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August 2024 by Emily Prazak
Jim is a fantastic insurance agent. He makes informed recommendations and doesn't sell you unnecessary coverage. The staff is extremely friendly and attentive. Why would you go to anyone else? If I could give his office 10 stars, I would!
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August 2024 by John Sartoris
Jim Olive State Farm has been our family’s insurance agent for almost 30 years. Jim has taken care of both our business and personal insurance and has provided coverage for our autos, homes, lives, liability and personal property with professional guidance and personal advice. I highly recommend Jim Olive State Farm for all your insurance needs.
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August 2024 by Tony Colombo
Been with them for years, Jim and his team are the best!
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August 2024 by Marc Cirone
25 years of service and have never had an issue… Jim’s team is exceptional
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August 2024 by Craig Dowden
We had used Jim Olive's office for several years with a couple bumps along the way. Nothing prepared us, however, for the terrible display of professionalism we experienced while switching our homeowners insurance from AAA to State Farm. When making the switch we emailed Jim's office (twice) about the day our AAA insurance would end and the State Farm insurance should be in place. That day came and went and Jim's office did not make the change. We were not aware there was a problem until our mortgage company was in touch and informed us our account was being charged for lack of homeowners insurance. We contacted Jim's office and I spoke with Tina who informed me she had never seen an email with my instructions. I informed her there had been two and she got very defensive. When I resent her the emails she claimed not to have received, she said she needed to talk with Jim. Jim emailed (with no apologies for the inconvenience) and told me he would back date our policy. If this had been an option all along, why didn't Tina simply back date the policy? I repeatedly asked Jim this question and it was ignored. Finally, our issue was resolved, but we knew we needed to change agents. We moved our State Farm insurance to another local agent only to find Jim was of no help at all during the transfer of the policies. We weren't surprised. We enjoy our State Farm Insurance, but would recommend using another agent.
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June 2024 by Kris G
Sure wish I had the positive experience that all other reviewers seem to be posting. Being a loyal customer for over 11 years as well as having a safe driver record means nothing as my prices have continued to increase without any explanation or notice. When emailing Jim Olive or his assistant Martha their responses are completely dismissive and unhelpful— Jim rarely uses complete sentences in his replies, because he doesn’t actually have time for you. Upon finally reaching my limit, after yet another price increase in six months for my auto I decided to switch to a cheaper company. upon calling to cancel my auto coverage Martha has the nerve to ask “may I ask who you’ve switched to for our records?” Excuse me? it shouldn’t matter. I have been asking about potential savings and for an explanation of rising costs for the past two years so please don’t act like you care about retaining your customers now. And no I will not be giving you tips on your competition maybe stop price gouging your loyal customers.
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February 2023 by Burak Ozdaryal
friendly staff, highly recommended
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September 2021 by Antonietta Simonian
I have all my insurance with Jim Olive at State Farm Libertyville. He is very responsive and I couldn't be happier!!
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November 2020 by Rick Hengehold
Have auto, home, personal and life policies with Jim. The office is always professional and responsive. Highly recommend Jim and his team if you’re in the market!
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November 2020 by Go 24
JIm, has been my agent for years and has provided not only professional service, but friendly service. He's always shown compassionate service to my needs
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November 2020 by Susan Rutledge
Jim and his staff are very knowledgeable and responsive. I trust Jim with all my insurance needs.
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January 2020 by Ana Ortiz-Monasterio Draa
As 20 year customers we have been extremely happy with the service we've received from Jim Olive's office. We've had 5 cars, including a classic car, our home & and trailer, all insured with Mr. Olive. We've had the normal share of incidents, all of which have been settled very fairly. The trickiest one was when our classic car was involved in an accident. Mr. Olive really went to bat for us, ensuring that we were treated fairly. I cannot highly enough recommend!
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September 2018 by Chris Eppel
I have been with this office my entire life and Jim Olive has been nothing but the best for me and my family. I highly suggest working with him for all your insurance needs.
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September 2017 by Stanley Macdonald
I had a house damage claim for the first time after over 30 years with this company and was sadly disappointed by the lack of professionalism displayed by my claims representative Jennifer Bell, who was not very polite and gave me the wrong information more than once and took at least 3 days to call me back each time, and seemed stressed and made me feel as if I was just a bother to her. She told me if I had a contractor show up when the adjuster was there then I had effectively hired him and could not use anyone else. She also told me once I turned in a receipt for roofing supplies the depreciation recoverable amount would be sent to me but when I tried to confirm with 2 other representatives (because I could not get her to return my calls) I got 2 different answers and they said I get nothing back unless I have a contractor do the work and the amount I spend is more than the 8000 in damages. I still don't know what the right answer is.