
Good experience working with Karina, smooth transition from one service to T-Mobile. Overall satisfactory visit.
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November 2023 by Gabriella Abbate
This location has fantastic customer service. I was helped by Mikee B with an phone upgrade I needed. She ran all the numbers for me and explained everything thoroughly while prioritizing my interests and needs as the customer and offering some great deals and promotions that would give me the best overall plan. Will be back to the Buffalo Grove store.
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November 2023 by Yury Shapiro
Who's working in the store are unbelievable GREAT young fellows!!! God bless them and manager Tom = who created this warm atmosphere!!! It's not easy location = a lot of older people and a lot of people Who's first language isn't English!!! God bless this team!!!
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November 2023 by Alvin Varghese
Family had an easy time upgrade our phones this holiday. Nice lady named Lorena Renteria helped us manage the app and get the needed accessories.
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November 2023 by Andrew Peterson
I bought a new phone here on November 15th. The staff is very helpful and efficient. I recommend this location.
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October 2023 by Jefy Shat-Lang
This place probably has the worst management I’ve ever seen in my life. Waste of time, just go to the store in Northbrook it’s ways ahead of this catastrophic nonsense of a store they call. Also these 5 star reviews need to get taken away because they are fake and falsify information for a store that’s in shambles.
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October 2023 by James Searson
This was the second locationAfter the first location says their system was down I waited 10 minutes and a woman said I was next then I waited another 15 minutes and another wwoman said it will be 20 minutes said said
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October 2023 by Demetria Analitis
Very dissatisfied with my experience at this location. I went in to purchase a new Iphone and trade-in my current Iphone. The person assisting me forgot to include the trade-in on the transaction but told me there would be no issues. 2 days later, I came in with the trade-in and there was in fact an issue, I waited about 2 hours for them to "resolve" the issue. Fast forward 2 months later, I have been on with customer service 2 times for an hour each time to get the trade-in credit on my bill. If only the transaction was done correctly, I could have saved so much time.
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October 2023 by Davis
Initially, I was discouraged from going to this location by all the bad reviews. Thus, I ended up going to the Wheeling store located on Weiland and Lake Cook Rd. However, because their wifi was slow (per the store employee, Carlos), he told me to go to the Buffalo Grove location where I could be assisted.And I was glad that I did. As soon as I walked into the Buffalo Grove store, I was greeted. If I remember correctly, it was almost 7:00PM, and there were 3 groups of customers being helped and 1 customer in queue. And there were 3 employees. I only had to wait five minutes before being helped by Mikee. She gave me an option of transferring data from my old phone to my new phone via wifi or wire. (Why didn't Carlos at the Wheeling store offer the wire transfer option and just said their wifi wasn't working??)By the time that the data transfer was done, Mikee had already left, but there were two other employees including the manager who were at the store (to whom I could approach if there was anything wrong with the transfer). I believe I walked out of the store around 7:35PM, thanking the remaining two employees. I didn't get to thank Mikee, so thank you so much, Mikee for your help!
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October 2023 by Mark Wallace
Outstanding Service from T-Mobile and definitely Recommend them for all your Cell phone Internet needs plus more !!!
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July 2023 by TATTI
Awful service. Waited for more than an hour on July 30 2023, stuff was just sitting in a back room all the time.
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June 2023 by gigi ngala
The courteous reps really know thier stuff but they are understaffed and there is a long wait.
