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October 2023 by Bonnie T.
My review is for the pharmacy. This is the worst pharmacy I've ever encountered. Just this week I spent 30 minutes in the drive thru only to drive away. I came back and was told my meds weren't ready. As I pulled away I got a text that they were ready. Went back to pick up and one of them was only filled with 27 of the 90 pills it was supposed to have. How does a pharmacy mess up this bad??!?
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September 2023 by PawelR
Pharmacy is always ready and polite, sometimes there is a line. Store staff very polite and helpful. Freezers are on a different level, all mixed up products and prices.
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June 2023 by Arthur K.
was unfortunate enough to have to engage with 2 staff who were equally as unpleasant as each other. So disappointing that I created an account to review them.
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December 2022 by Saira S
Worst pharmcy I can ever imagine.
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November 2022 by Brian Reiff
The worst of the worst for pharmacies. Not only does the app not work well, but good luck trying to get them on the phone. I've been on hold several times and the average time is 18 minutes before I get disconnected. Short staffed and apparently could care less.
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November 2022 by Mike C.
How could this store be any worse. Called pharmacy after a Dr RX was delayed as they needed Dr's approval. Well, this is how they got the RX in the first place. Then every 15 secs the recording apologizes. Insanity. Simple the worst of the worst. Been on hold now 15 minutes.
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September 2022 by Sarah A.
Disappointed in my neighborhood Walgreen's. Some of the people working in the store are nice, welcoming, and knowledgeable. The store of course has all the essentials and is usually well-stocked no matter what time you go. The pharmacy on the other hand--*shudder*. The staff are few and usually unfriendly. I've had multiple appointments scheduled online here--filled out paperwork beforehand and everything, but they NEVER see the appointment on their list. As a result, I have to fill out the same paperwork again and wait a while. Advice: If you have a vaccine appointment (which should in theory take 5-10 minutes), allow yourself at least an hour or change locations. At other locations, notably Mundelein (Lake St.), this doesn't seem to be a problem.
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May 2022 by Ashly S.
This is the absolute worst pharmacy I have ever been to. Customer service in the pharmacy is atrocious. They regularly tell me prescriptions are ready when then are not and make mistakes with insurance. The staff is not knowledgeable nor helpful. You will also wait in line for 40+ minutes to have an incredibly frustrating experience. Every time I need the SAME prescription refilled, I have to have multiple contacts with the pharmacist. This absolutely infuriating. Not coming back.
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May 2022 by Janice G.
I understand it's hard to get staff but that is no reason for the staff to be so rude. I had an appointment for a vaccine. Saw pharmacy staff was busy even though no one was ahead of me and expected a wait. Thy never apologized for the delay much less looked at me. The pharmacist was very direct and never smiled. The only reason I'm giving 2 stars is for the lady who administered the shot. She was very nice. They gave me what I thought was a $5 coupon. When I brought my purchase up to the counter, I was rudely told that it was not a coupon but credit to my Walgreens account. Totally my fault for not reading it fully. I decided not to take the item since it was overpriced without the coupon. I apologized for my error dispute the fact that the young girl at the counter rolled her eyes. Instead of acknowledging my apology she walked away. I had forgotten why I never go to Walgreens.
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January 2022 by William R
Inept liars is the best thing I can say about this pharmacy. We dropped off a prescription at the pharmacy counter in person, face to face, for some pain medication for severe pain. They said it would take 2 hours to fill. When I asked why, they said it was because the medication was in the safe, as if that would make the time go to 2 hours from the usual 30 minutes. We went home. By the time we got a text saying it was ready, it was too late to go pick it up, so I went the next day. I waited for 28 minutes in the drive-up lane behind 7 cars. When the car in front of me pulled away from the window I saw someone put a blue sign in the window. I pulled up to the window and the sign said that the window was closed due to technical issues. This was a complete lie because the sign was printed from a printer and already set up to hang in the window. They couldn't have made it in the 20 seconds between the previous person and me. I parked and went inside and found 8 people in line at the pharmacy counter, which meant another half-hour wait standing and no way to sit down. I left mad as a hornet. After writing this I will be calling Walgreens headquarters. This is just one of a long list of examples of why I will NEVER buy anything for myself from any Walgreens.
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December 2021 by Constantina Papas Boufis
I have been waiting on hold just to see if a prescription is at this specific Walgreens and after 4x of approximately 24-28 minutes I’ve gotten nowhere. And no thanks to any short lead that passed you along from Hunter to the other unloading the truck!
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December 2021 by Mark D
One car ahead of me in the pharmacy pickup drive-thru. 18 minutes before pulling up to the window. Once it was finally my turn, The young lady took my name and information and then disappeared for 16 more minutes. I wish I could say this was a one-time thing, but last time I had a prescription pick up it was a 22 minute wait. Although this pharmacy is painfully convenient I will have to look elsewhere because this is absurd.
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December 2021 by Matt M.
Awful customer service at the pharmacy! Rude staff who clearly don't care. Waited at the counter 10 minutes for someone to show up after sitting on hold on the phone for 20 minutes. Unprofessional
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December 2021 by Jack M.
They never have prescriptions ready even if you give them multiple hours. They also have the worst customer service I have ever had at any pharmacy throughout the US. I would give it 0 stars if I could. Drive the extra distance to anywhere else.
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October 2021 by Ken T.
The staff at this Walgreens north Milwaukee ave are as bad as it Gets it appears they need to get a new pharmacy manager. We call to Get the vaccine booster and was given The run around. We gave up And called Lakes Pharmacy in Mundelein and had no problem scheduling an appointment. I would hope Walgreens corporate read The Yelp reviews which are majorly One star. The store needs a new manager and assistant manager. Not sure Walgreens corporate allows this location to continue to get one star reviews.
