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June 2024 by ciellerouge
Knowledgeable, capable, affordable and kind!
Cannot give enough praise and thanks to this amazing auto service shop. Matthew and Tyler were so kind to us. Our van broke down feet from their shop as we were trying to get home 2 and a half hours away.
They figured out our problem, replaced our fuel pump and got us on our way the same day. I had an incredibly important doctor appointment the following morning that I wouldn’t have been able to get to otherwise. They didn’t have to make our emergency their emergency but they did and we are grateful.
They really saved the day and were so kind and patient while doing it. Matthew is a mechanic superhero!
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May 2024 by Debra Hess Hesselbach
I want to say a Big Thank You to the guys for finding my problem with my vehicle. I had a lot of work done on it last summer. And a few months ago I was hearing a noise again. After having it in there multiple times and doing a few things. It came back to being some of out they had replaced and it was under warranty. But I can't say enough of how kind and hard working these guys are for being in a small town. So if you're in Lena, IL and you have car trouble I highly recommend them. Again a BIG THANK YOU!!!
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April 2024 by Chris Haddon
These guys are a low key, relaxed helpful couple of guys that really want to help and work on vehicles. I found them as my truck broke down in the middle of northern, rural Illinois. They took me in and went to work on the truck. I was en route home passing thru. The two mechanics devoted what time they had to try to fix it. If you are ever in Lena and need repairs, Klien Auto is a worthy stop to make. Thanks guys!
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November 2023 by Emilene Twinem
Our car broke down a couple miles from this shop towards the end of the business day on a Friday. They were kind enough to pick up the car and get us to the shop to diagnose the issue and had parts orders within the hour. In the four year we’ve owned this car it’s never sounded or driven better. A break down mid road trip is never fun but I’m glad it was close to Klein’s Auto Service.
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August 2023 by Louise Nilles
They were very honest when I called & ask about a truck on the lot
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July 2023 by Jeannine Szostak
We are camping nearby and, because of the huge downpour, we headed into Lena for lunch. My car - which had run beautifully the day before - felt “off”. As I turned onto 73, my check engine light started flashing - not something you want to see when you’re not at home. A quick google search showed a handful of shops; my intuition said go with Klein’s. I am sooo glad I did!!I called and Andrea told me to come on over and they’d run the code for me. I gave myself a pep talk about our being able to make the 1.5 mile rural state highway trek back to the campground in the downpour, and hoping the campground has space for me to stay extra time and trying to figure out how to get home with all my gear if they didn’t (have room) or if the shop couldn’t fix my car (it’s an older vehicle and they may not have been able to get the parts).Andrea ran the code and talked to Matt, who stopped what he was doing and came to the front to talk to me. They did some digging by phone and computer, found the parts at the lowest price, arranged to get them delivered, and said they’d stay late to fix it that day.Andrea drove us back to the campground so we could wait; less than three hours after my initial call, Matt was calling to bring the newly fixed car back to me. He had some great things to say about the town on the way back too.Unbelievable service - fast, efficient, friendly! I wish we lived closer - this would be our go to shop hands down.I cannot recommend them highly enough.
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October 2022 by Beverly Broege
Very good service,the only place to get car fixed is kleins suto
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November 2021 by chuck kraft
Most reliable and trustworthy service I have ever had. Thanks Matt and ed.
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September 2021 by Barb Bond
Only second visit a bit costly but that's what you get from a small town.
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May 2020 by Joe Hawkins
these guys are great they found the issue with my car and fixed it right away
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January 2020 by Andrea Karnatz
Awesome service! Family member’s car broke down on his way back to Minnesota over Christmas. Klein’s got him right in even though it was obviously busy due to the holidays, and got the parts as quickly as they could. Dependable service by people who care!
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January 2020 by Dominick Doyle
Fast, efficient work at a good price
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July 2019 by Marcia Durling
Always accommodating
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December 2018 by Ali M.
This place is awful. They have ripped me off for the last time. Also are very rude and yell at you for their mistake. NEVER GO HERE. also have told me that we are not a high priority so they will get to my car when they get to it
