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“This is one of the best Ace I have been to. The employees try to help to the best of their knowledge. Always friendly and even in a power outage, they are their to help everyone.”
“Wasn’t a believer until I bought a 13 dollar belt sander years ago and hoped it would last me a project or two. I think I may have to donate it if I ever want to be in need of buying another one.
The staff here is one of the best locations I’ve been too. I prefer it over Hanover park and Cary, the staff always makes sure your getting the best deal possible and is super friendly with answers. Probably the best place I’ve been to if you ever need a random tool to make that next project easier. Also they have a lot of tools that may normally only be available at a premium price point and the DIY’re the solution they provide is great.
Their products and easy customer service make me reminisce about the good old days of well built, inexpensive tools, that carried a lifetime or long term warranty.
I just bought an oscillating spindle/belt sander that is 99% the same guts as a Rigid for 4-5x the price. Never thought I’d own a luxury sanding item like that for the shop but I got that and a cart full of tools for less than the cost of one at the big orange store.
Oh also people like to harp on the “imported quality” where do you think everyone else comes from? You’re paying for a brand, up until recently the Hercules lineup of tools actually had Samsung sourced battery cells being utilized. I don’t think most people at this stage of the game think Samsung doesn’t know what they are doing when it comes to electronics.”
“I have to say this is hands down the best best Landscaping Equipment Dealer I've ever delt with in the 23 years I've down Commercial and Residential Landscaping...Danny Anderson has helped us out multiple times after my Echo addiction has lead me down a road of no return now that I've bought $6000 in Trimmers, Blowers, Multi-Tool Head and Attachments, Pole Saws and more to come!! My only supplier now for all my equipment needs is Arlington Power Equipment via Danny Anderson...”
“I forget about them because they're tucked back. Always drive by it but had to get spackling and a putty knife. So went there just like going to the old neighborhood hardware store. I missed that and I was able to get a pecan log?”
“Great assortment of tools and accessories !! Just about anything you need for all jobs. The freebies are nice too !! Will be heading back soon for sanding discs !!”
“I always have a pleasant experience shopping at this Ace location. The staff are always friendly and willing to help with any concerns I may have. Whether it’s a project related concern or an item that needs to be returned/exchanged. You just don’t get the kind of quality customer service as you do here, elsewhere at other big home improvement stores. Please stay open for years to come!”
“I just want to share my experiences at H.F.T. at Gurnee by being greeted and treated like family so thank u Lori and Destiny and Jessica for my new saw that I'm enjoying so thank u.”
“Really great Ace Hardware!! Their plant selection is actually really good and their equipment rental team is very helpful…lots of heavy machinery too not just small tools.”
“We’ve rented both a boom lifts and a scissor lifts from Mutual Rentals top notch service every time. Scheduling was quick, the equipment was in great shape, and their delivery rates are some of the cheapest around. Super easy to work with. We’ll definitely be back!”
“I was sorry to see Casper's leave but happy so far with ACE.
Friendly workers and generally have the items you need for your home projects.
Always happy to shop at smaller, home. town styled businesses.
Please give this hardware store a chance before H.D.”
“Bought a B&D 20v 3/8" Cordless Driver/Drill Online yesterday, and brought MY current B&D 20v Cordless Drill in for comparison, the knowledgeable young man at the Front Register answered my questions effectively, thus I was "attempting" to buy a New Tool that was essentially the Same so I cancelled this purchase and was Refunded my Charges... GREAT Customer Satisfaction demonstrated by This Store!!! ???✔️?”
“I’d like to express my deepest gratitude to the young man Sean in the lawn equipment area. Not only did he answer all of our questions in our time of need during a power outage but he helped myself and my wife load up other items we would’ve forgotten. BIG Kudos to this gentleman!”
6AM - 10PM
6401 Grand Ave, Gurnee
Hardware Stores
“Menards is probably as good as home Depot and Lowe's. I like going to Menards cuz I'll still pricing is pretty nice. They have great customer service floor help.”
“Ace always sell that thing you need and you can't find anywhere else, especially big box stores. The employees are extremely knowledgeable, know exactly what you need, never come out of that store disappointed.”
“The place to go when you need common annuals, bushes, or trees. Great sales after the main planting season has passed.
Also the place for Simpson Strong Tie connectors which are the thing to use in construction.
They also carry manila rope handy for lashings projects.”
“The friendliest and most helpful staff that I've met in any kind of retail establishment. Their customer relations should be an example for every business to copy. They also have some cool stuff that I haven't seen elsewhere.”
“Awesome service. The lady at the online pickup area was so helpful and friendly. I wish I remembered her name to give her recognition in this comment—five stars on selection, value, and service.”
“Excellent selection, fair prices, and friendly help every time I stop in. A great resource for anyone in the trades. Love supporting local vs big box and online retailers.”
“Staff are nice, place is easy to navigate and well stocked
Usually decent sales
Good parking lot, good sales people and I always have gotten what I needed and sometimes even more
Don’t sleep on the food sales here too…”
“VS menards well stocked but what sets it apart is it's employees are every where and most knowledgeable. Most are from a trade which is invaluable! Plus being a vet i don't have to jump through hoops mailing in receipt or as they count on it forgetting to get 10% off. Do not like current return policy. Even if they stock item you can't even get a store credit if over i guess 30/35$. Unless you have the credit card or receipt. If I kept every receipt I'd need a accountant!”
“Arnie at Mutual Ace hardware was super helpful in matching our exterior house stain. He offered advice on how to compare colors and avoid the sun side of the house because it’s faded. Returning to Ace with our color choice, Arnie made us a gallon of stain that matched perfectly. This shows how Ace associates have deep knowledge that you can reply on. Thanks Arnie!”
“I inadvertently ordered the wrong color, despite saving some money due to a free shipping coupon. I contacted Koffler and spoke with Heide, who offered for me to return the product and order the correct color.
It was my error and there would be additional cost to return it, so I decided to keep what I ordered and maybe find a place to use that while waiting for another free shipping coupon.
Heide felt bad that I ordered the wrong product the first time and posted a note to herself to let me know the next time there was a free shipping coupon. When that occurred, Heide reached out to me, not once, but twice so I was able to take advantage of the free shipping. Who does that?
Heide and the others I spoke with at Koffler were very nice to speak with and I complimented Heide to her manager, Ron.
Thank you again Koffler for your excellent customer service!”
“Very helpful on my lead blower purchase
**Update 5/28/2024**
The guys and girls in the service department are amazing! They keep everything I have running!”
“We were looking for a refrigerator. Went to Lowes then four other stores including the two main competitors. We decided on a model Menards had but just before buying my son googled and found the same fridge on sale $400 cheaper at Lowes. Plus they had a $50 off on purchases over $500. The other placed wouldn’t deliver on Sunday but Lowe’s said it would. The salesman was super friendly. Great experience and saved a bundle. And that a pretty “cool” deal.”
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“Always good customer service. They ask good questions and find solutions. The experience shows. Thanks guys for helping with vaccum lons and much more. Great hours. .. Bravo.”