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“Can’t say enough good things about this place. Mac was awesome, so friendly and ready with tasty beverages throughout the day. Plenty of space, quiet, and fantastic prices. My wife and I worked there all day long to give my parents and the grandkids some time together. We will absolutely return without any hesitation!”
“Thank you Elizabeth! This was the best shipping experience I have experienced!! Never thought I'd be writing a review about the UPS store...but here I am! Elizabeth went so very far out of her way to help me and a friend ship out an odd item. To say my expectations were exceeded is an understatement. BEST!”
“As a young adult, I remember my mom sending me packages filled with great items, and I knew I was receiving something terrific when I saw the label was from Lake Forest Pack and Ship. I am older now, and mom recently passed away, so I needed to send a few valuables to my home in Georgia. Michael at LF Pack and Ship took the best care of me and the items. Everything (oil paintings, crystal, picture frames) arrived safely, in perfect condition, and early (thank you, FedEx ground)!”
“The Highland Park UPS Store went to great lengths to help us out a few weeks ago! We had a problem with our order that was entirely OUR fault, and the manager worked with us over several days, several emails, and several phone calls to help us resolve the problem. Again, the issue was our fault and not theirs! Such impressive customer care! Thank you!”
“My go to place to drop Amazon returns. First time I needed to pack myself and didn't realize. They took care of it for me and let me know what to look for next time. Much appreciated!”
“I went to store on Dundee Road yesterday to return Dyson vacuum with printed barcode. The kid, told me that that barcode was wrong. I called Dyson and asked the right barcode or return label. They emailed me. And I asked the kid if I can return the vacuum. He said, I have to print it. I was like can you just scan or print. He said NO. I left and went to Glenview Store. Asked the same thing. This time worker offered me to print barcode and label. And finally I was able to return the vacuum. I didn’t have to visit two store to do same thing. I didn’t even asked something that they can not do. Please do not spend people time and effort. Don’t t go to Dundee Store go to any Glenview Store. They are way more helpful and best customer service. Thanks to The Ups Store #2157 !!!”
“Shipped some music equipment and they were very accommodating, super friendly and funny. I have never experienced this at a UPS store. I came with my items pre packaged so the process was very smooth. The owner is super cool too. If I’m ever in the area again , this will be my go to spot.”
“I needed a virtual office space and a physical address for my business and I am so lucky to have found the Intelligent Office. The staff is welcoming, friendly , and hard-working. They let you have after hour access to the facility which is great for me because this is when my clients are most interested in meeting with me.”
“I’ve been into this store only a few times, but each time I’ve gotten in and out quickly and without a problem. The staff there is great! Quick and efficient. Most recently, Atari, the employee who assisted me, she was so wonderful and helpful. She assisted me with printing labels and finding old thrown out boxes that I could use to complete my returns. She definitely saved me a second trip to the store and a lot of hassle. She is definitely a lovely woman. Thank you so much to Atari! Great customer service and I hope she and everyone reads this. I told her I’d write a review and I’m sticking to my word. -Matt????”
“Just had the best customer service experience at this location today! The customer service was above and beyond. After going to the post office and being treated horribly, coming to this UPS store was the breath of fresh air I needed to turn my day around. :) Thanks for your help with all my packages!”
8:30AM - 7PM
2033 N Milwaukee Ave, Riverwoods
Mailbox Centers
“I love this store! There’s nothing they won’t ship! They’re helpful and will pack things up for you when you don’t have the boxes or time! Manny and his group are the best and they get you in and out fast!”
“I have been using this store for four years now. I am leaving this review because I was surprised to find that they only had a rating of 2.8 stars. I have always received top-notch service from them. Although I do agree that $6 for a single box is quite expensive, the experience has always been perfect and the service excellent.”
“I recently had a situation where a package was received damaged after shipping from this location ( UPS Fault...not staff here) . I didn't think there was anything that could be done but mentioned it to the team at this location anyway. They said they would look into it and I forgot to call them back to ask if anything was actually done. To my surprise I received a phone call that the problem was resolved and compensation given. This was so unexpected, they followed through and are always so nice and helpful! Great staff!”
“Super cool people working there!Had the wrong address on a package I was trying to send and they sent it back to me. Had to take it back to have them ship to the right address and the guy gave me a good discount.Super friendly and awesome!”
“I would like to thank Akash, he is very helpful. I sent one package to India and it delayed, Akash did multiple calls to head office and helped to reach soon. Thank you Akash and keep doing good work.”
8:30AM - 7PM
2720 Dundee Rd, Northbrook
Mailbox Centers
“The team at this location is the BEST!! Most of the Ups stores have kind employees but Griffin I. and Sunny P. are outstanding, very professional, communicative, and gentle. I needed help with a label and Griffin was very patient and efficient. It's a pleasure visiting this UPS store, with such a great team. Thank you!”
“The girl that works here is so sweet and kind. She is always doing a great job whenever the lobby fills up and she has to deal with several people at once. I commend her for remaining cool, calm, and collected while maintaining the business during peaks.”
“Amazing service!!! I needed to notarize a document with two witnesses that I didn't have, and UPS staff helped me with that. Really nice and friendly people. Thank you!”
“The female associate saw when I existed the car with a box and she proceeded to walk to the door to assist me with the box. I was truly surprised at her ability to see my struggle with beingThe female staff saw when I existed the car with a box and she proceeded to walk to the door to assist me with the box. I was truly surprised at her ability to see my struggle and being willing to excuse herself from her customer to assist me with the box. She was a blessing.”
“Customer service rep. Tom who helped me was Great! There were a lot of other customers coming in at like 6/6:30pm and he was able to help everyone- including myself! Professional and kind. Gave me a suggestion and helped me figure out how to print! It seemed the other customers were happy too- thank you for being kind and very hard working!!”
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“This is a wonderful store. The owners are super cool. Super chill. They’re open on Sundays. I had large packages that were wet and they took them with smiles. Definitely come here for all of your mailing needs.”